Level Definitions

Level Code	Level Title	Levels Definitions
MD	Director	This level ranges in oversight responsibilities. At one end of the spectrum, typically manages a department or small unit that includes multiple teams led by Managers and/or Team Leaders. Responsibilities typically include: • Ownership of short to mid-term (1-3 years) execution of functional strategy and the operational direction of the Department. • Problems faced are often complex and require extensive investigation and analysis. • Requires ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership. At the other end of the spectrum, the level typically manages multiple teams led by Managers. Responsibilities typically include: • Ownership of short to mid-term (1-3 years) strategy execution and operational direction in alignment with parent/corporate organization objectives. • Decisions have a serious impact on the overall success or failure on area of accountability. • Interacts with executive leadership and others concerning matters of significance to the organization.
MM	Manager	The Manager level manages experienced professionals who exercise latitude and independence in assignments. The majority of time is spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. Responsibilities typically include: • Policy and strategy implementation for short-term results (1 year or less). • Problems faced are difficult to moderately complex. • Influences others outside of own job area regarding policies, practices and procedures
MT	Team Leader	This level ranges in oversight responsibilities. At one end of the spectrum, the level supervises para-professional employees. Responsibilities typically include: • Setting day-to-day operational objectives for team. • Problems faced may be difficult but typically are not complex. • Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders. At the other end of the spectrum, the level supervises professional level employees (typically entry or experienced level) and may also supervise some para-professional employees. Responsibilities typically include: • Setting goals and objectives for team members for achievement of operational results. • Problems faced may be difficult but typically are not complex. • Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.
PE	Entry/Developing Professional	This level ranges in experience. At the less experienced end of the spectrum, the level applies broad theoretical job knowledge typically obtained through advanced education. May require the following proficiency: • Work is closely supervised. • Problems faced are not typically difficult or complex. • Explains facts, policies and practices related to job area. At the more experienced end of the spectrum, the level applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency: • Works independently with general supervision. • Problems faced are difficult but typically not complex. • May influence others within the job area through explanation of facts, policies and practices.
PS	Senior Professional	This level ranges in experience. At the less experienced end of the spectrum, the level applies advanced knowledge of job area typically obtained through advanced education and work experience. Responsibilities may include: • Managing projects / processes, working independently with limited supervision. • Coaching and reviewing the work of lower level professionals. • Problems faced are difficult and sometimes complex. At the more experienced end of the spectrum, the level is a recognized subject matter expert in job area typically obtained through advanced education and work experience. Responsibilities typically include: • Managing large projects or processes with limited oversight from manager. • Coaching, reviewing and delegating work to lower level professionals. • Problems faced are difficult and often complex.
PX	Expert Professional	This level ranges in experience. At the less experienced end of the spectrum, the level is a recognized master in professional discipline typically obtained through advanced education and work experience. Responsibilities typically include: • Establishing operational plans for job area. • Developing and implementing new products, processes, standards or operational plans that will have impact on the achievement of functional results. • Requires communication with leadership At the more experienced end of the spectrum, this level is recognized both within and outside the organization as thought leader in area of expertise. Responsibilities typically include: • Recommending operational strategies and plans with direct impact on results. • Influencing business decisions made by leadership. • Problems are complex and multi-dimensional. • Requires communication with executive leadership on matters of strategic importance.
SE	Entry/Developing Support	This level ranges in experience. At the less experienced end of the spectrum, the level requires little to no prior knowledge or experience. • Work is routine or follows standard procedures. • Work is closely supervised. • Communicates information that requires little explanation or interpretation. At the more experienced end of the spectrum, the level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. May require the following proficiency: • Works under moderate supervision. • Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures. • Communicates information that requires some explanation or interpretation.
SS	Senior Support	This level ranges in experience. At the less experienced end of the spectrum, the level requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. May require the following proficiency: • Works under limited supervision for routine situations. • Provides assistance and training to lower level employees. • Problems typically are not routine and require analysis to understand. At the more experienced end of the spectrum, the level requires advanced knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Responsibilities may include: • Working under limited supervision for non-routine situations and may be responsible for leading daily operations. • Training, delegating and reviewing the work of lower level employees. • Problems are typically difficult and non-routine but not complex.
EX	Executive	The Executive level provides strategic vision and/or tactical/strategic direction. • Leads multiple teams of executives, directors, and managers. • The majority of time is spent overseeing area of responsibility directing the responsibilities of employees. • Goal achievement is typically accomplished through performance of direct and/or indirect reports.

Job Family and Role Descriptions

Job Family	Specialization	Job Description
Administration & Secretarial	No Specialization	Positions in this sub-family are responsible for providing administrative and secretarial services to the organization. Activities include producing documents, collecting, recording, sorting and filing information, handling mail, preparing routine reports, making travel arrangements, arranging appointments, responding to inquiries, data entry, and operating office equipment. Also includes responsibilities for reception/telephone/switchboard and greeting visitors.
Administration & Secretarial	Secretary/Administrative Assistant	Secretary/Administrative Assistant work is focused on supporting individuals, small teams or departments (vs. the entire office) including: •Document editing, proofing, formatting, and production •Data entry and paper/electronic document filing/archiving •Scheduling/coordinating meetings, diaries, and travel arrangements •Receiving/relaying telephone messages from internal and external sources
Administration & Secretarial	Executive Secretary/Executive Assistant	Executive Secretary/Executive Assistant work is focused on supporting an individual executive or small number of executives in their day-to-day office activities including: •Obtaining and organizing information for use in conferences, speeches, and reports as requested by the executive •Editing, proofing, formatting, document design/production, form filling, and data entry •Scheduling/coordinating meetings, diaries, and travel arrangements •Receiving/relaying telephone messages from internal and external sources, managing the time/interaction executives have with internal and external sources •Handling confidential business and personnel information
Administration & Secretarial	General Office Operations Support	General Office Operations Support includes: •Entering data or performing word processing work in support of local office or function-specific business processes •Coordinating the logistics for office events •Coordinating the logistics for office moves (e.g., moving office furniture, packing files, etc.) •Providing back-up support for reception/switchboard or the mailroom •Word processing work in support of local office or function-specific business processes as a portion of the job’s accountabilities.
Administration & Secretarial	Reception/Telephone/Switchboard	Reception/Telephone/Switchboard work is focused on supporting the entire organization as first point of contact for inbound telephone inquiries and office visitors/guests including: •Receiving and relaying messages/telephone calls from internal and external sources •Greeting guests/visitors, documenting information, issuing appropriate security passes •Reporting security issues •Responding to routine inquiries on office location, hours of operation, telephone numbers, e-mail/website addresses In some smaller organizations, this role may coordinate meetings/room bookings
Administration & Secretarial	Office/Mailroom/Clerical Support	Office/Mailroom/Clerical Support work is focused on supporting the entire office in the following areas: •Managing office supply inventory, preparing purchase orders, and processing/delivering office supply requests •Sorting and delivering mail/packages and preparing mail/packages for shipping •Copying documents for small scale projects and performing routine maintenance on mail/copy room equipment •Providing clerical/data input support for various office administration systems
Administration & Secretarial	Internal Events Planning/Coordination	Internal Events Planning/Coordination work is focused on planning and logistics for large-scale internal meetings (e.g., annual general meetings, holiday functions, etc.) including: •Facility selection, menu planning, transportation arrangements, provision of audio/visual equipment, etc. •Preparing and distributing invitations, agendas, reading material/ handouts •Maintain calendar of events, coordinating and recording event summaries and feedback from events •Contract/vendor negotiation and liaison
Administration & Secretarial	Data Entry	Data Entry work includes: •Operating input devices to enter data and codes into digital files, forms, and databases •Maintaining logs of data entered •Monitoring data entry applications screens for errors •May transcribe or code paper-based source data into format required for data entry
Administration & Secretarial	Travel Coordination	Responsible for in-country and international travel requirements, including lodgment of travel requests, visa administration and local vehicle transportation. Utilizes systems to quote best rates and optimum travel routes to ensure maximum travel satisfaction.
Administration & Secretarial	Refreshment Services	Responsible for keeping pantries and staff common area clean and tidy. Serves beverages to senior employees and visitors. Ensures pantries are well-stocked. Handles cafe-bar ingredients refills and maintains aid boxes.
Administration & Secretarial	Vehicle Fleet Administration	Vehicle Fleet Administration is responsible for all organization-owned/leased vehicles including: •Purchase and disposal of vehicles •Insurance administration including acting as liaison between insurance companies and employees •Fleet expense report administration •Safety and maintenance policy definition & communication •Scheduling vehicle assignments •Planning and implementing maintenance programs to ensure all vehicles are in good working condition •Purchasing fuel
Administration & Secretarial	Confidential Property/Asset Control	Maintains records of property owned by government, company, and associate contractors in accordance with company procedure or government regulations. Maintains records and logs of property received, transferred, allocated, held and disposed; coordinates property transfers; conducts periodic property inventories; and prepares reports of property status.
Administration & Secretarial	Medical Screening	Responsible for completing medical screening procedures such as: •Recording and taking temperature •Making basic visual inspection of a person’s general appearance for signs of illness •Asking screening questions related to illness symptoms •Reviewing health related questionnaires and/or documents completed by individual(s) being screened, or complete such documents on behalf of individual after verbally screening •Instructing and/or assisting individuals being screened to follow proper procedures according to screening results
Administration & Secretarial	General Document Management	Responsible for the storage, indexing, and handling of the organization's documentation, ensuring documents/files can be retrieved easily. Oversees and/or maintains the document/records management system and services including the maintenance of files as well as locating, tracking, updating, and sharing documents and management of repositories. May be responsible for the conversion of paper documentation into an electronic format to simplify the handling of large volumes of documentation.
Administration & Secretarial	Document Control	Responsible for the control of classified and unclassified documents originating within the company. Reviews documents to determine pre-established classification level based on contract(s) or security manual, distribution requirements and processes, and distribution requests according to established procedures. Coordinates the verification, approval, and processing of document revisions, and tracks document activity to ensure timeliness and process efficiency. May be required to maintain a secure, computerized document revision system, a periodic review system, and status tracking for all process-related documents and records.
Facilities Management & Planning	No Specialization	Positions in this sub-family are responsible for coordinating and administering the activities of a range of administrative or staff functions to ensure efficient operation of the organization's buildings, facilities, machinery and equipment. Activities include: •Supervision of internal staff and external vendors in areas such as facilities security, facilities maintenance & repair, custodial & groundskeeping services, office administration and secretarial services •Planning efficient utilization of space and facilities •Examining facilities and evaluating elements, such as HVAC and lighting, for size, condition and suitability •Planning, coordinating and implementing furniture, equipment, office and factory layout and moves •Negotiating lease(s) and monitoring for lease contract compliance
Facilities Refurbishment, Repair & Maintenance	No Specialization	Positions in this sub-family are responsible for the reliable operation of the organization's buildings, facilities, machinery and equipment. Manages and/or performs work in all/some of the following areas: •Refurbishment of buildings/facilities, such as manufacturing facilities, retail stores and/or warehouses •Preventative and reparative maintenance of company buildings, facilities, machinery and equipment •Oversight of work related to electric maintenance, mechanics, hydraulics, carpentry and masonry, substituting, changing, cleaning, repairing and installing pieces, components and equipment
Facilities/Grounds, Custodial, Cleaning & Laundry	No Specialization	Positions in this sub-family are responsible for maintaining the organization's facilities and grounds in clean and orderly condition, in accordance to the company's standards. Activities include: •Cleaning/sanitation of company facilities, including custodial work, dishwashing and laundry services •Maintaining grounds, including gardening and the general repair and maintenance of those grounds •Upkeep and organization of parking areas, including valet services, on company grounds •Positions for laundry & linen administration within specific industries such as hospitality and healthcare are included
Facilities/Grounds, Custodial, Cleaning & Laundry	Custodial/Cleaning	Custodial/Cleaning performs custodial and cleaning work including: •Dusting furniture, walls, fixtures, or equipment; cleaning/waxing floors, and cleaning common area kitchens and rest rooms •Operating cleaning equipment (e.g., steam cleaners, floor polishers) •Collecting and disposing of garbage and recycling according to sanitation and operational standards
Facilities/Grounds, Custodial, Cleaning & Laundry	Groundskeeping	Groundskeeping work is a specialized type of facilities maintenance focused on maintaining the grounds of buildings/industrial facilities including: •Performing a combination of cutting lawns, trimming and edging around walks, flower beds, and walls; pruning shrubs and trees, spraying lawns, shrubs, and trees; raking up leaves and litter; planting grass, flowers, trees, and shrubs; watering lawns and shrubs; cleaning out drainage ditches and culverts •Removing snow from pedestrian and vehicle areas and may perform minor maintenance on roads, curbs, sidewalks, and storm drains •Mixing and applying pest control material in accordance with government regulations •May operate tractors equipped with attachments such as mower, fertilizer spreader, and lawn roller
Facilities/Grounds, Custodial, Cleaning & Laundry	Swimming Pool Maintenance	Responsible for ensuring cleanliness of the swimming pool area and maintaining it in good condition.
Facilities/Grounds, Custodial, Cleaning & Laundry	Dishwasher	Ensures all silverware, glassware, plate ware, pots, and pans are properly sanitized. May also be responsible for other duties including mopping the floors and taking out the trash.
Facilities/Grounds, Custodial, Cleaning & Laundry	Valet Parking Attendant	Greets arriving and departing guests. Opens passenger door(s) and offers assistance if appropriate. Provides claim check and instructs guests on how to reclaim vehicle. Parks and retrieves vehicles from specified areas.
Property, Facilities & Asset Security	No Specialization	Positions in this sub-family are responsible for the safety and security of the organizations’ employees, clients, visitors and property. Activities include: •Conducting loss prevention assessments, including identifying and characterizing potential risks •Developing processes and procedures to report on, manage and mitigate loss and security risks to acceptable levels •Overseeing and conducting security activities, including controlling entry and exit to the organization's premises and safeguarding facilities, equipment, materials and employee property
Library Services	No Specialization	Positions in this sub-family are responsible for collecting, cataloguing and distributing technical and commercial information from a wide variety of internal and external sources to meet information needs and support the operating activities of the organization. Activities include collection development, maintaining serials and online databases, digital & media services, research to answer general inquiries, and investigating the types of information that would be beneficial to purchase for the collection.
Safety Services	Firefighting/Emergency Response Services	Performs assigned firefighting and emergency response services with established protocols and standard procedures. Provides fire suppression and prevention services, medical services, hazardous spill response and specialized rescue operations. Conducts inspections of fire extinguisher and fire systems (e.g., sprinklers, fire hydrants). May operate and maintain emergency response vehicles (e.g., fire trucks, ambulances).
Safety Services	Executive Protection	Provides protective services for the company executives, members of the board of directors, and visiting dignitaries, such as CEO's of other organizations, major customers, political leaders, and heads of state. Plans, coordinates and ensures personal protection throughout facilities, residence, airfields, off-site events, and ground and air transportation. Recommends procurement and installation of security equipment. Maintains personal profiles and conducts risk assessments of personnel covered by protection.
Trust & Estates	No Specialization	Positions in this sub-family are responsible for the processes associated with trust activities, including the development of new trust business and coordination of investment policies in order to promote growth and profitability for the organization. Activities include general trust and estate management and also specialty trust accounts, such as institutional trusts, pension, profit sharing, retirement and asset portfolios. Also includes roles responsible for trust operations and trust tax business plans.
Communications & Corporate Affairs Leadership	Head of Communications & Corporate Affairs	Head of Communications & Corporate Affairs is accountable for work associated with one or more of the following: •General Communications & Corporate Affairs •Employee Communications & Collaboration •Corporate Affairs •Investor Relations
Communications & Corporate Affairs Generalists	No Specialization	Positions in this sub-family are responsible for one or more components of the organization's communications and corporate affairs function, including internal and external communications, change management, investor relations and other corporate affairs activities. Activities include: •Developing the content for and producing written and visual communications for both internal and external audiences •Non-technical change management and process improvement strategy and planning involving general business processes, corporate/market initiatives, mergers & acquisitions and/or organization structures •Technical change management and process improvement to the organization's IT infrastructure •Lobbying as a company spokesperson
Employee Communications & Collaboration	No Specialization	Positions in this sub-family are responsible for developing and delivering the organization's internal communication strategy so that employees can rapidly identify, send, receive, and understand information. Activities include: •Developing, publishing and distributing a range of organization-wide and HR-related materials in traditional print form, electronically or through online technologies, e.g., newsletters, brochures, handbooks, conference and seminar materials, benefit and compensation communications, etc. •Ensuring the organization's employees have access to business information and knowledge. Includes developing, managing and implementing strategies, systems and processes to identify, collect and share employee knowledge
Corporate Affairs	No Specialization	Positions in this sub-family are responsible for maintaining and enhancing positive relations with external audiences, including the general public, shareholders, investors, government, etc. Activities include: •Communications to influence beliefs/perceptions with focus on public opinion to protect and promote the reputation of the organization •Communications to influence beliefs/perceptions with focus on government policy and legislative direction to improve the organization’s regulatory and economic environments •Active involvement with the communities in which the organization operates to address social, economic, and environmental challenges and promote the organization’s image in a positive way •Offering of public education/awareness programs community members as an act of goodwill
Investor Relations	No Specialization	Positions in this sub-family are responsible for maintaining, developing, and improving relations and communications between the organization and its shareholders, the investing public, and other members of the financial community. Activities include: •Preparing external investor communications highlighting the financial performance and broader strategic direction of the organization •Relationship management with clients and other key stakeholders •Coordinating meetings and other investor relations events
Consumer & Commercial Banking Leadership	Head of Consumer Banking (Financial Services)	Responsible for directing the operations of the bank's entire branch office network, including the consumer lending function. Develops the overall performance objectives and procedures for the retail banking function and is ultimately responsible for meeting the goals and objectives of the line of business. Areas of responsibility may include branch administration, branch management, retail banking and back office operations, retail product development and management, savings, small business, and consumer lending (installment, credit card, mortgage).
Consumer & Commercial Banking Leadership	Head of Commercial Banking (Financial Services)	Leads, develops, communicates, and implements the strategic direction of the entire Commercial Banking operation. Oversees and plans broad long-term guidelines for banking operations, marketing and business development activities. Has ultimate accountability for the operation.
Branch Banking	No Specialization	Positions in this sub-family are responsible for maximizing branch revenues, sales and customer satisfaction. Activities include processing credit and debit transactions, opening new accounts, ordering checks, and providing access to safe deposit boxes. Responsible for employee training and development.
Branch Banking	Consumer Banking Group/Regional Branch Management (Financial Services)	Responsible for the management of an assigned group or region of bank branches. Accountable for the group or region's results. Oversees retail banking policy implementation and evaluates branch effectiveness through financial and activity reports. Provides advice and guidance to branch managers.
Wholesale/Transaction Banking	No Specialization	Positions in this sub-family are responsible for providing commercial banking products and services to both corporate organizations and financial institutions, including domestic and cross-border payments, risk mitigation, international trade finance as well as trust, agency, depositary, custody and related services. Activities include cash management, trade finance/supply chain financing solutions, cross-border settlement services, and trust & securities services.
Lending & Leasing Operations	No Specialization	Positions in this sub-family are responsible for consumer, commercial and mortgage lending, and leasing operations. Activities include the origination, processing, and closing of residential mortgage loans, loan underwriting, appraisal, and loan servicing.
Lending & Leasing Operations	Head of Consumer Lending (Financial Services)	Responsible for the management of all consumer loan activities. Develops consumer loan policy and objectives for approval by loan committee; is accountable for the bank's entire consumer non-mortgage loan portfolio. Directs the division's business development activities. May also include residential mortgage loans.
Lending & Leasing Operations	Consumer Lending (Financial Services)	Solicits, develops, and services consumer loans such as auto, unsecured personal loans, etc. within established guidelines. May also include residential mortgage loans. May be diversified or product specific.
Financial Planning & Investment Advisory Services	No Specialization	Positions in this sub-family are responsible for providing financial planning advice, including investment advisory and private banking portfolio management to clients and prospects. Uses knowledge of tax and investment strategies to develop financial portfolios based on clients' financial needs and objectives.
Consumer & Commercial Banking Operations	No Specialization	Positions in this sub-family are responsible for the day-to-day operations of the middle and back office of consumer and commercial banking to ensure efficiency and compliance with internal and external policies. Middle Office activities require some analysis and decision making to support functions such as risk, treasury, finance, strategy, etc. Back Office operations include administrative/transactional processes, e.g., check clearing, currency control, ATM service operations, and document processing.
Corporate Financing Advisory Services	No Specialization	Positions in this sub-family are responsible for providing advisory services to assist clients with financial/investment management and growth. Activities include: •Structured finance transactions, e.g., acquisition finance, tax-driven financing, syndicated loans, and loan workouts/recoveries •Mergers & acquisitions, including research, modeling, pricing, transactional activities and monitoring of market conditions •Corporate finance advisory services, including identifying and originating structuring opportunities •Private equity services •Real estate finance, including research and advice on Read Estate Investment Trust (REITS) transactions •Project finance •Supply chain finance advisory, including specialties focusing on commodities, aviation and shipping finance
Brokerage Sales & Services	No Specialization	Positions in this sub-family are responsible for sales and/or services in Stock Exchanges and Commodities (Futures and Commodities Exchange). Activities include monitoring the market, brokering trading deals, purchase and sale of securities on behalf of payer(s) and securities lending. Responsible for broker-to-client communications, business development and relationship management.
Treasury Services	No Specialization	Positions in this sub-family are responsible for supporting the investment banking function in achieving a given revenue target for investment income by monitoring and managing an investment portfolio and supporting the sales of treasury products. Activities include negotiating on the inter-bank market for foreign exchange and money market operations; maintaining correspondent relationships and bank portfolio management.
Investment Banking Operations	No Specialization	Positions in this sub-family are responsible for supporting the investment banking function in the processing, formalization and settlement of products, services, and business operations for investment banking. Responsible for activities related to the control, financial and tax accounting of the performed movement. Back Office operational activities are included.
Construction Leadership	Head of Construction	Responsible for the business development and implementation of all construction activities for the overall organization. Prepares project cost estimates, detailed project schedules, and budgets. Develops and assesses standards for architectural engineering, construction, mechanical equipment and maintenance. Ensures that construction work meets or exceeds standards. Oversees all contractors.
Construction Planning, Design & Delivery	No Specialization	Positions in this sub-family are responsible for managing or performing work related to integrating construction project conceptual, functional, and engineering design. Planning activities include conducting feasibility studies, architectural design, and worksite layout design. Activities also include supervision and/or participation in the execution of the construction project plan, including general construction activities, Mechanical, Electrical, and Plumbing (MEP) activities, and the maintenance of site safety.
Product Creative/Industrial Design	No Specialization	Positions in this sub-family are responsible for developing and implementing product designs, including product components and product packaging designs, in line with the organization's business and marketing objectives. Generates "new ideas" and provides creative direction. Activities include undertaking research and development to determine product requirements; preparing design and manufacturing specifications; and creating product sketches and models.
Media/Communications Creative & Design	General Graphic Art/Design	General Graphic Art/Design work is focused on designing and/or creating non-interactive graphics and art including: •Applying graphic design principles (i.e., layout, imagery, typography, etc.) to communicate themes and messages in non-interactive communication materials •Using graphics software (e.g., Quark, Illustrator, PageMaker, InDesign, Photoshop, Acrobat, etc.) and/or web-based graphics and design tools (e.g., Flash, FrontPage and Dream Weaver) to design and produce finished graphics/artwork •Maintaining corporate identity, design standards, and policies •Coordinating vendor services as required
Media/Communications Creative & Design	Visual Merchandising Graphic Design (Retail)	Designs prints, placement artworks and graphics; ensures graphics, logos, illustrations and electronic communications adhere to company's branding policy and quality standards. Coordinates printing and production.
Media/Communications Creative & Design	Visual Brand/Design	Responsible for the visual branding of company public image, products, and promotional material across a variety of digital and print media. Creates and maintains graphics-specific templates, instructions, documentation, and best practices. Maintains third-party vendor relationships.
Media/Communications Creative & Design	Advertising Photo Studio Management (Retail)	Manages the activities of the photo studio, including set builds, equipment maintenance, staffing, and expenses. Leads creative, technical, and operational teams to achieve production goals while maintaining high quality images. Drives an efficient process for obtaining samples on a timely and cost-efficient basis.
Media/Communications Creative & Design	Advertising Photo Shoot Art Direction (Retail)	Creates and directs photo shoots, while supervising a team of photographers, stylists, and models. Carries out creative objectives that support established merchandising and company brand directives. Manages a high volume of shots while maintaining quality and brand consistency.
Media/Communications Creative & Design	Advertising Photo Shoot Styling (Retail)	Responsible for ensuring the styling of the photo set is in line with brand aesthetics. Stays within the timeframe on number of shots per day while not compromising the aesthetics. Partners with Creative team and Brand Design team to ensure clear understanding of messages. Oversees and directs assistant stylists and freelance staff. Maintains and organizes product, supplies, and equipment.
Media/Communications Creative & Design	Advertising Photo Selection & Editing (Retail)	Reviews and selects photos, and performs any necessary editing. Coordinates the type and number of photos needed. May select images for online use and create web graphics. Works with photographers, stylists, and merchandisers.
Media/Communications Creative & Design	Photography	Operates a variety of standard and special-purpose still, motion picture, digital, and/or video cameras to photograph products, persons, buildings, machinery, equipment, parts, and other subjects as required for promotion and marketing, publicity, manufacturing, engineering, or administrative needs. Arranges equipment such as lighting, screens, and shades; loads film; sets camera for correct angle, distance, light, and timing required; exposes and develops film; enlarges, reduces, and intensifies prints. May edit, manipulate and enhance digital images to create desired effects, using computers and specialized software.
Media/Communications Creative & Design	General Communications Design & Editorial	General Communications Design & Editorial is focused on: •Developing and executing a wide range of informational materials for external and internal audiences including the organization's annual report •Establishing and maintaining corporate identity, design standards, and policies •Requires extensive knowledge of publications text/picture layout & design and visual communication
Media/Communications Creative & Design	General Communications Writing & Editing	General Communications Writing & Editing is focused on writing, editing, and proofreading text for a variety of internal and/or external communications and publications including: •Text for internal audiences related to organization values/strategy/performance and employee programs, policies, and tools •Text for external audiences related to public, community, government, or investor relations •In some organizations, may also develop text for Marketing material
Media/Communications Creative & Design	Technical Writing & Editing	Technical Writing & Editing work focuses on writing documentation for technical products, systems, processes, equipment operations & maintenance, research findings, etc. for internal or external audiences, including: •Determining an effective structure and layout for complex manuals and other technical documentation •Conducting research and liaising with technical staff to ensure accurate interpretation of complex technical data, drawings, and specification •Ensuring that appropriate technical content and terminology review occurs and that provision is made for the incorporation of updates and revisions • Editing content to improve clarity, impact, flow, meaning, and readability
Media/Communications Creative & Design	Translation	Translation work focuses on the conversion of written text from one language to another in a variety of internal or external documents, forms, user interfaces, etc., including: •Applying a thorough understanding of source language text and subject matter to clearly convey the meaning and style in a second target language •Conducting research to clarify complex terminology and phrasing •Using translation memory and terminology management software to archive prior translations and improve accuracy and consistency of translations over time and/or across multiple translators •May partner with subject matter experts on specific topics
Media/Communications Creative & Design	Proofreading	Proofreading work is focused on detecting and correcting errors in a variety of internal and/or external written materials before they are released for publication including: •Proofreading text for grammar, spelling, sentence structure, typographical errors, and adherence to organization style guidelines •Fact checking content for accuracy and completeness •Work may include proofreading of descriptive/educational publications and/or marketing/promotional materials
Web/New Media Creative & User Interface Design	No Specialization	Positions in this sub-family are responsible for the design and creation of the user-facing components (interface) of interactive media, such as websites and games. Activities include: •Designing user-friendly, attractive and engaging webpage(s) •Constructing less-complex aspects of the website using authoring/layout tools and partnering with a development team to construct more complex aspects of the website •Ongoing website content and functionality administration •Design and development of new media interactive tools and graphics which enhance and ease the user experience •Assessment and enhancement of user experience and user interaction with new media products, such as video games, websites, etc.
Web/New Media Creative & User Interface Design	Web Layout Design & Administration	Website Layout Design & Administration work includes basic website layout design and ongoing content/functionality administration (typically for an external marketing or communications website) including: •Constructing less complex aspects of the website layout by applying defined style sheets and using website authoring/layout tools (e.g., DreamWeaver, FrontPage, etc.) with limited to no use of scripting languages (e.g., HTML, CSS, PHP, Javascript, etc.) •Updating website content on a regular basis to maximize website hits/visits •Applying software updates issued by the IT development team and maintaining website documentation •Partnering with the IT development team for more complex functionality requiring use of programming languages (e.g., ASP, Java, Perl, C++, etc.)
Web/New Media Creative & User Interface Design	Multi-Media Web Design	Multi-Media Web Design is a specialized area of Interactive Media Design focused on the look, feel, sound, and navigational design for rich media websites and pages. The work includes: •Designing rich media websites and pages including graphic design/layout, user interface features, site animation, special effects elements, video/audio, etc. based on business and customer requirements •Conceptualizing, creating, and manipulating individual design elements (e.g., audio, video, still images, animation, text, digital data, interactivity, etc.) using graphic/multi-media design software (e.g., Photoshop, Illustrator, Flash, AfterEffects, etc.) •Constructing the rich media website design using layout and design authoring tools (e.g., DreamWeaver, FrontPage, Macromedia Director, etc.) to define the way that images, text, and multi-media are displayed on the site •Requires knowledge of scripting languages (HTML, CSS, PHP, JavaScript, etc.), but work is done primarily through website design authoring/layout and HTML editing software vs. working directly with the underlying code
Web/New Media Creative & User Interface Design	New Media/Digital Media Design	Responsible for developing design concepts for multiple digital media projects including: digital ads, web graphics, sales proposals, brand development, video, social media campaigns, websites, emails, etc. Creates graphics for new media (i.e., wallpapers, animated screensavers, 3D wallpapers, cell phone menus, mobile game design, etc.). Conceptualizes new approaches for interactive experiences and opportunities for integration of wireless, TV, and the web. Creates the front-end design of websites for wireless content downloads.
Web/New Media Creative & User Interface Design	User Experience Design (UXD)	Responsible for design and development of engaging user experiences for a variety of applications. Studies and evaluates how users feel about a system, looking at things like ease of use, perception of the value of the system, utility, efficiency in performing tasks, etc. Translates user needs and business requirements into features and functionality for web/mobile experiences. Develops process flows, wireframes, and prototypes to effectively conceptualize and communicate high-level design strategies. Proficient in design tools (e.g., Photoshop, Illustrator, Fireworks, InDesign, Visio, etc.).
Web/New Media Creative & User Interface Design	User Interface (UI) Design	•Responsible for design, development, documentation, debugging, and support of the user interface to optimize user experience •Articulates, develops, and models the end user experience including the visual design of the application, to make user interaction simple, efficient, and consistent •Assesses and optimizes the performance of new and existing features by actively participating in usability testing and user research, and interpreting analytics data •Expertise in software like JavaScript, Flash, XML, HTML, and CSS
Advertising Creative, Design & Production	No Specialization	Positions in this sub-family include internal and external roles responsible for advertising productions, from the creative conceptualization through production. Activities include: •Possessing a clear understanding of business requirements and the target audience in order to write copy and develop a wide range of advertising design projects •Overseeing digital and e-commerce marketing strategies and activities to ensure brand consistency and relevance within a quickly evolving market •Production of print, video, audio or online/interactive advertisements, including the creation or selection of scripts, music and graphics
Architecture & Interior/Landscape Design	Architecture	Responsible for providing architectural advice, ensuring that work is carried out to specific standards. Produces architectural designs from concept through working drawings and specifications. Prepares and makes recommendation to tenders. May supervise or work closely with draftsmen.
Architecture & Interior/Landscape Design	Landscape Design (Real Estate & Construction)	Responsible for the overall landscape design including both horticultural/planting and hardscaping aspects of landscape plans for suitability of design features and ease of maintenance. Review designs, install and ensure proper maintenance of landscaped areas. Decide on plant selection, pest control, pruning and thinning of trees and supervise the overall program to maintain plant health and maintenance. Review company's landscape standards and suggest modifications to keep horticultural practices sound. Participate in the planning process and provide advice and expertise in landscaping and horticultural practices. Supervise contractors and property managers in the maintenance of hardscaping and plantings to ensure compliance.
Architecture & Interior/Landscape Design	Interior Design (Real Estate & Construction)	Responsible for developing and implementing the interior design for an existing or new construction property. Works with architects, property developers, property managers, suppliers and other stakeholders to establish interior design concepts, detailed specifications, and cost estimates.
Customer Service & Contact Center Operations Leadership	Head of Customer Service	Head of Customer Service is accountable for work associated with one or more of the following: •General Customer Service •Customer Relationship Management, Issue Resolution & Account Activation •Contact Center Operations & Training
Customer Service & Contact Center Operations Leadership	Head of Contact/Call Center Operations	Head of Contact/Call Center Operations is accountable for centralized contact/call center operations in a shared services and outsourcing environment including: •Contact/Call Center Traffic & Scheduling •Voice Process Inbound/Outbound Operations •Contact/Call Center Customer Service & Sales Representatives
Customer Service	No Specialization	Positions in this sub-family are responsible for the management or provision of technical and/or non-technical customer service. Activities include: •In-person customer service, such as in-store greeting, customer service desk operations, in-store product returns, auto dealership customer service, etc. •Remote/virtual customer service via phone, email, online chat, or text •Technical or specialized virtual support, such as escalated customer issue support, post-sales product support, field service dispatching, etc. •Providing pre- and post-sales support, including quotations, sales order processing, etc. •Customer service and support within a banking branch, including and business general banking services
Customer Relationship Management, Issue Resolution & Account Activation	No Specialization	Positions in this sub-family are responsible for retaining and strengthening customer relationships. Activities include: •Developing and implementing strategies and best practices for customer relationship management and retention •Collecting and analyzing customer feedback in order to guide the continuous improvement of customer care services •Responding to customer complaints/dissatisfactions in a way that promotes issue resolution and customer retention •Routine account servicing, including account set-up and activation services •Maintaining customer account data/contact information in order to facilitate future contact
Contact Center Operations & Training	No Specialization	Positions in this sub-family are responsible for the operation of one or more contact/call center(s), in order to maintain sound relations with the organization's customers. Activities include: •Scheduling, traffic and dialing analysis and management •Creation of scripts and accent training to assist call center staff with customer communications and routine business decisions •Contact center representative training, including general customer relations policies and strategies, as well as training on products/services, sales and internal call center systems
Data Analytics & Business Intelligence (BI)	No Specialization	Positions in this sub-family are responsible for performing complex data research and analysis to support business operations including: •Creating data mining architectures/models/protocols, statistical reporting, and data analysis methodologies to identify trends in large data sets •Analysis may be applied to various areas of the business (e.g., Market Economics, Supply Chain, Marketing/Advertising, Scientific Research, etc.) •Researching and applying knowledge of existing and emerging data science principles, theories, and techniques to inform business decisions •At higher career levels, may conduct scientific research projects with the goal of breaking new ground in data analytics
Data Analytics & Business Intelligence (BI)	Head of Actuarial Analytics (Insurance)	Plans, develops and monitors long term actuarial strategies to ensure on-going financial solvency and provide a framework for financial and marketing programs. Fulfills statutory obligations. Develops the premium rate structure through regular and systematic analysis and forecasting of financial/statistical data which is actuarially sound, competitive in the marketplace and provides income in accordance with organization goals and objectives. Directs the preparation of rate and formula filing to government insurance departments and participates in public hearings concerning such matters as required.
Internal Data Engineering & Warehousing	No Specialization	Positions in this sub-family are responsible for managing or performing work in the following areas: •Database Engineering & Data Modelling: Creating data architectures and logical/physical data models for databases and data warehouses •Data Warehouse Development & Administration: Designing, developing, implementing, and maintaining a data warehouse to integrate data from various sources/systems within an organization •Developing strategies for data acquisition, archive recovery, and database implementation •Managing data migrations/conversions and troubleshooting data processing issues
Back-End Transaction/Data Processing	No Specialization	Positions in this sub-family are responsible for managing or performing work in back-end transaction/data processing. Activities include validating data; simple data analysis; loading data into appropriate systems and organizing it to get meaningful reports; and controlling the processing of data, source documents, graphics, text, control figures and other material to ensure the timely production and distribution of output.
Drilling, Exploration & Operations Leadership	Head of Oil & Gas Operations (Oil & Gas)	Responsible for strategy development and the planning, direction and coordination of all activities involving company operations which may include engineering, oil sands, pipeline, field or plant operations. Conducts and reviews feasibility of new or revised systems and procedures. Manages the internal audit process to ensure compliance with organizational standards.
Drilling, Exploration & Operations Leadership	Head of Mining Operations (Mining)	Responsible for long-term planning, directing and controlling the activities of mine operations. Ensures the effective and profitable use of resources and facilities of the company.
Exploration & Production Operations	No Specialization	Positions in this sub-family are responsible for oil and gas exploration and production, including engineering, drilling, land activities, etc. Activities include: •Strategy, planning and implementation of exploration and production programs •Oversight of oil and gas reserves, including exploitation, as part of the organization's overall optimization strategies •Exploration operations management, including oversight and execution of project plans, progress reporting and staff management of geologists, geophysicists, exploration technologists, etc. •Production operations management, including oversight of engineering and drilling activities and staff, along with monitoring and reporting of production volumes •Oversight of joint ventures, including contract negotiations and compliance, and also operations management •Gas plant operations management, including oversight of production, safety, compliance and equipment •Exploration and production activities, including equipment operation and testing
Exploration & Production Operations	Head of Exploration & Production (Oil & Gas)	Responsible for the planning, direction and coordination of all activities involving production, engineering, drilling, exploration, land activities, and also for the creation/development/implementation of oil and gas exploration programs in conformance with established programs and objectives. Provides advice and expertise to staff on all production and exploration matters and also lends assistance to other departments as required.
Exploration & Production Operations	Head of Exploration (Oil & Gas)	Responsible for the company's exploration of oil and gas reserves but does not have production responsibilities. Plans, directs and coordinates the creation, development and implementation of the organization's overall oil and gas exploration program in conformance with established policies and objectives. Generally provides leadership to the geology department, geophysics department, land department and regional exploration managers.
Exploration & Production Operations	Exploration & Production Operations Management (Oil & Gas)	Responsible for all facets of oil and gas production, gas plant operations and exploration programs within an operating unit other than a subsidiary (typically a regional or strategic operating unit within an organization) in accordance with established practice. Has responsibility for maintaining production volumes within budget constraints (including maintenance requirements, completions and workovers), effectively developing/implementing production strategies, developing exploration philosophies, establishing exploration objectives, and overseeing and prioritizing all exploration plays.
Exploration & Production Operations	Joint Venture Management (Oil & Gas)	Responsible for all joint venture activities related to producing properties. Ensures maximum cash flow from joint ventures and makes recommendations on enhancements, maintenance or disposition of assets. Represents the company on operating committees and act as company spokesperson with regard to negotiating units and all other agreements related to joint venture properties. Establishes and monitors capital, production and operating budgets for non-operated properties.
Exploration & Production Operations	Joint Venture Contract Analysis (Oil & Gas)	Drafts and reviews joint venture agreements and has a full understanding of all forms of exhibits within the joint venture field. Assists with research and investigation of assigned issues.
Exploration & Production Operations	Exploration Operations Management (Oil & Gas)	Responsible for the success of all facets of oil and gas exploration programs within an assigned geographical region or geological zone including: development of an exploration philosophy, establishing exploration objectives and selecting and motivating a professional staff of geologists, geophysicists and exploration technologists. Responsible for overseeing and prioritizing of all exploration plays within the assigned region or geological zone.
Exploration & Production Operations	Production Operations Management (Oil & Gas)	Responsible for all facets of oil and gas production and/or gas plant operations. Maintains actual production volumes within budget constraints, including maintenance requirements, completions and workovers and effective development and implementation of production strategies. Has responsibility for gas plant operations, production engineering and community relations. Ensures operations follow company health, safety and environmental protection policies.
Exploration & Production Operations	Production Operations: Heavy Oil (Oil & Gas)	Responsible for managing all company-operated heavy oil or oil sands operations.
Exploration & Production Operations	Production Operations (Oil & Gas)	Responsible for operation and maintenance of central production treatment/storage/compression facilities, water injection pumps, related equipment, and various utility support systems including oilfield boilers, centrifugal desanders and chemical injection equipment. Performs operating functions and trouble shooting on all equipment. Tests and monitors gas and oil wells using correct procedures. Identifies deficiencies and recommends corrections to existing procedures to ensure the assigned field meets performance standards.
Exploration & Production Operations	Production Field Administration (Oil & Gas)	Works closely with field operations. Assists in all areas of production and general accounting duties, clerical and office administration functions. Provides analysis and input of operational accounting information and codes and inputs all payables and production volumes. May assist in preparing special production reports. Orders all stationery/supplies and runs office. Monitors, troubleshoots and coordinates with head office maintenance of existing computer systems. Prepares field accruals and analyzes actual performance versus budget.
Exploration & Production Operations	Reservoir Exploitation Management (Oil & Gas)	Responsible for all exploitation activities and projects of the organization relating to the improvement or modification of various exploitation engineering areas.
Exploration & Production Operations	Gas Plant Operations Management (Oil & Gas)	Supervises daily activities of a full scale operating gas plant, directing production operations. May coordinate activities from a head office or field office environment depending on area of accountability.
Exploration & Production Operations	Extraction Plant Operations (Oil & Gas)	Operates in extraction plant setting. Responsibilities include operating the control panel and related equipment, monitoring facility readings, product sampling and quality control. May assist in preventive maintenance at assigned facilities.
Drilling Operations	No Specialization	Positions in this sub-family are responsible for the organization's onshore and/or offshore rigs. Activities include: •Multi-site or single-site drilling operations management, including oversight of staff/contractors, equipment and Health, Safety and Environment (HSE) matters •Drilling crew operations, including down-hole operations, directional drilling operations, mud operations, derrick operations and general rig/site support •Rig administration activities, including personnel management, scheduling, staffing and camp matters, such as catering and security •Barge maintenance and compliance •Radio control room communications and equipment maintenance
Drilling Operations	Head of Drilling Operations (Oil & Gas)	Directs operations of all organization rigs (both onshore and offshore). Monitors reports from rigs and directs corrective action as necessary. Responsible for developing programs and procedures to ensure maximum operating efficiency. Maintains positive customer and prospect relations.
Drilling Operations	Field Service Equipment/Tool Operations - Oilfield Services (Oil & Gas)	Responsible for operating equipment and tools at rig site. Maintains all required records on equipment and inspection details. May complete pre and post trip inspections plus fuels and completely services the unit. Provides support for external clients for the following product line(s): fluids, drill bits, drilling, directional drilling, pumping & completions, subsea & surface systems, chemicals, wireline, compression services & equipment, drilling and production systems, and others.
Drilling Operations	Drilling (Oil & Gas)	Responsible for monitoring progress of drilling operations, including operations in down-hole conditions, and controls the major rig systems. Assists in the training of crews and has responsibility for the safety of all rig personnel.
Drilling Operations	Directional Drilling (Oil & Gas)	Responsible for directional drilling operations, i.e., drilling at a non-vertical angle. Works with the drilling crew on a day-to-day basis on drilling operations and down-hole conditions.
Drilling Operations	Drilling Support & Maintenance (Oil & Gas)	Responsible for assisting the driller or the derrickhand. Handles the entire drill pipe on the platform floor, measures tubular goods, breaks and inspect tubular connections, and mixes mud and chemicals for drilling. Performs labor-intensive duties such as handling tubular goods by manually pushing, pulling, lifting, and operating hoists and racking equipment. Observes mud weight, viscosity and sand weight while drilling. Performs maintenance on draw works, rotary transmission, and rotary table oils. Inspects all safety equipment, TIW valve, BOP valve, choke manifold and accumulator unit. Performs general cleaning and digging around the drilling rig daily.
Drilling Operations	Mud Operations (Oil & Gas)	Responsible for monitoring, maintaining and operating the drilling fluid system during drilling operations, machinery, and other applicable computerized systems. Inspects drilling mud systems and pumps for flaws, and cleans in order to maintain proper working conditions. Repairs pumps, mud tanks, and related equipment. Alerts appropriate personnel of any irregularities in weight, viscosity, pH, and solid contents of the drilling fluid and pit level increase/decrease to the driller.
Drilling Operations	Derrick Operations (Oil & Gas)	Responsible for all work in the mast above the drilling floor. Maintains drilling fluid circulating system and equipment.
Drilling Operations	General Labor (Energy & Mining)	Responsible for assisting technicians, performing manual labor, and may do truck driving. May be a training position for loader or operator. Acts as a general laborer. Duties involve general field maintenance or clean-up work.
Pipeline Operations	No Specialization	Positions in this sub-family are responsible for crude and/or natural gas pipeline operations. Activities include strategy and planning aimed at maintaining profitability, including determination of pricing and tariffs for customers using the pipeline and capacity planning. Also includes pipeline operations, such as scheduling, measuring and quality/testing activities.
Refining Operations	No Specialization	Positions in this sub-family are responsible for the operations of petroleum processing units. Activities include planning and construction of facilities, engineering/technical operations and daily operations management. Includes refinery plant operations and specialty chemical plant operations. Also includes bulk plant operations, such as blending, testing and shipping chemicals and products.
Oilfield Services Operations	No Specialization	Positions in this sub-family are responsible for providing support services to oil and gas projects related to associated product lines, including Chemicals, Compression Services and Equipment, Directional Drilling, Drill Bits, Drilling, Drilling Equipment and Production Systems, Fluids, Pumping/Completion Services, Subsea and Surface Systems, Wireline. Activities include support services, such as the assembly, set-up, moving, maintenance and retrieval of tools and equipment. Includes also geological/seismic studies and testing and other project analytics services. May include sales activities (quoting, proposals, etc.) associated with providing contracted services to an organization.
Mining Exploration	No Specialization	Positions in this sub-family are responsible for mining exploration activities, including joint venture projects. Activities include identifying and evaluating new projects and/or site acquisitions, directing exploration activities and negotiating joint venture agreements.
Mining Exploration	Head of Exploration (Mining)	Responsible for all exploration activities (tactical and strategic planning, joint venture and corporate project implementation and management); depending on the reporting lines, may be a member of the Senior Operating Committee.
Mining Project Development	No Specialization	Positions in this sub-family are responsible for mining project development activities, from late exploration through commissioning. Responsibilities include the strategic and execution plan, including feasibility studies, baseline studies, technical studies, socio-economic impact studies and environmental audits. Also includes the oversight of licensing and construction. May include the selection and oversight of third-party vendors.
Mining Operations	No Specialization	Positions in this sub-family are responsible for mining operations, including plant, mill, site and/or drilling operations. Activities include: •Site operations, including overall site/production management as well as mine production, engineering, maintenance, administration and security •Mining and production activities, including equipment operation, drilling, blasting, etc. •Mining operations support, such as beltrunning, dewatering, etc. •Plant/mill production operations, including production scheduling, •Operation, repair and maintenance of steam/water/cooling systems •Training and development in various areas of mine operations, including machinery, equipment and work processes
Mining Operations	Mine Site Security (Mining)	Tracks ore deliveries and employees, visitors to the site. Serves as First Aid responders on site.
Mining Operations	Miner (Mining)	Provides support to the mine operations including haul truck operations, support equipment (light plants, pumps, heaters, etc.), and/or drill/blast operations.
Mining Operations	Plant/Mill Production Operations (Mining)	Performs a number of tasks regarding the processing/milling operations. Operates machines and equipment that crush and blend materials. Responsible for coordinating maximum process efficiency by overseeing process controls.
Mining Operations	Dispatch Operations (Mining)	Coordinates machinery, equipment and people in the mine to achieve targets and serves as the central communications point. Provides equipment servicing schedules to maintenance and production staff. Coordinates the refueling of trucks and mobile equipment. Liaises with maintenance. Provides a first point of contact for mine emergencies.
Mining Operations	Blasting: Charge Up (Mining)	Responsible for undertaking all blasting activities to ensure the targets are reached in a safe and efficient manner. Uses explosives to ensure that powder factors conform to budget forecasts with maximum advance and break tonnes being achieved for the holes charged. Conducts preparation for blast holes in accordance with site procedures to minimize misfires and improve utilization of explosives.
Mining Operations	Blasting: Shotfirer (Mining)	Responsible for the loading, priming and firing of blast holes. Inspects equipment, work areas and identifies any hazards. Tests firing patterns.
Mining Operations	Drilling (Mining)	Responsible for sample drill rig or operations of blast holes in open cut operations. Oversees working of the control panel of the drill rig ensuring no malfunction occurs. Monitors work area for any damage or hazards. Ensures equipment is in safe operation.
Mining Operations	Mining Operations Support (Mining)	Installs mine services and ancillary works required to maintain production throughout the operation of the mine. Installs air, water and pump lines, electrical cable and infrastructure. Installs mine ventilation ducting, fans and regulators. Maintains mine dewatering system.
Mining Operations	Mining Operations Support: Beltrunner (Mining)	Monitors and maintains a fully automated underground crushing and material handling system which transfers ore and waste rock material. Liaisons with winder driver in regard to system status, material type and job priorities. Ensures accurate end of shift reports are completed. Monitors and cleans all transfer points and chutes on a regular basis to ensure smooth operation. Performs regular inspection of material handling system and reporting of any damage or faulty equipment.
Mining Operations	Mining Operations Support: Dewatering (Mining)	Installs, maintains and repairs pumps, stand pipes, dewatering pipelines and pit bores.
Mining Operations	Mining Operations Support: Shaft (Mining)	Responsible for providing engineering maintenance, repairs and construction services to the shaft. Obtains daily and weekly work instructions from the Logistic Supervisor. Prepares and plans work priority list and resource requirements in order to complete tasks. Informs the Shaft Head Controller when work is being conducted in the area of responsibility. Ensures the safe and proper installation of material cars, pipes and equipment. Inspects shaft and installations.
Mining Operations	Mining Operations: Control Room (Mining)	Responsible for monitoring activity at the plant in line with the plant's safety management systems, processing plans, and security systems. High technical proficiency is required as well as ability to prioritize in a high-pressure environment.
Mining Operations	Mining Operations: Goldroom (Mining)	Responsible for day to day running of the gold room, and operates all equipment as needed. Maintains day to day gold room security. Complies with all health and safety standards and requirements.
Mining Operations	Drilling Equipment Operator (Mining)	Responsible for setting up, moving, or controlling a variety of drilling equipment including: cable bolt drill, drilling rigs, jumbo drilling rigs, single boom long hole jumbo drilling rig, rock breaking machines, etc. Conducts pre-operation inspection to ensure all systems are working properly, ensuring the machine is stable and able to operate safely. Completes routine maintenance and minor repairs.
Mining Technical Services	No Specialization	Positions in this sub-family are responsible for providing technical support to mining operations, including exploration, surveying, geology, rock engineering, etc. in order to execute mining plans. Activities include preparing models, maintaining and analyzing data, site/project management and geology reporting.
Energy & Mining Maintenance Operations	No Specialization	Positions in this sub-family are responsible for preventative and reparative maintenance of the facilities, equipment, tools, and systems used to acquire energy resources. May include the assembly/disassembly of equipment, such as rigs, upon the commencement or completion of a project. Includes testing, monitoring and calibration of equipment. May include oversight/scheduling of a preventative maintenance program.
Energy & Mining Maintenance Operations	Rig Tools & Equipment Repair (Oil & Gas)	Responsible for repairs, assembling/disassembling, testing (where appropriate), and refurbishing equipment at the workshop location and ensuring that the equipment is in good working order for its return to the rig-site. May manage tools and parts inventory, and may go out to the field to assess parts required or repairs required.
Energy & Mining Maintenance Operations	Engine/Rig Equipment Maintenance (Oil & Gas)	Responsible for the preventive maintenance on all engines and rig equipment. Assists mechanics on engine repair and maintains inventory of hand tools, spare parts, and engine equipment.
Energy & Mining Maintenance Operations	Mining Equipment Maintenance: Lube/Fuel (Mining)	Responsible for keeping surface equipment fueled and lubed.
Power Generation, Transmission & Distribution	Head of Power Generation & Delivery (Utilities)	Responsible for all engineering, construction, maintenance, and operations, as well as all electrical system planning, power generation, transmission, and electrical substations.
Power Generation, Transmission & Distribution	Power Plant Operations Management (Utilities & Renewables)	Responsible for the reliable generation of power through planning and directing the operation, maintenance, and administration of the organization's plants. Recommends plans for additional power generation facilities or modifications to existing facilities to meet power requirements.
Power Generation, Transmission & Distribution	Power Plant Operations (Utilities & Renewables)	Operates in a power plant setting. Monitors and repairs the instrumentation, controls, and electrical systems in a power generating facility. Ensures maximum product recovery and maintenance of throughputs within license restrictions. Ensures all power products meet specifications. May monitor the control panel.
Power Generation, Transmission & Distribution	Site Management/Wind Farm/Solar Farm Operations Management (Renewables)	Power Site Management role is accountable for the daily management and coordination of the overall operations of a Power Site including: •Planning and directing the operation, maintenance, and administration of the organization's wind or solar farms •Recommends plans for additional power generation facilities or modifications to existing facilities to meet power requirements •Assessing and reporting on power site performance and developing strategies for improvement •Responsible for environmental and employee health and safety •Coordinates activities from a head office or field office environment depending on area of accountability
Power Generation, Transmission & Distribution	Power Plant Overhaul Management (Utilities)	Manages all stages of a unit overhaul including planning, organizing, execution, control and reporting of power plant scheduled overhauls. Manages and coordinates the work groups supporting the overhaul, including onsite and off site workers, contractors, design and staging staff, maintenance operations and capital projects staff.
Power Generation, Transmission & Distribution	Head of Transmission and Distribution Systems (Utilities)	Responsible for the planning, construction, operation, and control of the transmission and/or distribution systems. Directs the maintenance, protection, and improvement of transmission and/or distribution lines.
Power Generation, Transmission & Distribution	Transmission and Distribution Systems Management (Utilities)	Manages distribution transmission and distribution operations, maintenance and construction including coordinating, scheduling and supervising line crews.
Power Generation, Transmission & Distribution	Field Operations Management (Utilities)	Responsible for management of field staff providing meter installations and removals, power outage response, and new service locations. Ensures external vendor contracts are in place for the Field Operations department.
Power Generation, Transmission & Distribution	Control Center/Scheduling: Power Transmission (Utilities)	Responsibilities include controlling the station and transmission system voltages and ensuring the voltage is within the schedule and specification. Monitors transmission system and reacts to alarms and non-forecasted events, investigates the cause and validity of the alarms and provides corrective actions. Facilitates all scheduled preventive maintenance, reviews impact of proposed schedule outage.
Power Generation, Transmission & Distribution	Underground Line/Facilities Location (Utilities)	Operates specialized equipment to locate underground distribution electric cable lines and marks with paint or stakes with color flagging.
Power Generation, Transmission & Distribution	Electric Transmission/Distribution Lines Installation & Maintenance (Utilities)	Responsible for the installation, maintenance, removal, and inspection of transmission/distribution power lines.
Power Generation, Transmission & Distribution	Power Station/Substation Systems Installation & Maintenance (Utilities)	Responsible for installing, maintaining, repairing, and operating substation related work. Erects and maintains structures and installs miscellaneous substation equipment. Uses troubleshooting skills to locate electrical and mechanical problems. Performs substation switching.
Power Generation, Transmission & Distribution	Electric Transmission/Distribution Lines Ground Crew (Utilities)	Responsible for working on the ground assisting in the installation and maintenance of transmission/distribution power lines where no electrical hazards exist.
Power Generation, Transmission & Distribution	Grid Planning (Utilities)	Manages, organizes, and directs resources in grid solutions engineering. Provides major input to grid technology development, including research, data analysis, technology integration and migration and implementation.
Power Generation, Transmission & Distribution	Substations Management (Utilities)	Responsible for leading and managing metering, protection & control and substations services including coordinating, scheduling and supervising crews.
Power Generation, Transmission & Distribution	Tree Trimming (Utilities)	Responsible for trimming and clearing trees around electric lines.
Power Generation, Transmission & Distribution	Utility Systems Repair & Maintenance Support (Utilities)	Responsible for assisting crews as required by performing tasks utilizing hand held tools and/or devices to assist with the construction, maintenance and repair of electrical systems, traffic, light-rail transit (LRT) and streetlight systems or water treatment systems. Gathers and organizes job specific tools and supplies. Adheres to safety regulations and safe work plans/procedures. Ensures that work is compliant with applicable government regulations, codes and company operational and safety standards.
Utilities Operations	No Specialization	Positions in this sub-family are responsible for the distribution and management of water, electric, gas, or combined electric and gas utilities. Activities include planning and monitoring energy transmission for reliability and efficiency. Includes metering operations, such as equipment planning, installation and maintenance, as well as the reading of individual meters. Responsible for business operations, such as rate planning and regulatory affairs. Also responsible for environmental initiatives, such as energy efficiency, conservation and sustainability.
Utilities Operations	Head of Utilities Operations (Utilities)	Accountable for the direction, management, and profitability of a regulated utility business, either electric, gas, or combined electric and gas. Responsible for transmission, distribution, marketing, and customer service within its service area.
Utilities Operations	Utilities Business Management (Utilities)	Responsible for providing business management leadership including rate design, marketing, regulatory and business development. Provides analytical evaluation of impacts pertaining to energy, regulatory, legislative and ratemaking. Liaison with major customer accounts.
Utilities Operations	Electric Grid Interconnection Strategy & Planning (Utilities)	Oversees the development, implementation, and administration of cross territory wheeling services. Negotiates issues related to transmission interconnection contracts and transmission services with stakeholders. Develops and updates transmission access policies and procedures. Responsible for enabling agreements for transmission services, tariff strategies, posting, marketing, coordinating arrangements and forecasting for transmission service customers.
Utilities Operations	Power Management (Utilities)	Responsible for providing technical planning and engineering support by analyzing engineering economics and technical probability of conservation, fuel resources, generation, transmission, and load management.
Utilities Operations	Metering Operations Management (Utilities)	Responsible for the supervision of meter reading and supports skilled/difficult electrical and mechanical work in the installation, testing, calibration, and repair of electrical watt-hour meters, instruments and protective relays, etc.
Utilities Operations	Meter Installation, Maintenance & Repair (Utilities)	Responsible for installing, maintaining, repairing, and testing of meters.
Utilities Operations	Meter Reading (Utilities)	Responsible for reading electric, gas, or water meters and keeping track of their average use by recording information. May also inspect meters for damages and defects.
Utilities Operations	Automated Meter Infrastructure (AMI) Management (Utilities)	Responsible for leading the organization's Automated Meter Infrastructure (AMI) including developing and implementing operational policies and practices and meeting regulatory requirements.
Utilities Operations	Water Treatment Plant Operations (Utilities)	Maintains the water treatment plant and all associated water treatment processes and equipment. Updates and implements site-specific operating procedures for the water treatment process system. Provides information on treatment rates, chemicals and dosage to assure flow rates and boiler feed quality are maintained. Ensures compliance with regulatory agencies.
Utilities Operations	Energy Efficiency & Conservation Management (Utilities)	Responsible for the improvement of energy efficiency by presenting energy efficiency programs, identifying energy efficiency opportunities, and managing technical assistance.
Renewable Energy Asset Management	No Specialization	Positions in this sub-family are responsible for maintaining a reliable and profitable renewable energy supply. Activities include strategic planning to maximize energy production efficiency, including the mitigation of downtime. Includes the monitoring and evaluation of energy production with an effort to ensure reliability of energy supply. Also includes the oversight of equipment preventative maintenance and repair in order to optimize operational cost and efficiency over time.
Joint Engineering & Science Technical Leadership	Head of Manufacturing R&D/Technical Product Development	Head of Manufacturing R&D/Technical Product Development is accountable for all engineering, science, and technical activities in an organization related to the development and evaluation of new products including: •Developing, implementing, and monitoring scientific research & engineering design initiatives •Developing business plans and budgets for product development •Ensuring that budgetary, technical, and human resources are allocated properly for the achievement of long-term business objectives May be the Chief Technical Officer of the organization.
Joint Engineering & Science Technical Leadership	Head of Biopharmaceutical R&D (Life Sciences)	Head of Biopharmaceutical R&D (Life Sciences) is accountable for all processes and teams associated with technical and scientific activities in the development and analytical evaluation of new products and applications including: •Contributing to the company's growth in market share •Directing research and serving as the company's chief scientist •Developing, implementing, and monitoring research efforts, ensuring that budgetary, technical, and human resources are allocated properly for the achievement of long-term business objectives May serve on the executive committee and participate in overall strategic and operational issues facing the corporation. May be the Chief Scientific or Technical Officer of the Corporation.
Technical Product Development/Research Operations	Technical Product Development	Responsible for improving or developing new products, components, equipment, systems, technologies, or processes including: •Ensuring that research and design methodologies meet established scientific and engineering standards •Assisting with formulating business plans and budgets for product development •Analyzing quality/safety test results to ensure compliance with internal and external standards •Keeping abreast of new developments in the industry and translating those developments into new and viable options for the organization and customers •Organizing technical presentations to customers and/or industry groups •Monitoring product development outcomes to ensure technical, functional, cost, and timing targets are met In some organizations, may be responsible for managing product regulatory approval process
Technical Product Development/Research Operations	New Product Implementation Engineering	Responsible for the transition of products from R&D into full production readiness. Responsible for creating requirements and specifications for production test tools, either directly with development teams or by collaborating with product test engineers. May develop and define product support plan. Works closely with R&D and Operations to ensure proper operational support is in place for full production of new products.
Technical Product Development/Research Operations	Pilot Plant Biological Manufacturing (Life Sciences)	Responsible for pre-commercial small-scale production of microbial, mammalian, and other host fermentation development projects in support of basic research discovery and/or product development programs. Tests and validates equipment and performance of controlled concepts as desired for clinical trials before transitioning to full-scale commercialization. Obtains knowledge for full scale production design and may identify further research objectives. Evaluates in collaborative fashion the best overall strategy for optimal fermentation design, operation, and scale up jointly with process and product development and product isolation groups. Ensures proper documentation and compliance with current good manufacturing practice (GMP) guidelines and federal, state, and local regulations. Documents and may transfer process technology to engineering and manufacturing groups for construction and start-up of ultimate large-scale facilities.
Technical Product Development/Research Operations	Artificial Intelligence R&D (High Tech)	Responsible for research in simulation of human intelligence processes by machines including learning, reasoning, and self-correction. Designs advanced Artificial Intelligence (AI) algorithms to solve critical business challenges.
Technical Product Development/Research Operations	Cyber Research (High Tech)	Responsible for creation of modeling techniques, visualization, algorithm development, test, recovery strategies, anomaly identification and diagnosis, and remediation for cyber and cyber-physical systems. Researches and develops new capabilities in computer science, software, hardware, tools, and data analytics techniques that enhance the defense and resilience of current and future cyber and cyber-physical systems. Liaises with program management, project management, scientists, engineers, and IT security engineers to understand objectives and designs to identify and manage areas of greatest risk.
Technical Product Development/Research Operations	Computer Vision R&D (High Tech)	Responsible for the detection and identification of various targets (including objects, scenes, and activities) in the image or video, as well as the analysis of the content.
Technical Product Development/Research Operations	Machine Learning R&D (High Tech)	Responsible for studying how to use the machine to simulate human learning activities, to improve their performance by data analyzing without following the instructions of the program. Including deep learning framework and system development.
Technical Product Development/Research Operations	Speech Recognition R&D (High Tech)	Responsible for the design and development related to speech recognition, such as voice wake, dictation, speech synthesis, open semantics, voiceprint recognition, online and offline speech recognition mode. Responsible for speech recognition related research and analysis, such as the voice of the previous processing, acoustic model training, language model training, decoder and related speech recognition algorithm, etc.
Technical Product Development/Research Operations	Natural Language Processing R&D (High Tech)	Defines, develops, and prototypes cognitive solutions for processing, understanding, and generating human language from computers and other electronic machines. Designs computational models of human language and builds machine learning algorithms for word segmentation, analysis and recognition of parts of natural languages, new word discovery and other Natural Language Processing (NLP) research work, to enable the machines to handle text or speech, such as extracting from the text and interpreting the relevant meaning, style, grammar, identifying context, drawing insights, and generating responses in natural languages. Trains the developed model and runs evaluation experiments.
Technical Product Development/Research Operations	Network Product Development Engineering (Telecommunications)	Responsible for researching, designing, planning, developing, and evaluating new advanced network technologies and network components. Translates customer requirements or strategic business objectives into final network solutions. Involved in assessment of customer’s network application needs. Provides network modelling and simulation testing, and engineers high speed networks to deliver application functionality. Involved in developing and implementing corporate policies that support the development of telecom products.
Technical Product Development/Research Operations	Intelligent Network Value Added Services (IN-VAS) Product Planning (Telecommunications)	Responsible for planning, deployment, and optimization of Online Charging System (OCS) platform and Value Added Services (VAS). Launches all new services and promotions from an end to end perspective. Meets commercial calendar requirements for new services and promotions within established company policies and procedures.
Technical Product Development/Research Operations	Artificial Neural Networks (High Tech)	Responsible for developing artificial neural networks imitating behavior and learning characteristics of biological neural system. Collects, interprets and analyzes data related to learning process of the models. Designs algorithms and testing procedures that allow for monitoring and anticipating flaws, errors and anomalies. Identifies and studies functional principles of neural networks. Implements and practically applies developed solutions, using multidisciplinary approach encompassing statistical analysis, big data processing, distributed systems and other relevant fields.
Technical Product Development/Research Operations	Clinical Trial Management (Life Sciences)	Clinical Trial Management (Life Sciences) work includes: •Overseeing, designing, planning, and developing clinical evaluation research studies •Preparing and authoring protocols and patient record forms •Conducting registered and non-registered clinical studies of products that have been determined to satisfy a medical need and/or offer a commercial potential •Overseeing and interpreting results of clinical investigations in preparation for new drug device or consumer application •Overseeing and resolving operational aspects of clinical trials in conjunction with project teams and in accordance with standard operating procedures (SOP), good clinical practice (GCP), and specific country regulations, and may prepare clinical trial budgets •May be responsible for clinical supply operations, site and vendor selection
Technical Product Development/Research Operations	Clinical Research - Non M.D. (Life Sciences & Education)	Oversees, designs, plans and develops clinical evaluation research studies. Prepares and authors protocols and patient record forms. Conducts registered and non-registered clinical studies of products that have been determined to satisfy a medical need and/or offer a commercial potential. Oversees and interprets results of clinical investigations in preparation for new drug device or consumer application. Oversees and resolves operational aspects of clinical trials in conjunction with project teams and in accordance with standard operating procedures (SOP), good clinical practice (GCP) and specific country regulations, and may prepare clinical trial budgets. May be responsible for clinical supply operations, site and vendor selection.
Technical Product Development/Research Operations	Clinical Trial Recruitment (Life Sciences)	Clinical Trial Recruitment (Life Sciences) work includes: •Planning and managing patient recruitment, retention services and solutions for clinical programs •Conducting protocol feasibility assessments, site identification, proposal development, vendor evaluation and management •Evaluating online databases and working with patient outreach programs •Serving as recruitment expert advisor to clinical teams In some organizations, may be responsible for patient recruitment oversight for multiple studies for more than one therapeutic area.
Technical Product Development/Research Operations	Clinical Data Management (Life Sciences)	Clinical Data Management (Life Sciences) work includes: •Processing, reviewing, and receiving patient data and records and organizing clinical data forms from particular therapeutic groups and outside investigators •Providing accurate, timely, and consistent clinical data to the medical department and other groups •Responsibility for data management plans including data preparation, data validation activities, writing specifications for data verifications, etc. •Following Good Clinical Practices (GCP) data-handling procedures and guidelines •Participating in the review of clinical research protocols, reports, and statistical analysis plans •Planning, directing, creating, and communicating clinical data timelines •Gathering input from cross-functional teams and creating plans that helps the team produce deliverables on schedule •Ensuring consistency of clinical data and processes across clinical trials •Overseeing and resolving operational aspects In some organizations, may include managing service providers (clinical research organizations) that perform these activities. Requires knowledge of drug and disease terminology.
Technical Product Development/Research Operations	Clinical Supply Operations (Life Sciences)	Clinical Supply Operations (Life Sciences) work includes: •Filling orders and maintaining records for clinical trial supplies including •Planning and preparing order form documentation for packages •Labeling, assembling, and shipping clinical supplies used in clinical trials in compliance with good manufacturing practices (GMP) regulations •Maintaining records, evaluating protocols, coding of samples, and storage of approved materials •Maintaining batch records and clinical supplies database In some organizations may have responsibility for manufacture of the active ingredients and dosage forms for clinical supplies.
Technical Product Development/Research Operations	Clinical Data Standards Administration (Life Sciences)	Assesses quality-related activities to pre-clinical and clinical data management and programming including database, documentation and data trending. Defines the preclinical and clinical data content and structures for collection, transformation and submission requirements. Performs impact analysis for proposed modifications to existing domains, permitted choices, and reference. Develops, tests and maintains all documentation needed for clinical studies. Supports the process improvement and Corrective Action and Preventive Action initiatives. Acts as the data steward for the clinical data administration.
Technical Product Development/Research Operations	Clinical Operations Digital Development (Life Sciences)	Evaluates, develops, pilots, and implements digital clinical trial technologies to improve the clinical trial experience for patients, sites and sponsors. Assesses and provides feedback on technologies and approaches to maximize efficiencies and identify opportunities for improvement. Partners and collaborates with vendors and cross-functional teams in areas such as diagnostics and monitoring, wearable devices, telemedicine, medical modeling, smart devices, data management, and tracking and delivery. Ensures compliance with relevant company standards, policy and procedures, patient privacy and other laws and regulations related to the use of clinical digital technology.
Technical Product Development/Research Operations	Field Research Station Management (Agriculture)	Manages the operations and facilities of company research stations. Supervises the onsite growing of plant breeding nurseries and related research trials, both in greenhouses and in open fields. Manages the cooperator relationships for off site nurseries and trials, supervises labor crews, and manages the development and maintenance of the station infrastructure and equipment. Develops and monitors station budget. This position is not responsible for conducting research.
Technical Product Development/Research Operations	Field Product Development Operations (Agriculture)	Works with research and commercial brand personnel to develop short and long-term testing programs for experimental and commercial products and hybrids. Monitors development throughout the season, collecting biological information and data from field and strip plots. Presents agronomic information to the research and commercial teams. Arranges and conducts plot tours and provides product knowledge to assist in product and hybrid evaluation. Makes recommendations for new products and hybrids development.
Technical Product Development/Research Operations	Research Operations Management	Identifies research and development areas that should be investigated. Responsible for attaining laboratory or department research, marketing, fiscal and staffing goals to conform to organization goals. Establishes operating procedures, practices and guidelines and communicates them with laboratory or department personnel. Establishes, monitors and controls schedules and project budgets. Plans, organizes and manages work of research and support staff. Responsible for negotiation of research contracts. Plans and manages business development and marketing activities for laboratory or department.
Engineering	Head of Engineering	Head of Engineering is responsible for the direction and leadership of the overall engineering operations (design, process, quality, etc.) and associated project activities of the organization. Works with management to design, develop, and modify the products and facilities of the organization. Coordinates implementation of product and facility changes and the costing and purchasing of associated materials and equipment. Assesses processes and environmental conditions to ensure compliance with local and federal regulatory agencies and organization safety standards.
Engineering	Head of Manufacturing Product Design & Production Engineering	Head of Manufacturing Product Design & Production Engineering is accountable for engineering teams performing work in the following manufacturing-related areas: •Product & Packaging Design Engineering •Plant/Project Engineering •Production Process Engineering •Equipment & Tools Engineering •Repair & Maintenance Engineering •Quality & Reliability Engineering •Environmental & Employee Safety Engineering
Engineering	General Engineering	General Engineering is responsible for leading, managing, and/or performing work across multiple engineering areas of an organization’s operations. Activities include but are not limited to, analyzing technology trends, designing new products/processes, modifying and improving existing products/processes, developing test procedures. Confers with others in the organization to determine engineering feasibility, cost effectiveness, and customer demand for new and existing products. May be involved in field-testing of products, processes, and/or systems.
Engineering	Advanced Manufacturing Engineering (AME)	Responsible for the development, implementation, and evaluation of new production materials, equipment, and technologies before conducting mass production. Completes manufacturing research & development to solve problems related to production cost and quality. Conducts technical feasibility tests to ensure production efficiency. Evaluates project capacity as the basis for production process design and development. Develops and implements standard manufacturing procedures. Evaluates production processes to reduce overall costs. Determines product quality standards and arranges equipment and tools to support production. Selects and communicates with vendors to determine product specifications. Ensures products are delivered within approved timelines and budget.
Engineering	Mechanical Engineering	Mechanical Engineering researches, plans, designs and develops mechanical products and systems such as instruments, controls, robots, engines, machines and mechanical, thermal hydraulic or heat transfer systems for production, transmission, measurement, and use of energy. Applies research to the planning, design, development, and testing of mechanical and/or electromechanical systems, instruments, controls, engines, and/or machines.
Engineering	Chemical Engineering	Chemical Engineering researches, designs, develops, and implements chemical reactions used in processes that convert raw materials or chemicals into more useful or valuable forms. Responsibilities include the design of chemical plant equipment and processes for the manufacture of chemical products such as gasoline, synthetic rubber, plastics, detergents, cement, paper, and pulp. Determines most effective arrangement of operations such as mixing, crushing, heat transfer, distillation, oxidation, hydrogenation, and polymerization.
Engineering	Electrical Engineering	Electrical Engineering researches, develops, designs, and tests electrical components, equipment, systems, and networks. Designs electrical equipment, facilities, components, products, and systems for commercial, industrial, and domestic purposes.
Engineering	Electronics Engineering	Electronics Engineering researches, designs, develops, and tests a variety of electronic equipment and systems, including radar and radiation detection equipment, power electronics; radio, television and other communications equipment and systems; circuitry components and integrated circuits; analog and digital computers, processors, field-programmable gate arrays (FPGA) and associated firmware; and control and test equipment.
Engineering	Engineering Operations Management	Responsible for the engineering operations of the business. Directs and oversees business engineering practices, including the effective optimization of equipment and materials for production. Manages the introduction of new/modified equipment, tools, software and systems. Provides insight and develops priorities for engineering projects and services, while ensuring engineering performance and quality goals are met. Analyzes market and technology demands to assess the feasibility of projects and plans. Establishes engineering standards and manage budgetary controls.
Engineering	Engineering Liaison	Evaluates and resolves engineering related production problems related to manufacturing, design, quality and material engineering. Analyzes engineering specifications and drawings; confers with quality, material, manufacturing and subcontractors to provide and obtain technical information; investigates reports of defective, damaged or malfunctioning parts, assemblies, equipment or systems; and reviews production schedules and orders. Examines, measures, inspects or tests defective parts for conformance. Evaluates findings to formulate corrective actions.
Engineering	Product Support Engineering	Responsible for production support engineering with respect to testing methods, procedures, and problems; product specification and yield problems; minor redesign of products; analysis of customer returns; and optimizing production relative to cost constraints. Assumes responsibility for product after transfer into high-volume production and usually responsible for entire manufacturing operations other than wafer fabrication. May assist customer in usage problems or customer testing of complex products.
Engineering	Engineering Rotational Program	Responsible for work across multiple Engineering Disciplines under the close supervision of a team member. Incumbents gain exposure in multiple Engineering Disciplines and build an understanding of processes, technologies used, etc. Knowledge of the organization's operating procedures, policies, and processes is developed based on observation of other employees and/or completing hands-on work within various disciplines. Incumbents are typically expected to take on reasonable independent responsibility of their work within a specific Engineering Discipline after one to two years of induction program.
Engineering	Facilities Engineering	Facilities Engineering is responsible for the design, planning, construction, and maintenance of equipment, machinery, buildings, and other facilities. Plans, budgets, and schedules facility modifications, including estimates on equipment, labor, materials, and other related costs. Oversees the coordination of building space allocation and layout, communication services and facilities expansion. May have responsibility for establishing and overseeing health and safety standards.
Engineering	Facilities Layout Engineering	Facilities Layout Engineering focuses on planning, designing, and implementing the layouts of plant, office, and equipment in order to provide the maximum utilization of facilities and efficiency of production including: •Developing specifications and preparing detailed estimates of design costs including equipment, installation, labor, materials, preparation, and other related costs •Developing criteria and performance specifications for facilities and equipment necessary to meet unique operating requirements and building and safety codes •Reviewing plant/facility specifications, required completion dates, external regulatory requirements, and construction/environmental feasibility studies
Engineering	Plant Construction & Maintenance Engineering	Plant Construction & Maintenance Engineering is responsible for the design, construction, maintenance, and/or repair of plant building(s) or machinery. May establish standards and policies regarding pollution control, testing, operating procedures, inspection, and maintenance of equipment. May research and recommend purchase of new equipment and systems.
Engineering	Pipeline/Piping Engineering (Oil & Gas)	Responsible for the planning, design, construction, integrity, maintenance and operations of pipelines and associated facilities, both onshore and offshore, such as pumping stations, compressor stations, storage terminals, manifolds, and control systems.
Engineering	Nuclear Plant Engineering (Utilities & Power)	Involved in the development, design, research, construction, and ongoing operations of nuclear power plants or equipment for nuclear power generation, such as nuclear reactors.
Engineering	Facilities Piping Engineering	Responsible for planning and designing the physical piping layout within a process plant or a commercial building, including design calculations for pressure, sustained and occasional loads, and piping flexibility.
Engineering	Product Design Engineering	Product Design Engineering focuses on designing and developing new or existing products, components, or assemblies including: •Applying engineering principles to develop mechanical, electronic, or chemical products that meet customer technical/functional specifications as well as manufacturing cost/efficiency requirements •Conducting mathematical modelling to determine if proposed designs are technically feasible •Supporting and participating in the design, test, modification, fabrication, and assembly of prototypes •May also be involved with designing product specific manufacturing production processes and equipment
Engineering	Mechanical Product Design Engineering	Mechanical Product Design Engineering work focuses on designing and developing mechanical products, components, or systems including: •Applying mechanical engineering principles to develop products, components, and systems that involve movement (e.g., engines, vehicles, robots, prosthetic devices, energy conversion systems, machinery, etc.) •Supporting and participating in the design, test, modification, fabrication, and assembly of prototype mechanical products and assemblies •Collaborating with marketing and industrial design teams to develop products that meet technical/functional specifications as well as manufacturing cost/efficiency requirements •May also be involved with designing product specific manufacturing production processes and equipment
Engineering	Electronics Product Design Engineering	Electronics Product Design Engineering work focuses on designing and developing electronic component, products, or systems including: •Applying electrical/electronic engineering principles to develop electronic circuitry and components (e.g., electron tubes, semiconductor devices, transistors, diodes, etc.) •Designing and developing consumer electronic products and components (personal communication/entertainment devices, computers, automotive electronics, navigation devices, smart appliances, etc.) •Designing and developing electronic systems and equipment (radio/TV broadcasting systems, radar, computer networks, aerospace navigation systems, etc.) •May also be involved with designing/developing product/component specific manufacturing production processes and equipment
Engineering	Manufacturing Packaging Design Engineering	Manufacturing Packaging Design Engineering focuses on designing and developing product packaging (e.g., boxes, cartons, bottles, plastic wraps and other containers) including: •Designing and constructing new packaging or improvements to existing packaging; testing, analyzing, and selecting materials for packaging based on durability and cost effectiveness •Supporting and participating in the design, test, modification, fabrication, and assembly of prototypes •Designing process(s) to manufacture packaging; overseeing the installation, operation, and maintenance of packaging machinery, systems, and processes to ensure optimal performance •Designing quality assurance/control processes and procedures into packaging design which may include compliance with specific technical and regulatory standards related to product packaging
Engineering	Radio Frequency (RF) Engineering	Responsible for the end product design, development and product realization process. Work includes the analysis of radio frequency design feasibility, establishment of development processes, and product-related documentation (such as schematics, PCB and BOM tables and test analysis report) preparation and review. Other areas of responsibility: radio frequency devices, new suppliers, new components, assessment of the production structure, production support and project maintenance, addressing issues related to radio frequency and radio frequency technology. Ensures the objectives related to the product as a whole are achieved on time. Works in close collaboration with and provides support to other departments.
Engineering	Medical Devices Design Engineering (Life Sciences)	Medical Devices Design Engineering (Life Sciences) work includes: •Applying mechanical and electrical engineering principles to develop medical devices that meet customer technical/functional specifications as well as manufacturing cost/efficiency requirements •Conducting mathematical modelling to determine if proposed designs are technically feasible •Supporting and participating in the design, test, modification, fabrication and assembly of prototypes In some organizations, may also be involved with designing product specific manufacturing production processes and equipment.
Engineering	General Integrated Circuit (IC) Design Engineering (High Tech)	•Responsible for designing complex and high performance integrated circuitry for electronic products and other hardware systems in support of end users’ needs •This includes design of various circuit components such as Analog to Digital Converter, Oscillators, PLLs (phase-locked loops), etc. •Facilitates transition of product design and enhancement to full production/delivery through involvement in modelling, simulation and validation based on analysis of specifications, integration, and reliability •Gets involved in the performance optimization, documentation, layout, and debug of these circuits in various process technologies (e.g., 65nm, 40nm, 28nm, etc.) •Stays up-to-date with technical and scientific advances for applied research and product development •Expertise in various tools used in analog design (e.g., Spice, Spectre, Cadence, etc.) and digital design (e.g., SystemVerilog, Simulink, etc.)
Engineering	Integrated Circuit (IC) Analog Design Engineering (High Tech)	•Responsible for designing complex and high performance integrated circuitry for electronic products and other hardware systems in support of end users’ needs using analog or mixed signal circuits •This includes design of various circuit components such as Oscillators, PLLs (phase-locked loops), etc. •Proposes and defines circuit architecture to achieve functional and performance goals •Facilitates transition of product design and enhancement to full production/delivery through involvement in modelling, simulation, and validation based on analysis of specifications, integration, and reliability •Also gets involved in the performance optimization, documentation, layout, and debug of these circuits in various process technologies (e.g., 65nm, 40nm, 28nm, etc.) •Researches analog design techniques and approaches and stays up-to-date with latest circuit design methodologies. Expertise in various tools used in analog design (e.g., Spice, Spectre, Cadence, etc.)
Engineering	Integrated Circuit (IC) Digital Design Engineering (High Tech)	•Responsible for designing complex and high performance integrated circuitry for electronic products and other hardware systems in support of end users’ needs using digital design •This includes design of various standard/custom circuit components and ASICs •Understands the design trade offs for power, area, and speed •Facilitates transition of product design and enhancement to full production/delivery through involvement in modelling, simulation, and validation based on analysis of specifications, integration, and reliability •Also gets involved in the performance optimization, documentation, layout, and debug of these circuits in various process technologies (e.g., 65nm, 40nm, 28nm, etc.) •Expertise in RTL to GDSII flow and various tools used in digital design (e.g., VHDL or Verilog, Simulink, Primetime, etc.)
Engineering	Integrated Circuit (IC) Verification Engineering (High Tech)	•Responsible for design verification of the integrated circuits (ICs) at the block, chip, and system level •Works with designers to develop verification requirements and test plans based on design specifications •Defines overall verification strategy and develops testbench to ensure adequate feature and code coverage •Executes verification tests to verify subsystem and chip level timing and functionality •Creates verification reports with coverage metrics and traceability to requirements •Analyzes and debugs functional failures, with emphasis on verification of logic and host interface •Develops scripts and automates the test environment
Engineering	Integration (Electronic and Mechanical) Engineering	•Responsible for design and integration of electronic and mechanical components and their interfacing during the development of electro-mechanical systems •Participates in cross-functional teams to define requirements, analyze feasibility, and propose solutions that meet customer needs •Conducts system analysis to resolve tradeoffs and drives integration of system engineering tools and processes across platforms to optimize performance •Manages resolution of system compatibility and performance issues
Engineering	Computer/Peripheral Hardware Engineering (High Tech)	•Responsible for the R&D activities in relation to the design, characterization, iterative refinement of mechanical components, circuits, assemblies, fiber optics, electronic place parts, and linkage, etc. •Identifies technical solutions based on market trends/opportunities and drives them through design to implementation •Works on product definition, design, process requirements, and review to conceive a practical design •Builds prototype to determine design feasibility
Engineering	Usability & Styling Industrial Design Engineering (High Tech)	•Responsible for the design, usability, and aesthetics of a product in support of end users’ needs •Interfaces with the engineering and usability teams to ensure that the designs incorporate all aspects of engineering and are tested, practical, and implementable •May also work with marketing teams to establish a strategic corporate identity and consistency across multiple products •Expertise in sketch, concept development, and computer-aided design (CAD) tools •May be required to work with third party vendors to translate design to manufacturing in some organizations
Engineering	Hardware/Software Product Usability Engineering (High Tech)	•Responsible for usability testing and design of high tech products (hardware or software) in support of end users’ needs •Provides usability support to product development teams by performing heuristic evaluation, cognitive walkthroughs, and task analysis •Compiles, analyzes, and documents test results •Proposes conceptual designs and modifications to existing products for enhancements/features •Establishes usability standards and best practices during product development to ensure optimal user experience
Engineering	Materials Design Engineering	•Responsible for researching and studying the structures and chemical properties of various natural and manmade materials by performing experiments and computer modelling •Determines ways to strengthen or combine materials or develop new materials with new or specific properties for use in a variety of products and applications •Tests materials to determine conformance to specifications of mechanical strength, strength-weight ratio, ductility, magnetic and electrical properties, and resistance to abrasion, corrosion, heat/cold and recommends them for reliable performance in various environments •Tests products to ensure all quality and safety standards are met
Engineering	Computational Fluid Dynamics Engineering	The CFD group provides specialized skills in fluid dynamics through computer modeling techniques. This includes the thermal analysis group which provides specialized skills in heat transfer and assessment of the thermal tolerance of products to changing thermal conditions that affect functioning of the components through computer modeling techniques. This may be solid or fluid.
Engineering	Acoustics Engineering	Develops new technology in the field of acoustics and applies to the development of new and enhanced tools and processes. Responsible for perfecting the quality or managing the effect of audio signals and transmissions. May focus on electronic circuits that replicate specific audio profiles or design systems to minimize the negative impact of unwanted vibrations, high decibels or unwanted frequencies or harmonics. Conducts tests to develop, design, and demonstrate compliance. Ensures compliance with noise regulations/specifications and guarantees requirements. Coordinates with suppliers on noise levels, testing and design.
Engineering	Robotics Engineering	Responsible for designing, developing, and implementing robotic systems to automate repetitive human functions or dangerous tasks. Applies engineering and computer science principles to develop robotic mechanism components and systems. Supports and participates in research, design, configuration, test, modification, fabrication, and assembly of prototypes. Provides technical direction for system repair and maintenance.
Engineering	Optical Engineering (High Tech)	Designs, models, analyzes, and tests optical, electro-optical, and opto-mechanical systems and components, including sensors, lasers, fiber-optics, and telecommunications products. Conducts research and development into phases of physical optics and geometric optics, lasers, laser characteristics, laser maintenance, and broadband optical sources. Applies research of complex optical systems to achieve desired optical outcomes. Develops component specifications, tolerances, simulations and tests procedures for electro-optical systems and components. Uses design-to-cost models, six sigma methodology, and other methods to assure and verify optical design requirements are met.
Engineering	Baseband Engineering (High Tech)	Responsible for the research and development of the baseband part of hardware products, including schematic design and printed circuit board (PCB) layout. (Baseband signal is an original transmission signal with low frequency.) Tests and validates all aspects of baseband design, including component and system level testing. Debugs and locates problems, evaluates hardware-related performance. Responsible for device selection and evaluation. Provides technical support in product patching, mass production, maintenance, certification, etc.
Engineering	Mechatronics Engineering	Designs, analyzes, modifies, and integrates robotics, automation, technologies and processes related to equipment and tooling for applicability to programs and products. Develops, implements, and tests preventative maintenance plans, interim solutions for damaged and unsafe equipment, and tooling. Investigates and documents engineering changes and controls equipment and tooling configuration in accordance with standard operating procedures. Develops and recommends equipment reliability improvements through the application of reliability engineering tooling.
Engineering	Modeling & Simulation Engineering	Develops new and/or integrates existing system simulation frameworks, performance models and algorithms, threat models and command and control models. Develops software that simulates behavior of users and systems. Develops, integrates and uses graphical user interfaces and visualization tools. Models operational environments, performs trade studies via computer simulation and provides decision support for alternative architectures. Performs operational analysis and mission effectiveness analysis. May build and design training models.
Engineering	Nuclear Engineering	Designs, develops, and tests nuclear equipment and systems or applications of nuclear/radioactive materials used in medical diagnosis and treatment equipment. Conducts research on new materials of special interest in nuclear reactors. Conducts studies related to the detection and control of radiation and radioactive contaminants. Studies nuclear fuel cycle to define most economical uses of material and safest means of waste products disposal. Other areas of research include radiation transport modeling, statistical analyses and performance metrics. Recommends various technology options or approaches for system, processes, facility or program improvements in terms of safety, performance, efficiency or costs.
Engineering	Signal & Image Process Engineering	Researches, designs, develops and verifies signal and image collection systems, and defines and develops processing and dissemination computer algorithms. Develops requirements analysis, system architecture, and integrates new signal and image capture and processing technology systems. Designs, develops and analyzes systems for the extraction of information from sensors. Systems utilization includes implementation of signal and image processing with advanced computer architectures.
Engineering	Communications Systems Engineering (High Tech)	Designs, develops, analyzes, models, tests and simulates communications systems, subsystems, and electronic signals for communication networks, data links, digital radio, battle management, and command and control systems such as wide and local area networks, point-to-point systems, secure systems, signal coding and modulation schema, digital and wireless radio/communications technology and network architecture design.
Engineering	Electro-Optical Engineering (High Tech)	Researches, designs, develops, and tests a variety of electro-optic equipment (gas and solid state lasers, masers, infrared, and other light emitting and light sensitive devices) and/or systems (including advanced materials systems, photonic, fiber optic, and other communication systems, as well as control and measurement test systems for product and process applications). Designs electronic circuitry and optical components with specific characteristics to fit within specified mechanical limits and to perform according to specifications. May conduct application analysis to determine commercial, industrial, scientific, medical, military or other use for electro-optical devices and/or systems.
Engineering	Microelectronics/Semiconductor Engineering (High Tech)	Researches, designs, develops, tests, and verifies new microelectronic, optoelectronic, micro-electromechanical and sensor systems. Includes manufacturing processes of devices, components, or systems, semiconductors, semiconductor-based integrated and hybrid approaches with Si, GaA's and related III-IV materials, and other materials (e.g. quartz, Si-based and compound semiconductor and related materials), materials growth and processing. Develops and applies inspection and test procedures for micro-components and micro-systems.
Engineering	General Project Engineering	General Project Engineering focuses on designing, communicating, and implementing an operational plan for completing an engineering-based project including: •Preparing designs, project controls and specifications, schedules, cost estimates, production, transportation, installation, testing and/or commissioning of new infrastructure, facilities, equipment, etc. •Monitoring progress and performance against the project plan; taking action to resolve operational problems and minimize delays •Identifying, developing, and gathering the resources necessary to complete the project •May include preparing engineering standards, designs and work specifications; developing project schedules, budgets and forecasts; and selecting materials, equipment, project staff, and external contractors
Engineering	Manufacturing Industrial Optimization Engineering	Manufacturing Industrial Optimization Engineering focuses on optimizing the interconnected components of a manufacturing system (e.g., plant location, personnel work flow/ergonomics, materials logistics, production process sequence, and equipment layouts, etc.) including: •Establishing methods for maximum utilization of production facilities and personnel •Conducting cost/inventory/production control and human factors studies to develop and implements plans for facility modifications and revisions to operating methods •Assisting manufacturing plant/facilities engineers with facility planning and design •May assist in establishing accident prevention measures and manage production operations training programs for plant personnel
Engineering	Human Factors Engineering	Human Factors Engineering focuses on the ergonomics of designing equipment, machines, devices, facilities/work environments to optimize human well-being and overall operational performance: •Developing ergonomic design concepts with user interface design considerations •Conducting user needs analysis, task flow analysis, interface analysis/design, product usability evaluations, test support, and problem resolution •Conducting human factors applied research in the development of new products •May act as an internal consultant providing technical guidance on new product development and product enhancement
Engineering	Project Planning/Scheduling Engineering	Responsible for establishing baseline criteria to plan and schedule workload relative to various engineering projects. Prepares project planning and scheduling status reports and recommends remedial actions. Carries out necessary preplanning to examine scope of work and services, work breakdown structure, engineering quality and quantities, financial and contractual obligations and division of responsibility to control and report on planning and scheduling activities. Works with third parties to ensure plans are realistic and achievable; analyzes third party contractor progress information. Prepares schedules for commissioning and start up. Assist the project control team in establishing a project performance index.
Engineering	Commissioning & Start-Up Engineering	Plan, prepare and coordinate pre-commissioning/commissioning/start-up activities leading to project completion. Develop and ensure adherence to a detailed commissioning schedule and plan, covering all aspects of pre-commissioning and start-up phases through to handover. Prepare and/or update a comprehensive commissioning manual. Develop a reporting structure and accountabilities for the commissioning team. Plan and coordinate the commissioning/start up schedule and necessary work with third party providers. Develop pre-commissioning test procedures and documentation. Correct any deficiencies found. Ensure compliance and progress reports are produced in accordance with client and legislative requirements. Liaise with government agencies where required to obtain necessary approvals prior to start-up. Prepare client acceptance forms and ensure satisfactory sign-off is obtained. Develop comprehensive quality, environment and safety commissioning plans.
Engineering	Project Controls Engineering	Establish and maintain cost control procedures. Liaise with planning, cost, and estimating engineering functions and accounting/administrative functions on cost control matters. Monitors and reports information for master plan roll-ups. Provide commercial input and technical review of tenders and proposals. Ensure that budget forecasts, progress monitoring, cost reporting and corrective action, information systems procedures meet specific projects requirements.
Engineering	Distribution Center Industrial Optimization Engineering	Optimizes distribution center workflow. Maintains Labor Tables for the distribution center. Audits labor standards and piece count requirements. Recommends change, develops, documents and implements work measurement programs. Analyzes cost saving proposals.
Engineering	Project Procurement Engineering (Construction)	Responsible for technical procurement, usually for capital equipment, direct and indirect materials relating to construction projects. Call for tender and quotes, evaluate vendors' capability, quality, reliability and price competitiveness, negotiate with/award contracts within specified spending limits, and develop new qualified sources of supply.
Engineering	Project Site Engineering (Real Estate & Construction)	Coordinate the daily construction activities at the project site with the objective of ensuring all activities comply with project quality plans, specifications, site programs, and meet all safety standards and legal requirements. Plans the activities in order to effectively use resources to meet construction program. Reviews specification drawing in order to resolve any discrepancies or conflicts. Monitors materials, equipment and manpower on site in order to ensure that the appropriate materials are available to meet the construction program timing.
Engineering	Mine Site Closure Planning & Engineering (Mining)	Responsible for the development, documentation and maintenance of closure plans for closed sites in various jurisdictions. Develops, reviews, and updates individual site closure plans and assesses changing risks that may contribute to increased liabilities. Contributes to monitoring projects from selection to execution to ensure independent quality review and oversight. Contributes to the coordination of all closure planning activities, such as opportunity assessment, life of asset plans, and budgeting other teams and functional leads. Ensures or participates in the maintenance and update of best practice site closure plans with risks and liabilities.
Engineering	Power Systems Planning and Design Engineering (Utilities)	Accountable for the planning and design of capital projects, including project planning and management. Oversees electrical and civil designs, drawings and technical calculations.
Engineering	Utilities Transmission & Distribution Engineering (Utilities & Power)	Prepare plans, specifications, and cost estimates for the installation, maintenance, repair and expansion of electrical distribution systems.
Engineering	Manufacturing Production Process Engineering	Manufacturing Production Process Engineering focuses on designing, developing, and implementing new or revised production processes for the efficient/economical mass production of goods including: •Designing arrangement of manufacturing equipment to ensure most efficient and productive layout •Designing the sequence of production operations, specifying procedures for the fabrication of applicable tools and equipment, and adapting machinery in response to factory conditions •Conducting tests throughout all stages of production to determine control over applicable variables and troubleshooting/solving production problems •Providing guidance to product design engineering on technical specifications that will best utilize equipment and manufacturing techniques •Ensuring that production processes and procedures are in compliance with regulations
Engineering	Manufacturing Assembly Process Engineering	Manufacturing Assembly Process Engineering focuses on designing, developing, and implementing new or revised processes for assembling the component parts and subassemblies required for a finished product including: •Designing the sequence of assembly operations and the arrangement of equipment for automatic parts selection, fastening (e.g., riveting, welding, screwdriving, applying adhesives, etc.), labeling, sorting, and packaging •Performing quality inspections and functional tests on assembled goods •Overseeing the installation, operation, and maintenance of assembly equipment •Monitoring the rate of assembly and finished goods inventory to identify and resolve issues impacting achievement of cost, quality, or production targets
Engineering	Chemical Process Engineering	Chemical Process Engineering focuses on designing process flows and equipment layout for new or revised chemical process operations including: •Designing equipment and processes that change the chemical properties of materials and ingredients (e.g., heating/cooling, oxidation, fermentation, hydrogenation, polymerization, etc.) •Planning sequence of operations and specifying procedures for preparing materials and operating equipment •Determining process design by balancing process cost, yield, worker safety/comfort, and material waste considerations •Conducting tests throughout all stages of processing to determine control over applicable variables (e.g., temperature, pressure, density, viscosity, etc.) and troubleshoot/solve process problems
Engineering	Manufacturing Yield/Failure Analysis Engineering	Conducts failure analysis to identify production issues; provides technical expertise and resolves technical problems; maximizes quality and minimizes downtime to bring about process improvement and production yield.
Engineering	Process Engineering (Life Sciences)	Process Engineering (Life Sciences) work includes: •Designing and developing new or revised pharmaceutical/biological processes taking into consideration problems inherent in the transfer of technology from research to manufacturing •Developing procedures for economical mass production in cooperation with pilot-plant and production departments •Conducting tests and measurements throughout stages of production to determine control over applicable variables •Servicing, troubleshooting, and solving production process problems with processes or equipment already in operation •Preparing and maintaining reports to ensure the plant's processes and procedures are in compliance with regulations Requires understanding of compliance, pharmaceutical, pharmacological, biological, biochemical, medical, patent and commercial factors. In some organizations, may: make recommendations concerning acquisition and use of new technological equipment and materials; develop and inform new product design or current product upgrades to ensure manufacturability and assembly; support investigations by providing technical reports for use by regulatory agencies/bodies.
Engineering	Pharmaceutical/Biological Process Engineering (Life Sciences)	Pharmaceutical/Biological Process Engineering (Life Sciences) work includes: •Implementing and maintaining pharmaceutical/biological processes •Calculating and organizing data for complex instrumentation and control considerations •Modeling processes and units operations and ensuring processes and procedures are in compliance with regulations •Ensuring proper sequence of operation and prepares specifications and operating instructions for processing equipment •Conducting tests and measurements throughout stages of production to determine control over such variables as temperature, density, pressure and viscosity •Servicing, troubleshooting, and solving engineering problems with processes or equipment already in operation In some organizations, may be responsible for corrective and preventive actions and investigation management, and/or process optimization including equipment selection and modification.
Engineering	Metallurgy/Process Engineering (Mining)	Metallurgy/Process Engineering (Mining) work includes: •Improvement and optimization of existing metallurgy processes, problem solving and development of new metallurgy processes to reduce costs, increase recovery and improve safety and environment •Development and/or recommendation of the most robust and economic ore processing methods and flow sheets •Monitoring trends in mineral processing, metallurgy, bulk materials handling, emission control, and water treatment technology •Ensuring process production, cost, and recovery targets are achieved •Working with geology departments to determine appropriate metallurgical sample collection, analytical and mineralogical evaluation, and other testing requirements •Designing and interpreting metallurgical testing programs •Reviewing and evaluating technical reports and metallurgical testing reports to provide expert opinions on processing aspects for potential acquisition projects •Participating as required in any scoping study, pre-feasibility study or feasibility study of exploration projects •Participating in process plant commissioning and aligning metallurgical departments with corporate requirements and reporting standards •May provide assistance with site temporary closure and permanent closure requirements related to processing and tailings management
Engineering	Renewable Energy Modelling/Renewable Resource Analysis (Renewables)	Responsibilities include pre-construction renewable energy assessments and site suitability testing, project modeling involving wind, solar and storage; data collection and analysis of wind flow and/or solar irradiance; producing long-term wind or solar energy production estimates, storage analytics and hybrid modeling; reviewing on-site meteorological data; setting up, monitoring and analyzing numerical weather models estimating long-term energy resource; optimization of operating assets.
Engineering	Technology Transfer Engineering	Responsible for designing integration requirements of new technology, processes, and equipment into current infrastructure. Conducts feasibility studies to establish the most efficient way of implementing technology transfer. Monitors and controls new processes and equipment introduced during start-up and integration. Conducts runs to identify problems and failures encountered and work towards solutions. Suggests changes in working methods or operation sequences to improve efficiency and effectiveness. Documents new operating procedures, training and certification specifications.
Engineering	Additive Manufacturing Engineering	Responsible for the design, development, and testing of Additive Manufacturing (AM) processes and technologies that are used to construct 3D objects made of various materials, including, but not limited to, plastic, metal, etc. Designs parts and creates methods to optimize 3-dimensional layouts to ensure productivity and quality are consistently achieved. Determines process parameters for printing machine and materials, taking into account various aspects such as material density, geometric accuracy, and temperature. Recommends and evaluates tools and/or software that can be used to achieve production targets. May design tools and/or software that improve additive manufacturing equipment reliability.
Engineering	Materials Process Engineering	Designs and plans layout for such processes as hardening, washing, laminating, etching, engraving, polishing, painting, plating, chemical mixing, reaction vessels, pumping, piping, dispensing, assembly and other material-processing operations. Plans sequence of operations and specifies procedures for cutting, shaping, and otherwise preparing basic material, exercising judgment in compromising between conflicting requirements, economic evaluation of methods, and operator effectiveness and comfort. Designs and conducts tests, tools and measurements throughout stages of production to determine control over such variables as temperature, density, specific gravity, pressure, and viscosity. Establishes and submits processing requirements to be met in designing and acquiring processing equipment. Troubleshoots and optimizes material-processing systems.
Engineering	Manufacturing Mechanical Equipment Engineering	Manufacturing Mechanical Equipment Engineering work focuses on designing and developing mechanical equipment and tools for use in manufacturing processes including: •Researching production equipment solutions and developing new or modifying existing equipment designs •Designing, developing, and implementing mechanical equipment and tools (e.g., machinery, machine attachments, dies, gauges, jigs, fixtures, etc.) •Overseeing the installation, operation, and maintenance of equipment and associated processes to optimize utilization, uptime and production yield •May liaise with and conduct training for the Technology Transfer and Production Groups on new equipment and associated processes
Engineering	Manufacturing Electrical Equipment Engineering	Manufacturing Electrical Equipment Engineering work focuses on designing and developing electrical instruments, devices, and systems for manufacturing applications including: •Developing and overseeing the installation and operation of industrial electrical systems •Designing power control panel systems to minimize manufacturing facility electrical hazards •Designing production automation systems for controlling material/product movement and positioning •Designing electrical instruments and devices to measure/regulate manufacturing process pressure, temperature, humidity, speed, etc.
Engineering	Welding Equipment Engineering	Responsible for welding equipment and process improvements. Provides support to welding operations to improve quality results. Program and maintain welding equipment. Identify equipment needs, analyze weld concerns and recommend solutions to Engineering management team. Schedule and execute preventive maintenance. Provide technical support and training to welders.
Engineering	Electrical Instrumentation & Control Engineering	Responsible for the design, development, implementation, operation, and maintenance of instrument/electrical systems. Focus is on mathematical modelling of systems of a diverse nature, analyzing their dynamic behavior, and using control theory to create a controller that will cause the systems to behave in a desired manner. May specialize in the design, configuration, and automation of systems.
Engineering	Field Production Engineering (Oil & Gas)	Responsible for monitoring the entire production process. Monitors/evaluates well systems to maximize production. Designs completion systems and determines the need for new or improved equipment to increase production rates. Develops methods to improve extraction and oversees drilling activities. Evaluates the flow between the reservoir and the wellbore.
Engineering	Completions Engineering (Oil & Gas)	Responsible for designing and monitoring the assembly of downhole tubulars and equipment required to enable safe and efficient production from an oil or gas well. Devises methods to improve oil and gas well production. Designs and coordinates completion programs, manages company completions operations.
Engineering	Gas Operations Engineering (Oil & Gas)	Involved in design and management of natural gas systems. Prepares cost estimates for projects, supervises installation or modification of gas delivery systems, and prepares technical standards, studies and evaluations of gas system operations.
Engineering	Renewable Energy Engineering (Utilities & Renewables)	Designs and develops energy and renewable energy systems for energy conversions, conservations and increase energy efficiencies for commercial building systems, new building constructions and industrial manufacturing operations. Designs energy modeling and simulations, conducts HVAC assessments and designs. Designs and develops renewable energy systems such as photovoltaics, wind and distributed generation systems incorporating state-of-the-art sustainable practices. Designs solar domestic hot water and space heating systems for new and existing structures, applying knowledge of structural energy requirements, local climates, solar technology, and thermodynamics. Performs site-specific engineering analysis or evaluation of energy efficiency and solar projects involving residential, commercial, or industrial customers. Performs measure analyses and analytical findings and cost-efficiencies.
Engineering	Wind Energy Engineering (Renewables)	Designs and develops wind turbines, rotor blades, electrical systems, and energy production systems incorporating state-of-the-art sustainable practices. Performs site-specific engineering analysis. Performs measure analyses and analytical findings and cost-efficiencies. Analyzes the aerodynamic properties of new designs, runs tests, and documents test results. May oversee the manufacturing and testing of components.
Engineering	Solar Power Engineering (Renewables)	Designs and develops complete solar systems or components for residential, commercial, or industrial sites. Performs site-specific engineering analysis. Analyzes properties of new designs, runs tests, and documents test results. Performs simulations of solar system performance or energy production to optimize efficiency. Analyzes and estimates site solar exposure. May oversee the manufacturing and testing of components. Provides technical support to sales and installation teams during installation, start-up, testing, system commissioning and performance monitoring.
Engineering	Quality Assurance Engineering	Quality Assurance Engineering work focuses on developing, modifying, applying, and maintaining quality evaluation and control systems/protocols including: •Devising and implementing methods and procedures for inspecting, testing and evaluating the precision and accuracy of products and production equipment •Designing and analyzing inspection and testing processes, mechanisms, and equipment •Conducting quality assurance tests and performing statistical analysis to assess the level of control and manage product quality risks •Undertaking root cause analysis of incidents requiring corrective action •Ensures that corrective measures and deviation meet acceptable reliability standards and that documentation is compliant with requirements
Engineering	Quality Control Engineering	Quality Control Engineering work focuses on designing, developing, and implementing testing methods and equipment for products, components, and processes to ensure conformity to established quality protocols and standards including: •Planning and arranging the labor, schedules, and equipment required for testing •Providing the test area with parameters for sample testing and specifying tests to be performed •Compiling data and defining changes required to testing equipment, testing procedures, and/or processes
Engineering	Supplier Quality Management Engineering	Supplier Quality Management Engineering focuses on planning, organizing, directing, and reporting on supplier provided raw materials, designed/manufactured goods, and packaging materials to ensure they meet or exceed requirements including: •Verifying and validating that suppliers and/or subcontractors have received engineering, manufacturing, and quality requirements •Monitoring quality control activities and systems at supplier and subcontractor facilities •Ensuring programs are in place to improve supplier performance and productivity •Reviewing and analyzing corrective action reports to reduce/eliminate defects. May perform deviation investigations into quality issues.
Engineering	Reliability Engineering	Reliability Engineering focuses on developing, coordinating, and conducting technical reliability studies on engineering designs to assess the likelihood that a product/process performs its intended function over the intended lifecycle including: •Measuring and analyzing the reliability of the design, materials, processes, cost, and final products of production •Recommending design or test methods and statistical process control procedures for achieving required levels of product reliability •Completing risk analysis studies of new designs and processes •Undertaking testing and analysis on failures, proposing changes in design or formulation to improve system and/or process reliability
Engineering	Systems Test Engineering (High Tech)	Synthesizes customer contractual needs and requirements into system test solutions that acknowledges technical, schedule and cost constraints. Develops and directs preparation and execution of comprehensive test plans, procedures and schedules for completing systems. Coordinates integrated testing activities. Reviews and evaluates test requirements to insure completeness of test program. Performs technical analysis of complete systems and prepares comprehensive system level evaluations.
Engineering	Hardware/Device Test Engineering (High Tech)	•Responsible for testing standard and/or custom products, devices, and/or hardware to assess their performance and reliability •Ensures products/devices are designed and implemented in accordance to established quality standards and specifications •Serves as a primary source for problem identification and improvement •Selects testing specifications for new/existing products/devices and ensures testing procedures are in compliance to industry standards •Documents procedures for all phases of testing and test results •Improves and automates the test methodology
Engineering	Quality Assurance/Control Engineering (Construction)	Works with the Project QA/QC Manager to ensure the quality aspects of project operations are managed with the objective of meeting the requirements of clients, the company and certification standards.
Engineering	Reserves/Well Engineering (Oil & Gas)	Responsible for all engineering activities and projects of the organization related to reservoir performance improvement. Specializes in reservoir performance analysis and reserve compliance reporting for multiple jurisdictions.
Engineering	Corrosion/Integrity Engineering (Oil & Gas)	Specializes in pipeline and equipment corrosion. Knowledge of pipeline integrity procedures and systems. Responsible for monitoring platforms corrosion and maintaining mitigation policies. Maintains pipeline integrity by carrying out cathodic protection programs. Implements and updates corrosion strategies, arranges material investigations. May be responsible for maintenance and repair of cathodic protection systems, pigging operations, coordination of pipeline service and in-line inspection, and ensuring documentation and records are maintained.
Engineering	Customer Quality Engineering	Responsible for translating customer feedback and requirements into production process quality improvements. Ensures close partnership with customers to identify risks and improvement opportunities. Investigates complaints and conducts root cause analyses to identify factors driving quality decrease. Conducts risk assessment with regards to potential issues. Initiates and coordinates information flow and corrective actions taken in response to a complaint. Communicates with Quality Managers to resolve quality issues raised by clients. Initiates cross-functional cooperation and participates in product planning to ensure customer requirements are taken into account. Drafts and handles required quality documentation.
Engineering	General Product Test Engineering	Works with development engineers to develop, execute, and track the testing of new and existing products and accessories. Creates test cases that will ensure the reliable operation of the products including four-corner testing. Works with customer support to reproduce customer problems for engineering. Develops test methods to be used from engineering specifications. Reads and interprets diagrams, schematics and drawings to isolate issues found in testing.
Engineering	Sustaining Engineering	Researches, develops, and prepares specifications for improvements to existing and/or new products, processes, equipment, and technology. Identifies quality and cost improvement opportunities. Evaluates, develops and verifies product concepts to ensure products being developed are reliable and conform to specifications.
Engineering	Verification Engineering	Ensures product is being built correctly by analyzing technical requirements and design. Designs and develops test plans, test cases and test steps. Validates functional requirements and benchmarks current system performance. Reports defects and tracks until resolution.
Engineering	Component Engineering	Responsible for selecting, approving and qualifying purchased components utilized in assemblies or end products. Ensures selections are both cost efficient and reliable. Troubleshoots issues with purchased components. Works closely with developers to evaluate design reviews of components.
Engineering	Metrology Engineering	Develops and evaluates metrology calibration systems that measure characteristics of objects, substances, or phenomena, such as length, mass, time, temperature, electric current, luminous intensity, and derived units of physical or chemical measure. Identifies magnitude of error sources contributing to uncertainty of results to determine reliability of measurement process in quantitative terms. Develops calibration methods and techniques based on principles of measurement science, technical analysis of measurement problems and accuracy and precision requirements.
Engineering	Mission Assurance Engineering (High Tech)	Defines and monitors mission assurance program specifications and processes to ensure mission success of programs. Performs or assures quality, risk management, safety, reliability, producibility, and maintainability of program achievements, subcontractors, and suppliers in accordance with contractual requirements. Assesses program performance and risks, and determines resources to ensure mission assurance. Has a thorough systems understanding, to apply consistent lessons learned and drive improvements.
Engineering	System Safety Engineering	Reviews product systems, associated support equipment and facilities, functional specifications and operations, and establishes safety requirements for assigned systems. Independently analyzes and recommends safety criteria in system design, equipment and procedures to control or eliminate hazards. Develops safety documents as required to support customer and test/operational range requirements. Performs audits of operational areas and reports effectiveness of system safety program. Participates in accident investigations involving damage to products or related facilities and assists in identification of causes and corrective actions. Evaluates the interrelationship of system safety requirements and other aspects of concept design and development requirements to ensure the most cost effective program.
Engineering	Wind Turbine Test Engineering (Renewables)	Responsible for wind turbine test planning including contract review, technical analysis, documentation, measurement equipment specifications, procurement, and preparation. Monitors data and analyzes using international standards and internal best practices. Writes and critically reviews technical reports and professionally presents to clients. Inspects, verifies, and commissions as-built measurement systems to designed plans. Climbs wind turbines and meteorological masts, adhering to safety policies and training. Installs and calibrates measurement systems. Troubleshoots data acquisition systems and sensors.
Engineering	General Repair & Maintenance Engineering	General Repair & Maintenance Engineering focuses on planning, designing and implementing maintenance programs to optimize the availability and productivity of manufacturing facilities and equipment including: •Planning and coordinating maintenance engineering work including review of mechanical and electrical engineering specifications •Performing engineering review of proposed new equipment designs to assess reliability, ease of maintenance, and availability of replacement parts •Liaising with production staff to coordinate repair work, statutory safety inspections and supply of new plant and equipment with production schedules •Participating in the installation and commissioning of new equipment
Engineering	Environmental Engineering	Environmental Engineering focuses on designing engineering solutions to mitigate environmental hazards in the workplace and broader community including: •Designing and administering environmental safety and pollution prevention programs in accordance with organization, regulatory, and labor union requirements/agreements •Conducting environmental engineering studies and preparing environmental impact reports for new construction projects, plant processes, and permits •Reviewing and analyzing environmental documentation issued by regulatory agencies •Evaluating proposed regulations to determine financial, industrial, public, and environmental impact •Working with external regulators to resolve compliance issues
Engineering	Employee/Labor Health & Safety Engineering	Employee/Labor Health & Safety Engineering focuses on designing engineering solutions to mitigate hazardous workplace conditions including: •Designing and administering employee/labor health & safety programs in accordance with organization, regulatory, and labor union requirements/agreements •Taking preliminary samples and measurements of hazardous forces and toxic substances •Removing hazards and/or protecting employees through training, revising work procedures, or requiring use of protective clothing/personal protective equipment •Taking measures to ensure that workplace conditions comply with applicable government regulations and labor union agreements and all required records are prepared and maintained
Engineering	Engineering Sales	Engineering Sales is focused on providing technical advice and support to sales teams and conducting technical analysis of product configurations to determine customer specific pricing including: •Preparing and conducting technical sales briefings for customer and company representatives •Researching customer technical specifications and estimating the costs, resources, time, and technical requirements of modifying, configuring, and installing the product or solution •Evaluating sales proposals to ensure they are technically accurate and consistent with the organization’s quality standards •May resolve/troubleshoot implementation problems and conduct initial user training
Engineering	Engineering Sales & Post-Sale Consulting	Engineering Sales & Post-Sale Consulting is focused on selling technical products and leading post-sale product installations/configurations including: •Preparing and conducting technical sales briefings for customer and company representatives •Researching customer technical specifications and estimating the costs, resources, time, and technical requirements of modifying, configuring, and installing the product or solution •Leading post-sale product configuration and designing custom solutions in accordance with customer specifications •Diagnosing malfunctions of complex devices/equipment/systems and directing/overseeing repair work performed by Engineering Technicians •Conducting technical user training and product briefings with customers, vendors, and company representatives
Engineering	Field Service Engineering	Field Service Engineering work is focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment including: •Identifying and correcting more complex problems associated with start-up •Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs •Developing on-going relationships with customers to secure future business •May resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased
Engineering	Field Service Engineering - Oilfield Services (Oil & Gas)	Responsible for providing technical and operational expertise to external customers at given locations. Responsible for pre-planning, job execution, post job analysis, and overall performance of company assets on location. Provides field service in an efficient and high quality manner for the following product line(s): fluids, drill bits, drilling, directional drilling, pumping & completions, subsea & surface systems, chemicals, wireline, compression services & equipment, drilling and production systems, and others.
Engineering	Technical Products Support Engineering (Oil & Gas)	Responsible for providing a high level of support to the product line(s), technical selling, key field product application, well prognosis, and/or completion product performance support. Identifies new product opportunities and development strategies. Interfaces with product line management and local management to support direction and strategies to best capture market opportunities.
Engineering	Field Sales Engineering: Animal Health (Life Sciences)	Responsible for providing specialized technical support to internal and external customers including veterinarians, pet owners, farmers etc. Evaluates product needs in accordance to customer's technical specifications. Handles customer inquiries and education of products. Collects information on and handles technical issues and complaints, reporting these back to the company. May assist sales and marketing by providing technical knowledge and support, ensuring all marketing and promotional materials are technically accurate.
Engineering	Field Engineering (Oil & Gas)	Provides day to day technical support, troubleshooting, and project management on field site. Solves problems, participates in planning objectives, and analyzes and interprets data. Performs system installations, systems startups, commissioning, in-house repairs, system checks, production, transportation, and installation, testing and/or commissioning of equipment. Ensures system failures are corrected and takes action to prevent reoccurrence.
Engineering	Civil/Construction/Structural Engineering	Civil/Construction/Structural Engineering manages or performs engineering projects such as roads, airports, railroads, bridges, pipelines, tunnels, and water and sewage systems. Analyzes the design effectiveness and structural reliability of major projects. Ensures loading and structural standards associated with plant and equipment are maintained.
Engineering	Structural Engineering: Buildings (Construction)	Manages or performs work related to building structural engineering on construction projects. Analyze the purpose and scale of the construction, and is responsible for the design of the overall construction structure. Responsible for the proof, evaluation and optimization of the structure, foundation and other civil engineering professional technical scheme to ensure that the various usage of the construction is convenient and practical.
Engineering	Heating & Ventilating Systems Engineering (Construction)	Manages or performs work related to heating and ventilating design and installation on a construction project to ensure conformance to project specifications and safety standards. Provides technical assistance regarding heating and ventilating. Mainly responsible for coordinating and managing ventilating and heating projects, making detailed plans to accomplish engineering goals.
Engineering	Water/Waste Engineering (Construction & Civil Infrastructure)	Manages or performs engineering work related to water/waste system projects to address water resource management, wastewater treatment and storm water management issues.
Engineering	General Municipal Engineering (Construction & Civil Infrastructure)	Manages or performs engineering work related to municipal construction including design, budget, approval, implementation, acceptance, and opening.
Engineering	Subsea Engineering	Manages or performs engineering work related to the planning, design, installation, and structural reliability of mechanical systems used under the ocean, such as underwater pipelines, pumps, transportation equipment, offshore drilling rigs, etc.
Engineering	Geotechnical/Rock Mechanics Engineering (Oil & Gas, Mining)	Responsible for the application of soil and rock mechanics in determining physical, mechanical, and chemical properties of materials. Conducts rock mechanics related studies to evaluate implication of mine activities, and analyzes geotechnical and geo mechanical data. Provides rock mechanics designs and modeling. Advises the mine on safe mining activities and practices.
Engineering	Geomatics Engineering (Oil & Gas)	Responsible for the collection, analysis and interpretation of spatial data for positioning, navigation and mapping. Develops methods and procedures for conducting field surveys. Duties may include land surveying, executing mapping projects and implementation/development of Geographic Information Systems (GIS).
Engineering	Network Planning & Design Engineering (Telecommunications)	Responsible for the strategic planning and design of telecom infrastructure and/or network components. Analyses the short-term and/or long-term network capacity needs for current and future network requirements. Designs the network architecture and performs technical analysis of software, hardware, and network systems, systems engineering for front-end processors, multiplexes, LAN/WAN communications, network nodes, switches, and various transmission systems. Ensures compliance with Service Level Agreement (SLA) standards and protocols. Has knowledge on IP routers, switches, fiber optic connections, microwave wireless transmission, 2G/3G/4G, DSL, radio frequency systems, etc.
Engineering	Network Field Installation & Integration Engineering (Telecommunications)	Responsible for the configuration and installation of telecom infrastructure and/or network components to meet design specifications. Plans, organizes, and directs all operations with respect to installation support, service, major moves and additions/changes. Diagnoses, troubleshoots and resolves problems, and takes corrective action when necessary. Provides technical expertise, business planning and workflow management for ensuring smooth integration of network and system solutions. Monitors costs and ensures that all installation functions are performed in a timely fashion to meet specifications.
Engineering	Drilling Engineering (Oil & Gas)	Responsible for planning and designing oil and gas wells. Obtains and maintains subsurface information related to drilling activity. Develops drilling programs (bit, mud, etc.) for turnkey and footage jobs. Monitors drilling activity.
Engineering	Reservoir/Exploitation Engineering (Oil & Gas/Oilfield Services)	Reservoir/Exploitation Engineering (Oil & Gas/Oilfield Services) work includes: •Application of analytical and reservoir simulation techniques to forecast reservoir performance and reserve assessments •Providing technical and economic support to optimize existing producing assets and assess acquisition opportunities •Creating operations plan, determining exploitation methods, designing equipment, identifying optimal drilling and completion strategies, evaluating and improving depletion strategies
Engineering	Mining Engineering (Mining)	Responsible for researching and determining feasibility of mining operations. Assesses the potential for commercial benefit of new sites and extraction risks. Conducts environmental assessments, participates in technical planning and design for possible mining sites and oversees mine construction projects. Plans and implements extraction systems, monitors and evaluates underground performance to maximize production, and ensures compliance with health & safety requirements. Closes the mine and fills in the mine shafts. May liaise with and advise managerial and technical staff and may also be responsible for designing, developing and maintaining mining equipment, such as ventilation and extraction systems.
Engineering	Drill and Blast Engineering (Mining)	Develops blast designs and determines methods to improve performance and methodology. Schedules drill and blast activities to maintain production targets. Provides daily drilling and blasting proposals. Develops a weekly and monthly mine plan for drill and blast operations. Liaises with senior mine engineer on site and provides assistance for mine engineering activities. Provides technical advice and planning to mining management and colleagues.
Engineering	Aeronautical Engineering (High Tech)	Designs, develops, and tests a variety of power plants, aircraft, missiles, and parts, taking into consideration the most efficient use of the natural laws affecting flight. Establishes structural specifications, performs stress analysis, and conducts performance tests.
Engineering	Aerospace Structural Engineering (High Tech)	Analyzes, researches and develops structural engineering specifications involving metals, non-metallic or composite structural materials for product design, or operation of product to include structures, mechanical, hydraulic, electrical and electronics, power plant, armament, heating and ventilating, equipment and maintenance designs. Analyzes damage tolerance, durability, producibility, cost, safety, design allowable and structural modeling. Specific structural engineering specialties may include dynamics and loads, stability and stress fatigue and thermal analysis. Utilizes and validates 3-D and digital modeling to communicate and support production. Tools utilized such as CATIA, IDEAS, Siemens PLM Software NX, ProEngineer and a variety of analytical software applications.
Engineering	Aerospace Logistics Engineering (High Tech)	Reviews field support requirements and recommends tool and test equipment. Establishes calibration requirements for field systems/equipment including all maintenance tasks. Performs maintenance and maintainability demonstrations for customers. Reviews handbooks for technical adequacy. Assists in the development of maintenance engineering and logistics support. Plans and contributes to proposal efforts.
Engineering	Guidance, Navigation & Control Engineering (High Tech)	Designs, develops, implements, verifies and tests hardware, algorithms and software and simulation tools to perform guidance, navigation and control. Navigation functions include the statistical processing of measured data points and their substitution into algorithms to determine position orientation and rates of change of the target of interest. Guidance functions include the formulation of specific equations to achieve a desired position, orientation or orbit. Control functions include the design and analyses processes that consist of the development of control algorithms and hardware and software requirements. May include field testing.
Engineering	Satellite Systems Engineering (High Tech)	Conducts mission and program specific real time spacecraft and satellite flight operations during readiness, execution and evaluation phases. Develops detailed plans and procedures to provide maximum mission support in areas such as orbit dynamics, satellite performance analysis, command and control of on-orbit satellites. Provides technical direction for on orbit mission support, plans for critical vehicle malfunctions and recommends alternate operating techniques to continue maximum mission support. Conducts failure analysis of the performance of the orbiting satellites via telemetry data.
Engineering	Propulsion Engineering (High Tech)	Designs and modifies propulsion systems for a variety of aerospace products. Systems may include high speed turbines, rocket engines and related components to optimize power within constraints such as propellant type, thermal tolerances, vibration and structural requirements. Works with test engineers and Quality Assurance (QA) personnel to ensure system reliability, performance targets and conformance with necessary regulatory guidelines.
Engineering	Aircraft Support Engineering	Plans, coordinates, directs, and/or performs engineering assignments involving specifications for, and design changes or alterations to, aircraft, engines, systems, components, and field or shop equipment; investigates and analyzes project requirements and operating problems and develops recommended solutions to meet company governmental safety and performance standards including Minimum Equipment List (MEL); evaluates, selects, applies, and/or adapts engineering modifications; designs or recommends new or modified parts and components; analyzes reparability of parts and components; evaluates operating data on parts, components, and systems to establish causes and to determine remedies for wear, malfunctions, or premature removals; analyzes and evaluates aircraft and associated equipment proposals; prepares technical data, procedures, reports, drawings, manuals, and other required publications.
Engineering	Flight Simulation Engineering	Coordinates engineering research, design, development and action, and other technical and operational services to support electronic and mechanical devices used for training under simulated flying conditions. Establishes specifications for flight simulators and related training equipment and ensures initial certification of the simulators. Reviews, prepares, endorses, or rejects recommendations to purchase, modify, or eliminate equipment. Conducts design and economic studies to justify equipment changes. Coordinates with vendors for the fabrication of equipment. Participates in technical presentations to government aviation agencies, airlines, and vendors as required and stays abreast of method and equipment advances. Ensures maintenance and revision of simulator documentation including drawings, software, program listings, and parts lists.
Engineering	Energy Efficiency Engineering (Renewables)	Develops efficient energy systems for commercial, industrial, and residential structures. Evaluates emerging technologies for increasing energy efficiency. Performs energy modeling and simulations. Conducts energy assessments and analyzes energy performance of buildings/sites to determine cost-effective energy efficiency upgrades. Completes energy audits and diagnostics. Conducts site-specific metering, verification, and inspection for energy efficiency projects. Performs renewable energy feasibility studies.
Engineering Design Services	Manufacturing Product/System Design Services	Manufacturing Product/System Design Services work focuses on designing product components or portions of a functional system as part of a broader engineering solution including: •Creating layouts and detailing mechanisms, structures, and parts for a major/more complex product component, portion of a functional system/manufacturing operation, or technically advanced prototype •Researching ease of manufacture, availability of materials and equipment, interchangeability, strength-weight efficiency, etc. and preparing cost studies for assigned components •Using Computer-Aided-Design/Engineering (CAD/CAE) software during the conceptual design process •Identifying design errors, omissions, and other deficiencies, and recommending revisions and/or improvements in design layout to engineers or designers
Engineering Design Services	Computer Aided Design & Drafting (CAD/CAM/CAE)	Computer Aided Design & Drafting (CAD/CAM/CAE) work focuses on the documentation, illustration, and digital modelling of engineering designs and processes including: •Assessing engineering requirements and translating into technical blueprints, drawings, layouts, and simulation models using CAD/CAM/CAE software or applying standard CAD/CAM/CAE techniques to digitize, edit, and revise engineering drawings of components, parts, and assemblies •Customizing CAD/CAM/CAE software to model complex or unusual designs •Creating digital proto-types and conducting design simulations for purposes of verifying reliability/safety and optimizing engineering processes •Collaborating with product/manufacturing process engineers by recommending changes to component designs based on outcomes of digital proto-typing and design simulations •May provide materials lists and cost estimates
Engineering Design Services	Manufacturing Industrial Model Making Support	Manufacturing Industrial Model Making Support work focuses on designing and building scale models of industrial products components and manufacturing equipment including: •Analyzing engineering and industrial design specifications/drawings and translating those into digital models using computer-aided-design software (CAD/CAM/CAE) •Determining the best approach to fabricating a complex model out of multiple pieces •Programming computer numeric control (CNC) machinery for subtractive modelling and/or 3D printing for additive modelling •Applying colors, textures, and graphics to simulate the look of the final product
Engineering Design Services	Building Information Modelling (Construction)	Manages or performs work related to the use of building information modelling (BIM) CAD design tools that range from those that support simple surface designing to tools that allow more refined designing like 'A Class Surfaces', e.g. Unigraphics, CATIA, etc.
Engineering Design Services	Intelligent Electronic Device Systems Design (Construction)	Manages or performs work related to design of Intelligent Electronic Device (IED) systems. Investigates, evaluates design, and prepares construction documents and technical reports. Drafts presentations, construction documents, and bidding documents.
Engineering Design Services	Printed Circuit Board Design (High Tech)	•Responsible for design and development of Printed Circuit Boards (PCBs) which are used in various electronic products •Translates design input from engineers into detailed PCB design as per industry standards •Uses computer software programs to aid and implement the design process •Validates the PCB designs and maintains related documentation •Works closely with engineering design teams to resolve any packaging, manufacturing, or electrical design issues •Conducts feasibility studies to evaluate the PCB design goals for packaging, cost, manufacturing, and system performance
Engineering Design Services	Configuration Management	Plans and coordinates preparation of project documentation, such as engineering drawings, production specifications and schedules, and contract modifications, to ensure customer contract requirements are met and compliant with engineering specifications. Reviews contract to determine documentation required for each phase of project, applying knowledge of engineering and manufacturing processes. Analyzes proposed changes of product design to determine effect on overall product, system, and documentation such as drawings, test specifications, manuals, etc. Coordinates modification records for management control. Establishes change orders and prepares for change authorization and documentation by company and subcontractor. Reviews and analyzes released engineering change data and coordinates changes with other departments. Compiles release packages ensuring all documentation is present. Maintains audit trails. Researches and resolves inconsistencies with design, production, material, or program office.
Engineering Design Services	Engineering Design Checking	Examines engineering drawings and related documents for soundness, efficiency, and simplicity in design; completeness, clarity, and dimensional accuracy; correctness of materials and processes; conformity to design/drafting standards, design specifications, and practicability; and economy of fabrication, assembly, and installation.
Engineering Design Services	Engineering Technical Documentation	Responsible for administering and controlling the Engineering Change Notice System. Implements document changes and coordinates internal organization's communications to ensure changes are documented. Responsible for the reporting of updated change information. Maintains controlled documents in compliance to organizational policies, Good Manufacturing Practices (GMPs) and Good Laboratory Practices (GLPs).
Science	No Specialization	Positions in this sub-family are responsible for managing or performing scientific research, development, and testing of new products, manufacturing processes, and raw materials including: •Developing and testing theories on the physical, chemical, and/or biological properties of materials and ingredients under various conditions •Devising research methods, preparing technical specifications, and specifying laboratory test equipment and processes •Making recommendations concerning acquisition and use of new technological equipment and materials
Science	Chemistry	Chemistry is the branch of science focused on performing qualitative and quantitative analyses of the composition, properties, and activity of organic or inorganic compounds and biologics including: •Determining chemical and physical properties during chemical syntheses, fermentation or other chemical processes •Identifying the relationships between molecular structure and physical or biological properties to aid in analysis of compounds and molecules •Conducting research to develop or improve analytical techniques, methodology, procedures •Investigating application of instruments in analysis
Science	Physics	Conducts research into phases of atomic and molecular, nuclear, solid state, thermal, and other physical phenomena. Develops theories and laws based on observed results of experiments and predicts phenomena based on theoretical considerations in areas of application such as acoustics, electricity and magnetism, electronics, heat, light, mechanics, radiation, optics, and lasers.
Science	General Product/Process Research Science	General Product/Process Research Science is focused on scientific research, development, and testing of new products, processes, and raw materials including: •Researching potential new products and processes by developing and testing theories on the physical, chemical, and/or biological properties of materials and ingredients under various conditions •Devising research methods, preparing technical specifications, and specifying laboratory test equipment and processes •Making recommendations concerning acquisition and use of new technological equipment and materials •May participate in intellectual property evaluations and development of patent applications •Coordinating pilot-plant or initial production runs on new products or processes
Science	Discovery Biology (Life Sciences)	Discovery Biology (Life Sciences) includes: •Identifying and validating molecular targets that play a key role in a particular disease process •Studying origin, relationship, development, anatomy, functions, and chemical processes of living organisms •Analyzing materials to determine their toxic or nontoxic properties, binding and efficacy •Isolating or purifying analyses, and identifies hormones, minerals, proteins, and/or cultures of microorganisms to determine their biological properties •Examining and conducting research on chemical aspects of cells and cell division In some organizations, may identify and produce small quantities of new drugs, pharmaceutical compounds and/or nutrients. May develop an assay which employs in-vitro and/or in-vivo biological and immunological systems. May experiment with animals and tissue to determine the effect of new drug compound entities utilizing in-vivo, in-vitro and ex-vivo models on cells, tissues and whole animal systems. Requires an understanding of one or more of the following: molecular biology, biochemistry, microbiology, cell biology, biophysics, virology and/or immunology.
Science	Dosage Formulation Research (Life Sciences)	Dosage Formulation Research (Life Sciences) work includes: •Designing dosage forms for drug products •Developing procedures for the economical mass production of dosage forms in cooperation with the pharmaceutical pilot-plant and production department •Evaluating physical parameters critical to the formula and makes recommendations around product specifications •Requiring knowledge of the theory and techniques of scientific and industrial pharmacy •Requiring a specialized understanding of chemical, biochemical, biological, medical, patent, and commercial factors •Evaluating and developing new technologies, and making recommendations concerning acquisition and application of new technologies In some organizations, may be pharmacists, chemists, engineers or others from similar scientific disciplines. May be responsible for the manufacture of dosage forms used for clinical trials.
Science	Epidemiology Research (Life Sciences)	Epidemiology Research (Life Sciences) work includes: •Conducting epidemiology research of investigational new drugs, observational safety studies of marketed products and general epidemiologic studies •Developing and implementing epidemiology studies within the context of the company's research and development and post market programs, including data collection and management strategy project coordination, research administration and study protocols •Designing, analyzing, and reporting information obtained from epidemiology studies and investigational new drug studies In some organizations, may collaborate with statistical programmers, biostatisticians and other internal functional areas and external vendors.
Science	Microbiology/Bacteriology Research (Life Sciences)	Microbiology/Bacteriology Research (Life Sciences) work includes: •Carrying out studies in the growth, structure, development, and general characteristics of bacteria and other microorganisms •Isolating and producing cultures of microorganisms to identify them and to observe their action upon living tissues and dead organic matter of animals, plants, and other microorganisms •Conducting chemical analysis of substances such as acids, alcohol, and enzymes •Evaluating new substances prior to their initiation into clinical and/or toxicological investigations by verifying activity In some organizations, may experiment with animals and tissue to determine the effect of new drug compound entities utilizing in-vivo, in-vitro and ex-vivo models on cells, tissues and whole animal systems.
Science	Pathology Research (Life Sciences)	Pathology Research (Life Sciences) work includes: •Evaluating data collected on body tissue, fluids, secretions, and other specimens utilizing laboratory procedures •Conducting postmortem phases of toxicology studies •Reporting the results of these investigations as sections of submissions to regulatory agencies •Maintaining constructive interactions and information flow with other members of the new drug project teams •Providing support and possible interpretation using histochemistry, histopathology, morphology, histology, or electron microscopy
Science	Pharmacokinetics/Drug Metabolism Research (Life Sciences)	Pharmacokinetics/Drug Metabolism Research (Life Sciences) work includes: •Designing and conducting absorption, distribution, metabolism and excretion (ADME) research on compounds, drug agents and metabolites in pre-clinical and/or clinical development •Using a physicochemical approach, attempting to compile various data such as absorption and excretion rates and drug agent half-life in order to establish pharmacokinetic profiles of new chemical and/or molecular entities as well as determining the optimum and safe dosage forms for compounds that have been determined to have indications for various disease groups •Developing protocols and/or preparing study documentation and findings to support domestic and international submissions of new drugs In some organizations, may include modeling and simulation. May conduct studies using parametric optimization approach.
Science	Pharmacology/Pharmaceutics Research (Life Sciences)	Pharmacology/Pharmaceutics Research (Life Sciences) work includes: •Studying the effects of drugs and compounds in tissues, cells and sub-cellular preparations derived from animals and/or humans •Experimenting with animals and tissue to determine the effect of new drug compound entities utilizing in-vivo, in-vitro, and ex-vivo models on cells, tissues and whole animal systems •Developing in-vivo and in-vitro models for compound screening and profiling; investigates the mechanism of action for research targets and compounds
Science	Toxicology Research (Life Sciences)	Toxicology Research (Life Sciences) work includes: •Conducting and summarizing toxicology safety studies on new drug substances •Designing toxicology strategies and programs•Studying the effects of chemical substances on animals and conducting toxicology investigations on experimental drugs •Conducting postmortem toxicology investigations on experimental drugs in animals •Developing and improving methods for drug safety evaluation. •Analyzing and preparing reports of findings •Performing advisory functions in dealing with items found to contain toxic material •Completing and/or reviewing toxicology section of submissions to regulatory agencies
Science	Translational Medicine (Life Sciences)	Translational Medicine (Life Sciences) work includes: •Initiating and executing the analysis of non-human translation research to human clinical trials •Coordinating analysis pathways to find links to diseases •Identifying and utilizing appropriate biomarkers to predict drug or biological efficacy in human •Establishing biomarkers to support preclinical and/or clinical studies •Developing, validating and implementing biomarker, pharmacokinetic/pharmacodynamic (PK/PD) and immunogenicity assays to support good practice guidelines (GxP), clinical trials, and clinical development decision-making •Utilizing innovative therapies and showing proof of concept •Providing oversight from research through clinical development, approval and life-cycle management •Supporting regulatory submissions and commercial efforts •Ensuring clinical and patient safety
Science	Discovery Biology (Agriculture)	Identifies and validates molecular targets that play a key role in plant pathology, yield, and nutrition. Analyzes and identifies the biological, chemical, and genetic properties of plants. Studies molecular biology, cell biology, plant genetics, plant physiology, biochemistry and/or microbiology as input to discovery of new plant cultivars or agricultural methods. May conduct research on insect neurochemistry and pheromones for pest control.
Science	Discovery Chemistry (Agriculture & Life Sciences)	Conducts the synthetic drug or agrochemical discovery, and computer modeling efforts in all therapeutic (infectious diseases, inflammatory diseases, cancer, cardiovascular diseases, central nervous system diseases, etc.) or crop protection areas (insecticides, fungicides, herbicides, etc.). Responsible for the design and synthesis of innovative and patentable drug or agrochemical substances that will be nominated for development. Identifies development opportunities for product label expansion. Recommends and explores research directions for new or improved products, technologies, synthetic methods as well as analytical and physical testing techniques.
Science	Lab Research Science (Agriculture)	Plans and designs laboratory research and development experiments and projects. Develops new or improved hybrids by conducting experiments and performing laboratory work within specialized science. Directs and coordinates the laboratory and biotechnology program across one or more labs for a region in one or more disciplines such as pathology, cell biology, and/or molecular biology.
Science	Field Research Science (Agriculture)	Develops new or improved products and hybrids by implementing traditional and/or molecular biology testing and plant breeding techniques. Conducts field biological tests that support various objectives in the research and development plan. Analyzes research data and develops recommendations. Provides input for product and hybrid user directions and label specifications, and obtains official governmental recommendations for the use of these products. Interprets test results and recommends actions to appropriate parties.
Science	Field Production Science: Agronomy (Agriculture)	Serves as the primary field contact and technical support in seed production, crop production, soil control, and soil management. Researches ways to maximize crop production from a given acreage of soil and coordinates pest management programs. Documents field evaluation of seed, chemical, specialty products and fertilizers. Performs experiments to determine and then maximize plant nutrients and soil health. Remains up to date on crop nutrition and protection technology. Supervises fieldwork, plant operations and prepares reports for production/plant management.
Science	Perfume/Flavor Research	Perfume/Flavor Research work is focused on researching and developing new or improved perfumes/flavors including: •Studying consumer requirements, conducting sensory or chemical analysis, and developing prototype formulations •Conducting product shelf-life tests and participating in consumer research •Preparing and supplying final perfume/flavor formulas and specifications for production •Producing test batches for quality control purposes •May participate in intellectual property evaluations and development of patent applications
Science	Sensory Evaluation Research	Sensory Evaluation Research work is focused on researching, testing and evaluating how human senses (sight, smell, touch and hearing) respond to products and ingredients including: •Developing sensory evaluation testing methods and programs and techniques such as mass spectrometry and magnetic resonance imaging •Overseeing the quantitative descriptive analysis panel to support new product development on sensory profile mapping •Interpreting statistical analysis of sensory testing results •Ensuring quality standards are met according to established schedules and costs
Science	Food Science	Performs research and development activities concerned with the chemical, biological, physical nature, and nutritional value of food in order to evaluate and improve the quality of existing food products and related processes and to develop new products and processes. Where assigned to Quality Assurance functions, conducts food technology experimentation including taste-test panel evaluation with test batches for new products or processes. Provides test batches for quality control testing. Collaborates with research chemistry teams in developing new flavoring ingredients. Coordinates pilot-plant or initial production runs on new products or processes. Prepares and supplies formulas and specifications for new products. May provide insight to marketing teams on health and nutritional claims to ensure accuracy and regulatory compliance.
Science	Molecular Biology (Life Sciences)	Applies the techniques of molecular and cellular biology, including analysis of deoxyribonucleic acid (DNA) ribonucleic acid (RNA) and proteins to the discovery of drugs, development of drugs and/or help identify and detect the presence of disease-causing pathogens. Conducts research in such areas as molecular structure and molecular genetics, gene cloning, gene expression, host vector systems and/or cell biology. Analyzes materials to determine their effect on target impact including toxic or non-toxic properties, binding and efficacy. Advances the development of state-of-the-art techniques to isolate, characterize, purify and produce substances and agents in an effort to discover therapeutic and/or diagnostic bio products such as DNA probes, recombinant proteins and monoclonal antibodies or to make such substances available as tools for other research projects. Provides support to high through-put compound screening, and other assay techniques as developed and needed. Supports, develops and initiates automation of different scientific process and programs. May validate system and processes. May utilize techniques such as DNA sequencing, gene splicing, microprotein sequencing and chemical synthesis of DNA fragments, microscopy and protein analysis methods. May experiment with animals and tissue to determine the effect of new drug compound entities utilizing in-vivo, in-vitro, and ex-vivo models on cells, tissues and whole animal system.
Science	Pharmaceutical/Biological Process Development (Life Sciences)	Develops new and improved processes for the economical, efficient, and safe chemical/biological manufacture of experimental and bulk active-drug/biological materials; preparing large quantities of experimental drug/biological materials for extended analytical, pharmaceutical, biological, and clinical investigations; reviewing and resolving issues involving the physical properties of a bulk product to ensure acceptability as required by formulation specifications. Makes recommendations concerning acquisition and use of new technological equipment and materials.
Science	Veterinarian (Life Sciences)	Responsible for veterinary medical care for all species including: clinical medicine and diagnosis, disease outbreaks, and animal surgery. Plans and conducts experiments with animals. Develops animal models. Develops, implements and controls procedures related to acquisition, maintenance, quarantine and disposition of all research animals. Provides technical support, and acts as liaison on animal health matters. Continually improves the welfare of animals and participates in animal welfare regulatory compliance to include work with government/regulatory animal care committees. Participates in the design of new facilities and improvement of facilities.
Science	Veterinary Research (Animal Health)	Responsible for research and development of Animal Health products including pharmaceuticals, biologics, feed additives, animal pesticides, etc. Develops, plans, and conducts experiments to research more effective ways of diagnosing, treating and preventing animal diseases. Analyzes and prepares reports of findings using veterinary concepts. May assist with preparing technical manuals and completing/reviewing submissions to regulatory agencies.
Science	Assay Development (Life Sciences)	Develops, designs and performs in-vitro and in-vivo biological and/or immunological systems. Develops facile screens to detect agents with pharmacologic activities relevant to targets of interest to R&D programs and feasibility studies. Advances the development of technology and designs experiments to confirm hypotheses regarding mechanism of action or toxicity of drugs, and to identify potential biomarkers of exposure, efficacy, toxicity or disease. Establishes methods necessary to determine specific biological activity of the proteins, small molecules, and other reagents. Advances the application of bioassays to high-throughput screening effort. Creates and interprets scientific results to progress studies for preclinical development. May create profiles for specific pharmacological and/or toxic effects of compounds.
Science	Biologic Product Formulation (Life Sciences)	Develops formulations that ensure the stability of biological molecules and/or vaccines. Studies the physical chemistry of proteins, as well as the chemical stability in relation to excipients. Develops drug dosage forms. Keeps abreast of analytical methodology, such as size exclusion, ion exchange chromatography in support of formulation development, as well as physical chemistry measurement techniques, such as microcalorimetry, ultra-centrifugation, and fluorescent spectrophotometry. Develops mechanism for delivery of parenteral/biological products. Partners with clinical pharmacology and pharmacokinetics/pharmacodynamics team to ensure drug product performance meets clinical needs.
Science	Biological Process: Fermentation/Cell Culture (Life Sciences)	Responsible for microbial, mammalian, and other host fermentation development projects in support of basic research discovery and/or product development programs. Evaluates in collaborative fashion the best overall strategy for optimal fermentation design, operation, and scale up jointly with molecular biology development and product isolation groups. Schedules and oversees fermentation experiments, and ensures proper documentation and compliance with current Good Manufacturing Practice (GMP) guidelines and federal, state, and local regulations. Documents and may transfer process technology to engineering and manufacturing groups for construction and start-up of ultimate large-scale facilities. May ensure compliance with GMP guidelines and federal, state, and local regulations.
Science	Biological Process: Purification/Recovery (Life Sciences)	Responsible for the isolation, purification, and characterization of proteins from recombinant and natural sources. Evaluates in a collaborative fashion the best overall strategy for optimal isolation and purification experimental design. Develops and scales up isolation and purification processes for bio products with careful consideration of platform and novel technologies to enhance efficacy of process development. Types of bio products include protein, nucleic acids, purified viruses and other biomolecules as products and/or research tools to good laboratory practices (GLP) and/or good manufacturing practices (GMP) standards. Evaluates other technologies and maintains contacts with scientific community and academic institutions to keep abreast of scientific developments. Documents and may transfer process technology to engineering and manufacturing groups for construction and start-up of ultimate large-scale facilities.
Science	Imaging Biomarkers (Life Sciences)	Responsible for clinical imaging efforts directed towards identifying functional measures such as permeability, angiogenesis, new vessel or plaque formation which can significantly shorten the biomarker response process. Designs and conducts non-invasive imaging scans such as positron emission tomography (PET), functional magnetic resonance imaging (FMRI) in drug discovery and development. Reviews in-vivo biochemistry and physiology information used as biomarkers in experimental animals and in patients in clinical trials.
Science	Modeling and Simulation (PK/PD) (Life Sciences)	Evaluates and understands pharmacokinetic/pharmacodynamic (PK/PD) characteristics absorption, distribution, metabolism and excretion (ADME) research on compounds, and associated variability of drugs in non-clinical and clinical development, using empiric, mechanistic and population modeling approaches. Embraces model-based drug development (MBDD) - a mathematical and statistical approach that constructs, validates, and utilizes disease, placebo, exposure-response, and pharmacometric models to evaluate risk and facilitate drug development, in close collaboration with R&D partners. Applies PK/PD techniques/aspects during all stages of drug development including molecule selection, non-clinical dose and regimen selection, first-in-human studies, Phase II dose/regimen selection and strategic and tactical decision-making for the large Phase III clinical studies. Focuses on the evaluation and implementation of innovative trial designs to enhance the efficiency and provide better informed decision making.
Science	Microbiology: Alcoholic Beverages	Provides technical microbiological support to the winemaking, bottling, and cellar teams. Conducts analysis on other microbiological matters and wastewater management. Participates in quality management efforts concerning microbiological aspects of processes such as cellaring and bottling, yeast and bacteria propagation, fermentation and packaging. Keeps records and analyses of microbiological testing, and implements corrective measures through partnership with the relevant teams. Ensures testing facilities are equipped to meet requirements. Coordinates trials and projects, reports the results. Advises on hygiene and sanitation matters, including creating documentation, training, and processes. Responsible for laboratory inventory control and routine sample testing.
Science	Science R&D Analytics: Bioinformatics (Life Sciences)	Science R&D Analytics: Bioinformatics (Life Sciences) work includes: •Developing and employing computational tools to analyze biological data •Analyzing and interpreting data, such as gene or protein expression patterns, nucleotide and protein sequence, structure, functions, pathways and genetic interactions •Supporting the identification of new drug targets and biomarkers as well as the validation of existing drug targets •Utilizing existing algorithms, techniques, and statistical methodologies but also developing novel ones •Developing cutting edge techniques such as gene or protein expression profiling analysis methods and implementing them successfully within project teams •Supporting the design of new experiments
Science	Science R&D Analytics: Biostatisticians (Life Sciences)	Science R&D Analytics: Biostatisticians (Life Sciences) work includes: •Designing, planning and executing biostatistical components of plans for research and development projects that establish the conditions essential for determining safety, efficacy, and marketability of pharmaceutical and/or biological products •Using sound statistical methodology to conduct studies relating to the life processes of plants, animals, and humans •In development-phase projects, preparing the statistical component of protocols which meet project objectives, health authority guidelines, and clinical trial methodology standards •Developing and/or applying statistical theories, methods, and software •Organizing and interpreting data into tabular forms amenable to principles of statistical inference and is responsible for the statistical component of reports describing studies, outcomes and methods used •Providing specifications and directions to the clinicians/statistical programmers •Supporting the regulatory review and approval of the experimental therapies In some organizations, may partner in program design and in establishing standards for clinical conduct, and the collection, management and/or reporting of data.
Science	Science R&D Analytics: Bioinformatics (Agriculture)	Develops and employs computational tools to analyze biological data. Analyzes and interprets data, such as gene or protein expression patterns, nucleotide and protein sequence, structure, functions, pathways and genetic interactions. These activities support the identification of new crop protection targets and biomarkers as well as the validation of existing crop protection targets. Utilizes existing algorithms, techniques, and statistical methodologies but also responsible for developing novel ones. Emphasis is on developing cutting edge techniques such as gene or protein expression profiling analysis methods and implementing them successfully within project teams. Helps in the design of new experiments.
Science	Computational Chemistry Drug Discovery (Life Sciences)	Develops and employs computational tools to analyze chemical data. Models and analyzes the two or three-dimensional structures of small molecules and proteins and structure activity relationships. Predicts and analyzes physicochemical properties of new compounds. Explores the molecular diversity of a compound. Supports the identification of new drug candidates and the optimization of chemical leads. Utilizes existing and develops new algorithms, techniques, and statistical methodologies. Proposes synthesis of compounds that show improved potency, selectivity, absorption, distribution, metabolism, excretion (ADME) and toxicity profiles. May leverage three-dimensional information to design protein constructs with improved affinity, reduced immunogenicity and better pharmacokinetic properties. Understands molecular docking and dynamics.
Science	Environmental Science (Construction, Energy & Mining)	Research the environmental effects of the organization's activities to develop methods of controlling or minimizing factors contributing to environmental damage and/or improve the effectiveness of restorative activities. Identify, plan and implement environmental research to quantify and report on factors affecting the natural environment which arise from the organization's activities. Analyses may include the sources and effects of pollutants or the ecological impact of land uses and potential restoration activities. Develop and test models of the environment using knowledge of ecology, mathematics, statistics and physical sciences. Assess and report on pollution problems, participate in the establishment of standards and approaches for the control of pollution. May prepare environmental impact studies in conjunction with development planners.
Science	Geology	Responsibilities include undertaking technical and scientific analysis of rock, soil, groundwater and other conditions to determine the likely impact that major construction developments will have on sites; collecting, analyzing and interpreting site information (such as radar images, aerial photographs, reports and geological maps); planning, organizing and undertaking field work/site investigations by creating boreholes and trial pits; preparing reports; advising on proposed use, subsidence and construction materials; assessing and minimizing the risks of man-made and natural hazards in the environment; managing and liaising with construction engineers, consultants, contractors and geotechnical engineers.
Science	Hydrogeology	Responsible for analysis and testing of underground water. Researches the distribution, circulation, and physical properties of underground water. Monitors water levels and pollution content. Generates reports based on their research.
Science	Exploration Geology (Oil & Gas, Mining)	Responsible for natural resources exploration projects within a specific area or within the boundaries of a specific identified project. Investigates the structure and evolution of the earth and its natural resources. Identifies and assesses the location, quantity and quality of mineral deposits in the earth. Plans programs for exploration of sites for oil, gas, water, minerals, etc. Surveys and maps geologically promising sites. Collects and records samples and data from test sites. Ascertains extraction risks and advises managerial, technical and engineering staff on the development of reserves.
Science	Mine Site Geology (Mining)	Responsible for the calculation of ore reserves, definition of geological structures, development and execution of mine exploration programs and the evaluation of exploration results.
Science	Mineral Resource Compliance Geology (Mining)	Works with both mine site and field exploration project staff to ensure compliance with internal and government standards; ensures effective transfer and validation of drilling, assay and geological data needed to support modeling; assists in ensuring the integrity of resource databases; assists in creating or updating 3D geological objects; undertakes appropriate data analyses to support grade estimation; assists in developing and updating resource models; ensures all resource modeling work is properly documented (internal company reports) and displayed (appropriate scale sections and plans); ensures resource model data, such as block model values and 3D digital items, are formatted and stored in a form that will allow seamless transfer between different commercial mine planning software; provides support and training for mine geology staff on maintaining and updating short term resource models (i.e., grade control models); assists other staff in the timely and accurate estimation and reporting of year end mineral resources of the company’s mines and projects.
Science	Geophysics (Construction, Oil & Gas)	Responsibilities include planning, acquiring, processing, and interpreting seismic and other geophysical data. These include both surface and borehole data, such as checkshot surveys, Vertical Seismic Profiles (VSPs), surface seismic and crosswell seismic data, and single-well imaging.
Science	Exploration Geophysics (Oil & Gas, Mining)	Responsible for the acquisition, assembly and interpretation of geologic and geophysical data for the exploration of oil & gas or mining products. Recommends, designs, plans and executes both reconnaissance and detailed property geophysical exploration programs; evaluates and recommends new techniques in geophysical exploration; technical evaluation and reporting on property and proposal submittals.
Science	Petrophysics (Oil & Gas)	Performs interpretation of petrophysical data for resource estimates. Collaborates with other teams to plan and execute data gathering during drilling campaigns. Analyzes petroleum reservoir rock fluid content using data collected during drilling and provides high quality analyses during drilling. Determines hydrocarbon volume and flow that can be used to optimize reservoir productivity. Models petrophysical data.
Science	Meteorology	Forecasts immediate and long-range change in weather. Researches, analyzes, and interprets meteorological data gathered by surface and upper-air stations, satellites, and radar including barometric pressure, temperature, humidity, wind velocity, and areas of precipitation to make forecasts. Conducts studies into severe weather phenomena and solar heating; investigates meteorological aspects of radio propagation, aurora, air glow, and cosmic rays; advises pilots and other flight personnel regarding meteorological data such as winds aloft, ceilings, visibility, icing conditions, thunderstorms, and cloud formations and movement. Studies and interprets synoptic reports, maps, photographs, and prognostic charts to analyze output from solar or wind assessment tools.
Science	Wind Resource Assessment (Utilities)	Responsible for wind resource evaluation, optimization and yield calculation. Provide guidance to layout and siting.
Science Technical Research	No Specialization	Positions in this sub-family are responsible for managing or performing work associated with research technical professionals/technologists. Activities include capturing, storing, analyzing, and managing geospatial data; conducting ocular inspections of sites; conducting research & development of laboratory experiments/field projects; and performing field trial operations.
Science Research & Quality Laboratory Services	No Specialization	Positions in this sub-family are responsible for managing or performing work in some/all of the following areas: •Assisting scientists and engineers in a laboratory environment (e.g., performing quantitative and qualitative chemical or biological analyses; collecting product samples and conducting quality tests, planning and setting up controlled research experiments and trials, recording observations, etc.) •Supporting the operation of the laboratory environment (e.g., set up, configuration, installation, and maintenance of laboratory equipment, etc.) •Laboratory operations (e.g., day-to-day coordination of laboratory projects, oversight of technical support para-professionals, etc.) •Caring for animals used in laboratory research and development studies
Engineering Technologists & Technicians	No Specialization	Positions in this sub-family are responsible for performing work associated with engineering technologists and technicians. This sub-family captures various types of technologists and technicians, regardless of their area of specialization. Technologists and technicians who work in an Engineering discipline, or a related Engineering trade, but that do not possess the formal educational and experience requirements of a certified Engineer should be matched to this sub-family.
Engineering Technologists & Technicians	Project Engineering Technologist/Technician	Provides technical support for project engineering activities. Supports preparation of design, project controls and specifications, schedules, production, transportation, installation, testing and/or commissioning of equipment. Reviews and verifies progress for invoicing or payment as appropriate.
Engineering Technologists & Technicians	Project Planning/Scheduling Technician	Responsible for the implementation of project management plans through the provision of project scheduling, monitoring, reporting and forecasting. Enters job plans into scheduling software, produces diagrams and summary bar charts. Updates schedules as required to reflect progress and plan changes.
Engineering Technologists & Technicians	Power Systems Planning and Design Technologist/Technician (Utilities)	Acts as primary contact for customer calls and project submissions to capture customer requirements related to mains and service piping, system work, residential, commercial and multimetering projects. Coordinates projects, creates work orders, liaises with other departments regarding materials, etc.
Engineering Technologists & Technicians	General Engineering Technologists & Technicians	General Engineering Technologists & Technicians support engineers in the design, modification, and improvement of products/processes. Activities include but are not limited to, identifying and recommending improvements/preventive actions, inspecting, testing, maintaining, repairing, and installing equipment and systems. Monitors processes, estimates costs, makes or verifies calculations, analyzes and interprets data. Tests new and modified products, processes, and/or systems.
Engineering Technologists & Technicians	Manufacturing Production Technician	Manufacturing Production Technician work focuses on implementing, modifying, and monitoring the quality, safety, and efficiency of discrete production processes (i.e., production of unit based items assembled from component parts) including: •Assisting engineers with developing and implementing new/modified production processes, tools, and equipment •Identifying/documenting operational control standards and testing equipment to assess conformance with engineering specifications •Setting up test apparatus and conducting tests of raw materials, parts, components, finished items, and packaging •Troubleshooting and resolving technical production line problems to minimize finished item rejection levels •Monitoring gauges, dials, and other indicators of production equipment/machinery performance
Engineering Technologists & Technicians	Robotics Technician	Responsible for programming, installing, maintaining, and servicing robotics and peripheral equipment. Assists engineers with implementing new/modified robotic mechanism components and systems. Troubleshoots and repairs robotic drive units and software. Performs preventive maintenance of equipment to maximize efficiency.
Engineering Technologists & Technicians	Manufacturing Instrumentation/Calibration Technician	Manufacturing Instrumentation/Calibration Technician work focuses on installing, calibrating, testing, and repairing instruments and technologies that monitor the environmental conditions within a manufacturing facility including: •Inspecting and testing the operation of instruments/devices (e.g., oscilloscopes, calipers, pressure gauges, and temperature controllers) to diagnose faults •Installing and maintaining control and measurement instruments on plant equipment •Testing and measuring heat, light, voltage, amperage, weight, vacuum, magnetic resistance, or various content measurements to ensure conformance with quality standards and controls •May also work with Engineers to design and build custom instrument and control devices where required
Engineering Technologists & Technicians	Chemical Process Technologist/Technician	Chemical Process Technologist/Technician work focuses on implementing, modifying, and monitoring the quality, safety, and efficiency of chemical process operations (i.e., processes that alter the chemical properties of materials) including: •Assisting engineers with developing and implementing new/modified chemical processes, tools, and equipment that alter the chemical properties of materials •Identifying/documenting operational control standards and testing equipment to assess conformance with engineering specifications •Conducting quality/safety tests on raw materials, finished goods, and packaging (e.g., testing for purity, proper proportions of ingredients, strength, durability, etc.) •Diagnosing and resolving underlying process, equipment, and material problems that result in nonconformance to standards
Engineering Technologists & Technicians	Biochemical Manufacturing Technician (Life Sciences)	Biochemical Manufacturing Technician (Life Sciences) work includes: •Media preparation, fermentation, cell culture, buffer preparation, purification and aseptic operations •Preparing media and buffer solutions; cleaning and preparation of autoclaves, glassware and components •Cleaning, sterilizing, batching, and monitoring of tanks and fermenters •Operating filtration, fill-finish, and liquid chromatography equipment •Operating computers for process control and data entry •Following standard operating procedures •Manufacturing tickets •Forming good manufacturing practices and safety guidelines •Recognizing and reporting abnormal events or circumstances
Engineering Technologists & Technicians	Field Production Engineering Technologist/Technician (Oil & Gas)	Responsible for assisting and providing technical assistance on oil and gas production related issues. Implements production operational standards and coordinates production data acquisition to support the generation of production graphs and analysis of production trends. May perform onsite monitoring and testing, and make changes or adjustments to equipment. Only applies to Upstream Operations.
Engineering Technologists & Technicians	Well Asset Technologist/Technician (Oil & Gas)	Supports well asset management by gathering and analyzing well operations data, including operating and non-operating wells (onshore and offshore), and field-based facilities and pipelines. Manages the technical and regulatory reporting requirements throughout the assets’ lifecycle.
Engineering Technologists & Technicians	Mechanical Equipment Technologist/Technician	Mechanical Equipment Technologist/Technician work focuses on devising, fabricating, installing, calibrating, testing, and repairing mechanical equipment and systems involving the movement of physical components including: •Assisting mechanical engineers with developing technical solutions related to the operation and performance of mechanical devices and systems •Installing, calibrating, repairing, and upgrading components of mechanical devices and systems •Devising, fabricating, and assembling new or modified mechanical components for machinery and equipment •Conducting quality assurance/control tests and procedures
Engineering Technologists & Technicians	Electronic Equipment Technician	Electronic Equipment Technician work focuses on installing, calibrating, and testing electronic equipment and systems including: •Assisting electrical engineers with developing technical solutions related to the operation and performance of electronic devices and systems •Installing, calibrating, repairing, and upgrading components of electronic devices and systems, control equipment/circuitry, electrical panes, and facility electrical infrastructure •Inspecting and maintaining equipment using tools such as voltmeters and PC-based diagnostic software •May use computer-aided-design software (CAD/CAM/CAE) to model proposed electrical systems to assess safety and reliability
Engineering Technologists & Technicians	Electro-Mechanical Technologist/Technician	Responsible for the design, development, implementation, operation, and maintenance of electro-mechanical systems. Troubleshoots, tests, and assembles electro-mechanical assemblies. Assists in reworking, repairing, and modifying non-conforming equipment.
Engineering Technologists & Technicians	Electrical Engineering Technologist/Technician	Responsible for supporting the development, design, and testing of electrical components, equipment, systems, and network that includes facilities, components, products, and systems for commercial, industrial, and domestic purposes.
Engineering Technologists & Technicians	Electrical Instrumentation & Control Technologist/Technician	Responsible for supporting the design, development, implementation, operation, and maintenance of instrument/electrical systems. Focus is on mathematical modelling of systems of a diverse nature, analyzing their dynamic behavior, and using control theory to create a controller that will cause the systems to behave in a desired manner. May specialize in the design, configuration, and automation of systems.
Engineering Technologists & Technicians	SCADA Technologist/Technician	Tests, installs and maintains Supervisory Control and Data Acquisition (SCADA) systems including input/output signal hardware, controllers, HMI, networks, communication, database and software.
Engineering Technologists & Technicians	Completions Technologist/Technician (Oil & Gas)	Responsible for supporting the design and assembly monitoring of downhole tubulars and equipment required to enable safe and efficient production from an oil or gas well. Assists with devising methods to improve oil and gas well production. Provides ongoing technical support and assistance with the development of completion practices that will fully utilize available new technology.
Engineering Technologists & Technicians	Gas Measurement Technologist/Technician (Oil & Gas)	Provides technical support related to measurement equipment such as orifice plates and meter runs, runs gas gravity tests, and maintains and services motor valves. Calibrates and sets measurement equipment such as orifice plates and meter runs, runs gas gravity tests, and maintains and services motor valves.
Engineering Technologists & Technicians	Gas Operations Technologist/Technician (Oil & Gas)	Provides technical support to natural gas systems operations including cost estimates for projects, installation or modification of gas delivery systems, and technical standards preparation, and gas system operations studies and evaluations. Involved in calibrating, testing, and repairing of natural gas systems.
Engineering Technologists & Technicians	Field Metering Technologist/Technician (Oil & Gas, Utilities & Power)	Knowledge of field measurement equipment and procedures. Performs activities such as maintaining and repairing of all pipeline metering equipment, designing meter proving schedules, working with field operations staff to ensure accuracy of measurement data, proving meters, calculating proving reports and ensuring completion of supporting documentation, and resolving measurement discrepancies and product volume balance issues.
Engineering Technologists & Technicians	Power Systems Technologist/Technician (Utilities & Power)	Responsible for testing, maintenance and repair of power distribution equipment. Requires knowledge of medium voltage systems and safety procedures.
Engineering Technologists & Technicians	Laser Technician	Performs a variety of duties in the electronic, mechanical, electro-mechanical, or optical areas as related to laser systems. Establishes test setups, conducts testing and reports data in prescribed formats. Performs inspection, cleaning, bonding, and troubleshooting of laser optical components. Assembles, aligns, troubleshoots, adjusts, tests, and maintains laser components, sub-assemblies, systems and associated support equipment. Performs electronic fault analysis and repair as related to laser sub-system, system and drive electronics. Follows appropriate laser safety and laser cleanliness procedures / practices.
Engineering Technologists & Technicians	Optical Technician (High Tech)	Performs a variety of duties associated with fabrication of optical components such as profiling, cutting, milling, grinding, beveling, blocking, polishing, edging, cleaning and testing using appropriate machines and equipment. Tests and inspects optical components using a variety of metrology and inspection tools. Interprets blueprints and technical drawings and modifies equipment to perform fabrication and testing.
Engineering Technologists & Technicians	Quality Technician	Checks, tests, and inspects raw materials, goods in process, and finished goods. Compares the physical characteristics of components, materials, equipment, and products to technical specifications to identify defects. Conducts tests (for example on electrical function, reliability, packaging quality); records results and prepares technical reports.
Engineering Technologists & Technicians	Quality Assurance Technologist/Technician	Participates in the design and performs quality assurance tests and creates certificates of analysis. Implements quality standards, ensures and executes compliance on every stage of the process. Develops and implements quality assurance strategies and regulations. Assesses potential risks, ensures compliance and gives recommendations. Takes responsibility for all quality control aspects of the process (laboratory studies, research, testing, operations, raw materials, production, finished product or services). Facilitates audits and regulatory inspections. Liaises with external vendors, contractors or suppliers to ensure their products or services meet the organization's quality standards. May coordinate quality trainings. May work in a site or field environment.
Engineering Technologists & Technicians	Pipeline Leak Detection Technologist/Technician (Oil & Gas)	Develops and implements leak detection systems changes for projects and continuous improvement. Ensures compliance with regulatory standards pertaining to leak detection system on pipeline systems. Performs activities such as reviewing, investigating and resolving leak detection alarms and product balances, auditing of leak detection systems to ensure accuracy.
Engineering Technologists & Technicians	Corrosion/Integrity Technologist/Technician (Oil & Gas)	Specializes in pipeline and equipment corrosion. Maintains pipeline integrity by carrying out cathodic protection programs. May be responsible for maintenance and repair of cathodic protection systems, pigging operations, coordination of pipeline service and in-line inspection, and ensuring documentation and records are maintained.
Engineering Technologists & Technicians	Field Inspection Technician ( Energy & Mining)	Responsible for inspecting, taking measurements, levelling and surveying of various structural components, including inspection and testing of in-progress and completed systems and installations. Completes all organized examination or formal evaluation exercises. Ensures compliance with relevant regulations, laws and standards.
Engineering Technologists & Technicians	Product Measurement/Quality Control Technologist/Technician (Oil & Gas/Oilfield Services)	Ensures compliance with regulatory standards pertaining to all measuring devices and product quality assurance of pipeline systems. Develops and implements quality control initiatives. Performs activities such as reviewing, investigating and resolving measurement discrepancies and product balances, auditing of measurement equipment to ensure accuracy and coordinating equipment calibration if necessary.
Engineering Technologists & Technicians	Reliability/Failure Analysis Technician	Responsible for assisting and supporting engineers in the failure analysis process to assess the likelihood that a product/process performs its required functions under stated conditions over the intended lifecycle. Analyzes and tests products; utilizes test equipment to support failure investigations. Supports the analysis of all reliability test failures by collecting and analyzing data to determine the cause of a product failure (pre- and post-sales) and how to prevent it from reoccurring.
Engineering Technologists & Technicians	Environmental Engineering Technician	Responsible for the day-to-day collection of field samples and data, and implementation of specific regulatory, permit or other requirements. Maintains and updates Environmental Health & Safety (EHS) standards and records. Prepares presentation materials for safety orientation and induction courses.
Engineering Technologists & Technicians	Employee/Labor Health & Safety Technician	Employee/Labor Health & Safety Technician work focuses on implementing engineering solutions to mitigate hazardous workplace conditions including: •Implementing and monitoring employee/labor health & safety programs in accordance with organization, regulatory, and labor union requirements/agreements •Taking preliminary samples and measurements of hazardous forces and toxic substances •Removing hazards and/or protecting employees through training, revising work procedures, or requiring use of protective clothing/personal protective equipment •Taking measures to ensure that workplace conditions comply with applicable government regulations and labor union agreements and all required records are prepared and maintained
Engineering Technologists & Technicians	Field Service Technician	Field Service Technician work focuses on installing, configuring, calibrating, and repairing technical products and systems at customer field locations including: •Performing a variety of maintenance and technical support on installed products and equipment •Troubleshooting, diagnosing, and resolving malfunctions •Determining when products should be upgraded or replaced •May provide onsite training for customer support personnel
Engineering Technologists & Technicians	Field Service Technician - Oilfield Services ( Oil & Gas)	Provides onsite services, including technical analysis and specific recommendations, related to associated product lines. Installs, tests, and repairs systems and equipment; completes preventive maintenance and diagnoses malfunctions. May participate in trial runs of equipment and system installations. Provides support for external clients for the following product line(s): fluids, drill bits, drilling, directional drilling, pumping & completions, subsea & surface systems, chemicals, wireline, compression services & equipment, drilling and production systems, and others.
Engineering Technologists & Technicians	Field Technologist/Technician (Oil & Gas)	Provides technical support field engineering activities such as system installations, systems startups, commissioning, in-house repairs, system checks, production, transportation, and installation, testing and/or commissioning of equipment.
Engineering Technologists & Technicians	Technical Support Engineering Technician (High Tech)	Provides support for technical support engineering activities. Assists technical support engineers in replicating issues found by field engineers. Tests solutions designed by technical support engineers for completeness and reliability. Helps to prepare changes to documentation or technical product updates once a solution has been found. May assist in distribution of technical product updates to field engineers.
Engineering Technologists & Technicians	Facilities Engineering Technologist/Technician	Responsible for supporting the design, planning, construction, and maintenance of equipment, machinery, buildings, and other facilities. Plans, budgets, and schedules facility modifications, including estimates on equipment, labor, materials, and other related costs. Oversees the coordination of building space allocation and layout, communication services and facilities expansion. May have responsibility for establishing and overseeing health and safety standards.
Engineering Technologists & Technicians	Plant/Facilities Infrastructure Technician	Plant/Facilities Infrastructure Technician work focuses on installing, maintaining, and repairing electrical and mechanical infrastructure in facilities including: •Installing, calibrating, repairing, and upgrading engines and equipment which supply electricity, steam, heat, refrigeration, air conditioning, compressed air, ventilation, etc. •Interpreting architectural blueprints and infrastructure schematics to perform preventative maintenance, testing, diagnosing, and repairs •Coordinating outside contractors and vendors providing services for building/facility equipment, machinery, or operational systems (e.g., lift systems, air-conditioning/heating, plumbing, and fire safety systems, etc.) •Inspecting and maintaining safety equipment
Engineering Technologists & Technicians	Compression & Controls Technologist/Technician	Responsible for performing duties associated with transmission compressor stations and control, SCADA, and electronic measurement facilities including installation, programming, activation, trouble shooting, operation and maintenance of mechanical, pneumatic, hydraulic, electrical, electronic, control and computer equipment. Maintains preventative maintenance schedules.
Engineering Technologists & Technicians	Plant Technologist/Technician	Responsible for carrying out engineering assignments related to process control, process optimization, environment or quality assurance, requiring a wide range of technical skills and specialized knowledge.
Engineering Technologists & Technicians	Pipeline/Piping Engineering Technologist/Technician (Oil & Gas)	Responsible for the planning, design, construction, integrity, maintenance and operations of pipelines and associated facilities, both onshore and offshore, such as pumping stations, compressor stations, storage terminals, manifolds, and control systems. Duties include maintenance, repairs and troubleshooting.
Engineering Technologists & Technicians	Civil Engineering Technologist/Technician	Specializes in civil engineering or one of its sub-disciplines, including environmental engineering (treatment of biological and chemical waste), geotechnical engineering (designing tailings, dams, waste dumps, pit slopes and other large earth structures in the mines), hydraulic engineering (designing and planning hydraulic engineering construction projects and/or hydraulic equipment) and structural engineering (ensuring that loading and structural standards associated with plant and equipment, drilling equipment, and vessels are maintained).
Engineering Technologists & Technicians	Structural Engineering Technologist/Technician	Responsible for ensuring that loading and structural standards associated with plant and equipment, drilling equipment, and vessels are maintained.
Engineering Technologists & Technicians	Geological Technologist/Technician (Energy & Mining)	Responsibilities include assisting with gathering and testing of geological samples from the earth; collecting materials, cataloging findings, setting up experiments and completing research. Extracts and interprets geological information from aerial photographs, satellite images, contour maps, and cross sections. Performs testing and analysis on rock, minerals and soil samples. Determines the content and characteristics of the samples collected from the soil rock and minerals. Assists in hydrographic, geochemical and geological surveys.
Engineering Technologists & Technicians	Geophysical Technologist/Technician (Oil & Gas)	Processes and interprets geophysical data acquired using gravitational, magnetic, electromagnetic, seismic, and other remote sensing methods. Operates and maintains geophysical survey and well-logging instruments and equipment. Conducts geophysical surveys for locating environmental problems, e.g., contaminant plumes and buried hazardous waste mapping.
Engineering Technologists & Technicians	Geotechnical Engineering Technologist/Technician (Oil & Gas, Mining)	Photographs, organizes and delivers the core samples to the assay lab. Assists the assayers with processing the core samples.
Engineering Technologists & Technicians	Geomatics Technologist/Technician (Oil & Gas)	Responsible for the collection, processing, analysis and interpretation of spatial data for positioning, navigation and mapping. Duties may include land surveying, executing mapping projects and implementation/development of Geographic Information Systems (GIS).
Engineering Technologists & Technicians	Network Field Installation & Integration Technologist (Telecommunications)	Installs and/or maintains switch/cell/network equipment at the customer site or at organization location. Interprets service orders, circuit diagrams, and electrical schematics. Installs, rearranges, and removes equipment and associated wiring, verifies work-order information, and verifies receipt of all necessary equipment and information. Locates and repairs equipment problems associated with trouble reports. Tests and adjusts equipment as necessary.
Engineering Technologists & Technicians	Telecommunications/Splicing Technologist/Technician (Telecommunications)	Installs, maintains, and repairs telecommunications cables and electronics.
Engineering Technologists & Technicians	Drilling Engineering Technologist/Technician (Oil & Gas)	Provides technical support for planning and designing oil and gas wells. Obtains and maintains subsurface information related to drilling activity. Supports development of drilling programs (bit, mud, etc.) for turnkey and footage jobs. Monitors drilling activity.
Engineering Technologists & Technicians	Reservoir/Exploitation Engineering Technologist/Technician (Oil & Gas)	Supports the exploitation of oil/gas fields and reserves. Responsibilities include compiling data from a variety of sources to assist with technical analysis and simulation of reservoir performance, assisting with reserve evaluation, and well performance evaluations and profitability analysis.
Engineering Technologists & Technicians	Mine Technologist/Technician (Mining)	Responsible for carrying out assignments in engineering, environment or geology requiring a wide range of technical skills and specialized knowledge.
Engineering Program Management	Head of Engineering Program Management (High Tech)	Responsible for strategies for all phases of program management from inception through completion. Establishes systems for the cost, schedule and technical performance of company programs or subsystems of major programs. Negotiates contract and contract changes, obligating the company; directs proposals, business plans, proposal work statements and specifications; and develops operating budgets and financial terms/conditions of contract. Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance. Develops new business or expands the product line with the customer.
Finance & Accounting Leadership	Head of Finance & Accounting (CFO)	Head of Finance & Accounting (CFO) is accountable for all processes and teams associated with: •General Finance •Corporate Finance (Financial Planning/Analysis & Treasury) •Financial Control, Reporting & Accounting •Tax
Finance Generalists	No Specialization	Positions in this sub-family are responsible for managing or performing work across multiple areas of finance, including financial planning & analysis, financial control, accounting, tax, treasury, accounts payable/receivable, and credit & collections. Activities include financial transaction/data entry, financial data verification, financial records maintenance, and compiling/maintaining ad-hoc financial information.
Financial Control	No Specialization	Positions in this sub-family are responsible for managing and maintaining control of the organization's financial operations, resources, and assets. Provides data/reports summarizing the company's financial position to aid in management decision making, and may make recommendations to senior management. Includes general Financial Control and positions responsible for Financial Control at a plant/property, or group of properties, in addition to cash control within offices.
Management Accounting	No Specialization	Positions in this sub-family are responsible for analyzing financial information and producing management reports for internal and external reporting and decision-making purposes. Information analyzed includes inventory, costs, revenue, expenditure, cash flow, profitability, operating performance, and budgets.
Accounting	No Specialization	Positions in this sub-family are responsible for managing or performing work in general financial accounting activities of the organization, including: •Financial transaction recording standards •Control/reconciliation of accounts and records •Cost accounting/budgeting •Accounting reports/schedules for internal audiences (management reporting) and for external audiences (compliance reporting) •May include administrative/transactional accounting support work, such as ledger maintenance and data entry
Tax	No Specialization	Positions in this sub-family are responsible for the organization's taxation affairs and for optimizing the organization's taxation situation. Manages or performs work in some/all of the following areas: •Calculation of tax liabilities, tax form preparation, and external filing/reporting •Research, analysis, and interpretation for purposes of tax compliance, planning, and optimization •Tax-specific transaction recording and record maintenance •Consultation with external consultants and agencies on tax matters
Treasury	No Specialization	Positions in this sub-family are responsible for cash administration activities to minimize the organization's exposure to credit, interest, and foreign exchange risk. Manages or performs work in some/all of the following areas: •Cash flow monitoring and reporting •Hedging for interest rate, currency and commodity risk, determining counter-party risk, etc. •Corporate finance structure and funding (e.g., funding sources and instruments, capital structure, dividend program, investment appraisal, portfolio management, etc.) •Stakeholder relations related to external funding
Accounts Payable/Receivable	No Specialization	Positions in this sub-family are responsible for the organization's creditor and debtor accounts. Manages or performs work in some/all of the following areas: •Accounts Payable invoice verification, payment authorization and processing •Reconciliation of accounts payable ledgers to identify improper charges, validate transactions, and ensure accurate and timely payment of amounts due •Accounts Receivable invoice generation and verification of customer credit approval •Accounts Receivable payment processing and application to customer balances •Receivable age analysis and reporting
Credit & Collections	No Specialization	Positions in this sub-family are responsible for the organization's credit policy including the assessment of credit applications and outstanding credit. Manages or performs work in some/all of the following areas: •Researching credit history •Applying acceptable credit lines and payment terms to new customer and/or supplier accounts •Collection and maintenance of customer accounts •Follow-up correspondence, resolution and escalation of overdue accounts
General Management	Head of Organization (CEO)	Head of Organization (CEO) is accountable for the overall direction, strategy, and performance of the organization including: •Developing current and long-range objectives, policies, and procedures for the organization •Leading and coordinating the efforts of a team of executives with a focus on strategy development •Assessing and reporting on company performance and developing strategies for improvement •Representing the organization to its customers, the financial community, and the general public
General Management	Chief Operating Officer (COO)/Head of Operations	Plans, develops and directs all aspects of the company operations based on sales/profitability and other goals and objectives established by the Chief Executive Officer (CEO). Assists the CEO in developing both overall business objectives and strategic plans for the organization. Establishes operating policies and procedures and evaluates operations results. Direct reports may include heads of major functions such as: administration, human resources, finance, sales, marketing, manufacturing, supply chain or customer support. Assumes responsibility for the overall administration of the organization in the absence of the CEO.
General Management	Head of Administration	Head of Administration is accountable for leading two or more support functions such as Finance, Human Resources, IT, Procurement, Legal, etc. Typically does not lead operations or commercial functions.
General Management	Head of Commercial/Chief Commercial Officer (CCO)	Responsible for the development and execution of the organization's commercial strategy and opportunities. Identifies growth markets, drives revenue and market share growth. Appropriately scales the organization's business during growth periods. Develops an integrated approach to business development, sales, marketing, product development, and the customer experience/interaction. Continuously assesses market and customer analytics. Key member of the organization's executive leadership team.
Business Strategy & Planning	No Specialization	Positions in this sub-family are responsible for identifying internal and external strategic issues and opportunities that could affect growth and profitability of the organization. Activities include: •Identifying growth opportunities, business model innovation, and facilitating cross-business unit initiatives •Evaluating and financial modeling of potential merger, acquisition, divestment, partnership, and joint venture opportunities •Monitoring medium to long-term business trends/outlooks, gathering competitive intelligence to contribute to strategic business planning discussions with leadership •Identifying and developing optimal revenue models, sales/distribution channels, pricing, and new product development strategies •Identifying and negotiating strategic partnerships including financial arrangements, customer sharing, and intellectual property rights •Prioritizing and tracking investments across new product development initiatives
Risk Management	No Specialization	Positions in this sub-family are responsible for identifying, assessing, and reducing/mitigating risks to the organization. Activities include: •Characterizing potential risks and assessing vulnerability of critical assets to specific risks •Risk analysis and modelling to assess probability of specific risks occurring and evaluate/value the impact/consequences of occurrence •Developing process and procedures to report on, manage and mitigate risks to acceptable levels •Internal and external stakeholder reporting, including regulatory reporting
Risk Management	Chief Risk Officer (CRO)	Accountable for all processes and teams that mitigate risk to the organization's processes, operations, and earnings. Risk Management responsibilities include but are not limited to: •Financial Risk •Insurance Risk •Credit Risk •Operational Risk •Project Risk •Market Risk •Technology Risk, including Information Security and/or Cybersecurity
Physician Services	No Specialization	Positions in this sub-family are responsible for activities associated with the delivery of safe and efficient quality physician care. Includes professionals who are trained and licensed to practice medicine. Activities include the examination of patients in order to diagnose and treat any medical condition(s).
Nursing Services	Nursing Management (RN) (Healthcare)	Responsible for nursing staffing and administration. Monitors the caliber of treatment and care of the patients.
Nursing Services	Registered Nurse (RN) (Healthcare)	Renders professional nursing care to ensure the comfort and well being of patients. Administers medications and treatments as prescribed by the physician. Maintains patients' medical records on observations. Assists physician during treatment and examination of patient. May have specialized area of concentration.
Nursing Services	Licensed Practical/Vocational Nurse (LPN/LVN) (Healthcare)	Under general supervision of a registered nurse or team leader, provides direct patient care in accordance with established treatment plans. Attends to the general health care and comfort of the patient. Observes, conducts, and documents a thorough assessment of patient's medical status during entire course of treatment. Reports to the supervisor about patient's condition or reaction. Administers prescribed medications.
Nursing Services	General Nursing Assistant/Aid (Healthcare)	Performs routine nursing service duties and basic nursing procedures necessary to provide for the care, comfort, and safety of patients. In doing so, takes vital signs, assists patients with personal hygiene, and feeds and ambulates patients according to specific procedures. Maintains patient and service rooms in a clean and orderly condition.
Nursing Services	Nurse Practitioner (Healthcare)	Provides assistance and support to physicians and other medical providers in assessing, planning, and providing patient care. Assesses physical and psychosocial health status of through collection of health data. Identifies problems based upon interpretation of findings. Evaluates need for immediate nursing intervention, consultation and referral to other health team members. Participates with the physician in the formulation of policies, procedures, and protocols for the management of particular health problems. Monitors and manages the care of stabilized chronic conditions. Teaches, counsels, and guides patients on healthcare management.
Nursing Services	Occupational Health Nursing	•Responsible for providing health services and programs to the organization’s employees on company premises •Performs basic medical care functions and medical screening examinations such as screening, emergency care, and referral •Assesses factors at workplace, if any, causing sickness and implements and administers healthcare programs that enhance employees’ wellness through disease and accident prevention •Manages a medical recordkeeping system, including employee health records, medical leave of absence, etc. and ensures confidentiality of this data
Nursing Services	Nurse Midwife (Healthcare)	Provides care to obstetrical and gynecological patients in accordance with nurse midwifery protocols. Provides on-call coverage to obstetrical patients, including telephone triage. Manages normal labor and delivery. May also coordinate postpartum course.
Nursing Services	Physician Assistant (Healthcare)	Under the direction of a physician, provides clinical patient care such as taking medical histories, performing physical exams, ordering and interpreting laboratory tests and x-rays, making preliminary diagnoses, treating minor injuries, or assisting before, during, and after patient surgeries.
Pharmacy Services	No Specialization	Positions in this sub-family are responsible for activities associated with the delivery of pharmaceuticals. Includes professionals who are trained and sometimes licensed to dispense medicine/controlled substances. Activities include the compounding, packaging, and dispensing of drugs and ensuring the proper maintenance of inventory.
Pharmacy Services	Head of Pharmacy (Healthcare)	Plans and directs the activities of the provider organization's pharmacy and establishes departmental policies and procedures. Directs the compounding, packaging, and dispensing of drugs and ensures proper maintenance of departmental inventory. Counsels medical and provider organization's staff on pharmaceutical utilization.
Pharmacy Services	Head of Pharmacy (Health Insurance)	Responsible for developing and maintaining strategies to manage pharmaceuticals that produce the best outcomes at the lowest cost. Develops strategies for managing and measuring appropriate pharmacy utilization, negotiates and monitors contracts with outside vendors, contributes to building physician incentive programs aimed at increasing pharmaceutical usage, and stays abreast of pharmacy and payer industry changes.
Pharmacy Services	Multi-Pharmacy Operations Management (Retail)	Provides professional support within geographic area. May recruit and interview pharmacists. Solicits file buy opportunities. Ensures pharmacists are in compliance with laws and regulations. Manages the execution of managed care and pharmacy programs.
Pharmacy Services	Pharmacy Management	Manages the day-to-day operations of the pharmacy. Responsible for implementing and/or supervising the development of specific pharmacy services and new programs. Plans, coordinates, and directs all activities related to the compounding, dispensing, delivery, receipt, and handling of medications and associated products within regulatory guidelines.
Pharmacy Services	Mail Order Pharmacy Center Management (Health Insurance)	Responsible for operations of the mail-order pharmacy center. Develops and maintains strategies to fulfill prescriptions, comply with regulatory and reporting standards, provide quality member service, and collect drug utilization data.
Pharmacy Services	Pharmacy Management: PBM/Managed Care (Health Insurance)	Develops and directs the pharmacy program with emphasis on disease state management and outcomes. Develops and maintains a managed care network of pharmacies. Responsible for development of reimbursement methodologies, providing effective on-site audits of participating pharmacies, and for providing effective resolution to service inquiries.
Pharmacy Services	Pharmacy Formulary Management (Health Insurance)	Responsible for development and ongoing management of the formulary necessary to support the business. Monitors drug utilization and trends in order to support business expense planning.
Pharmacy Services	Registered Staff Pharmacist	Interprets physicians' prescriptions and compounds and dispenses medications within regulatory guidelines. Consults medical staff regarding use of medications and potential drug interactions and handles complex problem resolution. Assists in maintenance of the pharmacy's financial records.
Pharmacy Services	Registered Staff Pharmacist: Specialty	Interprets physicians' prescriptions and compounds and dispenses medications for high dollar/specialty medications (e.g., Oncology, Multiple Sclerosis, HIV) within regulatory guidelines. Counsels customers, patients and/or medical staff and handles complex problem resolution. Assists in maintenance of financial records.
Pharmacy Services	Registered Staff Pharmacist: Remote Pharmacy Services	Interprets physicians' prescriptions and compounds and dispenses medications within regulatory guidelines for a mail-order or online operation. Has limited contact with customers regarding use of medications and potential drug interactions. Responsible for filling large volumes of scripts while maintaining high quality control standards. May review accuracy of prescription data entry, order filling, and shipping.
Pharmacy Services	Clinical Pharmacist (Healthcare & Health Insurance)	Performs research and analysis related to prescription drugs and their applications in support of formulary development and the prior authorization program. Researches new prescription drugs or new applications of existing drugs and develops prescription drug use guidelines. Develops, maintains, and conducts clinical pharmacy programs, such as drug utilization review, health outcomes, disease state management, care management, specialty pharmacy, and other programs as needed. Consults with physician and physician groups concerning financial risk management related to prescribing.
Pharmacy Services	Infusion Pharmacist (Healthcare)	Provides proper and adequate pharmaceutical services including drug information to nurses, physicians, and other health care providers for retail, home infusion, and inpatient infusion. Has overseen compounding.
Pharmacy Services	Nuclear Pharmacist (Healthcare)	Interprets physicians' prescriptions and compounds and dispenses radiopharmaceutical drugs within regulatory guidelines. Consults with patients, physicians, and nuclear medical technologists. Ensures high quality control by analyzing medications for identity, purity, and strength and by ensuring that equipment is well maintained and tested regularly. May label white blood cells and monitor daily elutions, kit preparations, and incoming inventories. Requires working knowledge of radiation safety and bio-hazardous waste management procedures.
Pharmacy Services	Pharmacy Clinical Consultant	Responsible for delivering quality clinical services to assigned clients. Develops clinical strategies and provides clinical consulting to clients with respect to formulary management, drug utilization management, and drug information. Involved in account retention activities. May lead Pharmacy and Therapeutics (P&T) meetings at client locations.
Pharmacy Services	Pharmacy Intern	Under the direction of a licensed pharmacist, is responsible for many aspects of pharmacy operations, including dispensing medications, providing drug information and advising customers in compliance with corporate and regulatory guidelines.
Pharmacy Services	Pharmacy Resident (Healthcare)	Responsible for completing a structured program of advanced practicum of Pharmacy activities, research projects and patient care. Works under the guidance of preceptors while having direct responsibility for patient care, including consultation with patients and recommendation for optimal drug intervention. Areas of clinical practicum may include internal medicine, ambulatory care, emergency medicine, critical care and specialty areas, such as cardiology. May include work as a clinical instructor or part-time work as a staff member within a pharmacy.
Pharmacy Services	Pharmacy Technician (Retail)	Obtains new prescriptions and prescription refill information (e.g., name, address, and health coverage). Retrieves, counts, and measures drugs. Assists pharmacist in price-checking and restocking of drugs. Accesses, inputs, and retrieves prescription information from computer. Refers doctors' calls and any medical questions to pharmacist. May operate a cash register.
Pharmacy Services	Pharmacy Technician (Healthcare & Life Sciences)	Responsible for laboratory value monitoring, medical chart/pharmacy profile poly-pharmacy reviews, medication reconciliation, medication use evaluation monitoring, pharmacoeconomic reviews, telephone logistical support, supplemental patient education communication and prescription order entry (with pharmacist verification). Preparation of sterile and non-sterile compounded medications and Aseptic Technique, over-the-counter products and supply items, intravenous piggybacks, large volume parenterals, and unit of use syringes. Preparation and distribution of unit dose medications and ward stock items, and intravenous admixtures. Manufactures complicated and uncomplicated parenteral admixtures to be delivered in the form of large and/or small volume, infusion syringe, ophthalmic, chemotherapy preparation and other complex pharmaceuticals. Operation, maintenance, re-stocking and troubleshooting of automated dispensing equipment. Preparation and maintenance of various logs, records and reports.
Pharmacy Services	Pharmacy Technician (Health Insurance)	Provides efficient and accurate responses to external customers (physicians, office staff, pharmacy providers, members, and brokers), and internal team members. Resolves outpatient pharmacy benefit coverage and prescription claim problems. Communicates drug formulary guidelines, including drug formulary alternatives, prior authorization criteria, and group/member eligibility problems.
Pharmacy Services	Pharmacy Technician: PBM/Managed Care	Responsible for assisting in appeals, prior authorization, and performing activities that support pharmacy management operations in the administration of the pharmacy benefits for commercial lines of business and/or government lines of business. Frequently participates in processes required for daily operations of pharmacy appeals, pharmacy care management, the specialty pharmacy program and the relationship with the pharmacy benefit manager.
Pharmacy Services	Pharmacy Technician: Specialty	Obtains new prescriptions and prescription refill information for high dollar/specialty medications (e.g., Oncology, Multiple Sclerosis, HIV). Retrieves, counts, and measures drugs. Responsible for complex, sometimes ongoing, administrative duties for patients receiving specialty medications, including insurance filings, creation and interpretation of clinical notations among the patient care team and medication delivery coordination to patient.
Pharmacy Services	Infusion/Intravenous Pharmacy Technician (Healthcare)	Performs compounding and any other tasks as required that relate to the dispensing of infusion therapy. Will perform various technical duties involved with the handling, packaging and delivering of pharmaceuticals, including maintaining accurate inventory and managing expiring drugs.
Behavioral Health/Social Services	No Specialization	Positions in this sub-family are responsible for behavioral health care and counseling services. Activities include those which address mental health, emotional problems and disorders, and substance abuse. Coordinates assistance to patients and families relating to illness, disease, and hospitalization in all areas of service as a member of multi-disciplinary team and in liaison with community resources.
Personal Care Services	No Specialization	Positions in this sub-family are responsible for providing services that assist in daily living and personal well-being. Activities include: •Therapeutic services, including massage and reflexology services within medical and non-medical settings •Grooming and cosmetic services, including hair styling, cosmetic/make-up application and nail care services •Child care services, including supervisory, recreational and educational activities, with a focus safety practices •Fitness services, including fitness instruction, facility supervision and equipment upkeep •Water safety and rescue services, including water supervision, first aid and emergency response procedures •Spa Management, including adherence to hygiene, safety and customer service standards, along with other business tasks such as inventory, budgeting, etc.
Personal Care Services	Beauty Salon Services	Provide beauty related services to enhance clients’ appearance, to include: skin/body treatments, cosmetology, hair stylization, barber, make-up, manicure, pedicure. Maintains equipment and inventory of products and tools. Responds to customer hair and beauty queries, needs and expectations.
Personal Care Services	Child Care	Responsible for providing on-site fun, didactic and caring services to children. Organizes recreational activities for children, such as playing games, singing songs, dancing, arts and craft making, reading stories, etc. Observes and monitors children daily activities and supervises their safety. May also organize meals or snacks.
Personal Care Services	Water Safety & Rescue	Scans and supervises water areas (swimming pool, inland water, ocean/sea beach etc.) to ensure people are safe and behaving according to the rules. Acts in emergency situations and provides rescue and first aid until medical personnel arrive.
Personal Care Services	Gym/Fitness Center Management	Plans, directs, and manages the Gym/Fitness Center. Designs, implements, and evaluates promotional and motivational programs and interventions. Procures and maintains fitness equipment. Ensures safety and hygiene standards are followed. Prepares informational brochures and materials on fitness to meet user needs. Ensures the effective and efficient operation of the gym/ fitness center on a routine basis.
Personal Care Services	Gym/Fitness Instruction	Coordinates gym and fitness services, instructs individuals or groups in exercise activities, supervises the gym and equipment areas, demonstrates or explains how to perform various exercises or safely use equipment. Ensures the gym area is clean and safe. May perform related booking and cash handling activities.
Personal Care Services	Massage/Spa Therapy	Responsible for providing massage and spa services. Treats clients by using touch to manipulate muscles and other soft tissues of the body. Massages customers to stimulate blood circulation, relax contracted muscles or to relieve pain, stress, help heal injuries, and aid in the general wellness of clients. Applies other body conditioning treatments for hygienic or remedial purposes. May work in spas, clinics, physicians’ offices, hotels, fitness/health centers, etc.
Personal Care Services	Spa Management	Responsible for the effective and efficient operations of the spa and associated areas. Ensures safety and hygiene standards are followed. Focuses efforts on ensuring guests satisfaction. Responsibilities may include supplies, inventory, budgeting, cost control, facility maintenance supervision.
Banqueting/Conferencing/Catering Operations	No Specialization	Positions in this sub-family are responsible for activities associated with selling, planning, organizing, food and beverages delivery as well as service coordination for special events such as banquets, weddings, business meetings, etc. Usually meals are prepared and served by a hotel or restaurant exclusively for a group. Includes food service management at remote sites. Catering activities may be provided for different event ranges: from box-lunch drop-off to full-service catering.
Non-Restaurant Food Service Provider Operations	No Specialization	Positions in this sub-family are responsible for the delivery of food service in a non-restaurant environment such as a corporate cafeteria/commissary, hospital, or entertainment venue. Activities include managing food inventories, vendor deliveries, food preparation, and menu planning. Kitchen management, cooking, and varied tasks on serving lines and/or sanitation duties are included.
Food & Beverage Planning & Preparation	No Specialization	Positions in this sub-family are responsible for activities associated with food and beverage planning & preparation in some/all of the following areas: •General Food •Banquet Food •Dessert Food •Chinese Cuisine •Italian Cuisine •Bar/Beverage etc.
Food & Beverage Planning & Preparation	Executive Chef (Hospitality & Retail)	Manages and oversees all aspects of food production and kitchen activities. Responsible for budgeting, purchasing of food and kitchen equipment, stock control, menu development, hygiene, sanitation and training kitchen staff. Ensures high quality of product and service levels in regards to the preparation and presentation of menu items as well as handling/storage of food in accordance with established standards.
Food & Beverage Planning & Preparation	Executive Sous Chef (Hospitality & Retail)	Assists the executive chef in directing day-to-day kitchen activities. Provides high quality of food preparation and presentation, as per standards, to achieve the maximum level of guest satisfaction and organizational profitability. May assist with menu planning and inventory control, including food and product costs. Serves as Executive Chef in his/her absence.
Food & Beverage Planning & Preparation	Pastry Commis Chef (Hospitality & Retail)	Entry level/Trainee cook responsible for preparing/decorating pastries, desserts, bread, and other baked goods including but not limited to cakes, pies, and cookies, under close supervision. Responsible for output of their cooking station which may include stocking, cleaning, preparing, and plating the food, in a hygienic and safe manner.
Food & Beverage Planning & Preparation	Baker (Hospitality & Retail)	Prepares baked goods, desserts, and dough. Measures and mixes ingredients to form dough or batter, following recipes. Rolls, cuts, and shapes dough to form rolls, pie crusts, tarts, cookies, and related products. Places dough in pans, molds, or on sheets and bakes in oven. Observes products while cooking and adjusts controls. Mixes icing and other toppings and decorates cakes, pastries, and other baked goods. Prepares baking equipment and uses a variety of kitchen tools, including electric mixers, pans, rolling pins, and cutting tools. May develop new recipes. Maintains hygiene, cleanliness, and customer service standards. May be responsible for purchasing materials and ingredients.
Food & Beverage Planning & Preparation	Cake Decoration (Hospitality & Retail)	Prepares and decorates cakes for display and sale. Fills customer orders for specialty cakes. Maintains product level, quality, freshness, and variety according to standard. Maintains safety and sanitation standards in the prep area, cooler, freezer, and sales area.
Food & Beverage Planning & Preparation	Commis Chef/Line Cook	Entry level/Trainee cook responsible for preparing/cooking food in designated areas of the kitchen as per the standards, under close supervision. Responsible for output of their cooking station which may include stocking, cleaning, preparing, and plating the food, in a hygienic and safe manner.
Food & Beverage Planning & Preparation	Prep Cook	Responsible for all aspects of their cooking station including stocking, cleaning, and preparing assigned foods. Typically assists the Line Cook throughout their shift.
Food & Beverage Planning & Preparation	Food Service Cook	Performs general cooking duties in preparing food items. Work involves cooking according to standard recipes and may include some general cleaning duties. Requires knowledge of basic kitchen equipment.
Food & Beverage Planning & Preparation	Alcoholic Beverage Preparation & Service (Hospitality & Retail)	Crafts and serves beverages directly to guests while handling receipts. Responsible for preparing beverages for servers and organizing and cleaning the bar during their shift.
Food & Beverage Planning & Preparation	Wine Service (Sommelier) (Hospitality & Retail)	Responsible for educating guests about wine and makes suggestions based on the food ordered. Maintains the wine inventory and places wine orders. Typically has Sommelier certification.
Food & Beverage Planning & Preparation	Coffee/Tea Preparation & Service (Barista) (Hospitality & Retail)	Ensures that all customers' needs are met in a timely and friendly manner. Assists customers with menu inquiries and takes customers' orders. Creates drinks including coffee, tea, smoothies, and other beverages.
Food Product Development	No Specialization	Positions in this sub-family are responsible for the research, development, and testing of new food product and/or menu ideas. Includes collaboration with restaurant leadership, culinary teams, test kitchen teams, and product development teams.
Human Resources Leadership	Head of Human Resources	Head of Human Resources is accountable for all processes and teams associated with: •General Human Resources •Mobility •Compensation & Benefits •HR Operations •Employee/Labor Relations & Diversity •Talent Acquisition •Talent Management & Organization Development •Training & Development In some organizations, may be accountable for Payroll.
Human Resources Generalists	No Specialization	Positions in this sub-family are responsible for managing or performing work across multiple Human Resources sub-families including: •General HR program/policy development, administration, and compliance •General business support •Employee hiring, onboarding, termination, and records maintenance •Employee and labor relations and communications •Rewards program coordination and/or administration •Relocation services (domestic and international) •Immigration services •HR related training In some organizations, may also be accountable for HR Business Partnership (consulting and coaching), Mobility (strategy and design), Staffing & Recruiting, Talent & Organization Performance, Training & Development, and Human Resource Information Systems (HRIS).
Mobility	No Specialization	Positions in this sub-family are responsible for addressing the challenges of placing employees around the world, including compensation, housing, cost-of-living and income tax considerations. Activities include: •Developing talent mobility strategies, policies, programs, and guidelines •Selecting and preparing employees for international assignments •Coordinating work visas, permits, and other immigration applications with legal, immigration, and applicants •Managing the physical relocation of employees, their families, and their possessions •Designing and administering expatriate policies and reward packages, including working closely with payroll in the home and host location
Compensation & Benefits	No Specialization	Positions in this sub-family are responsible for compensation and benefits programs that align rewards with organization goals. Activities include: •Analyzing and modeling merit and other salary increases •Managing job evaluation systems •Analyzing market data to assess the organization's competitive position •Managing incentive programs •Managing insurance, benefit, superannuation, and retirement programs •Selecting and managing compensation & benefits consultants
Human Resources Operations	No Specialization	Positions in this sub-family are responsible for administering multiple areas of human resources and rewards programs including: •HR employment issues related to hiring, termination, contracts, retirement, etc. •Personnel records maintenance pertaining to benefits, compensation, leaves of absence, retirement, etc. •Statistical reporting to internal management and external agencies •Compensation & benefits program implementation and administration •May select and manage HR outsourcing vendors
Payroll	No Specialization	Positions in this sub-family are responsible for ensuring employees are paid accurately and timely with correct withholding and deductions. Activities include: •Calculating overtime, shift payments, sales commissions and bonuses •Accounting, distributing, and preparing taxes and deductions •Maintaining payroll records •Preparing reports for management or to meet legislative obligations •Ensuring payments comply with collective bargaining agreements, legislation, or other regulatory instruments •Preparing and distributing pay information to employees •Answering questions from employees and supervisors regarding payroll matters
Employee/Labor Relations & Diversity	No Specialization	Positions in this sub-family are responsible for managing interactions and relationships with employees and labor unions including: •Implementing measures to increase employee morale, motivation and satisfaction •Investigating and resolving complaints, grievances, and disputes •Representing management in union/labor relations including the negotiation, interpretation, and administration of collective bargaining agreements •Diversity/equal employment opportunity programs, training, and compliance •Advising management on strategies that ensure a productive and harmonious workplace •May be accountable for employee assistance (EAP) and work/life programs
Talent Acquisition	No Specialization	Positions in this sub-family are responsible for attracting, finding and acquiring skilled labor for organization needs including: •Talent evaluation and screening (assessing skills, testing, ranking, reference checking, etc.) •Job advertising and posting internally and externally, including third party recruiting agencies •Talent prospecting at employment fairs and on campus at educational institutions •Talent staffing and planning •Managing new employee induction process •May be responsible for exit interviews
Talent Management & Organization Development	No Specialization	Positions in this sub-family are responsible for designing, implementing, and administering programs that make the best use of an organization's human capital and ensures maximum return from their talent. Activities include: •Conducting talent assessments •Organizational design analysis •Planning for leadership and management succession •Managing performance measurement systems •Conducting employee/engagement research •Workforce planning & analytics
Training & Development (Internal)	No Specialization	Positions in this sub-family are responsible for employee career development to make the best use of employees' current and future abilities. Activities include: •Planning, organizing, and developing training curricula, materials, and programs •Analyzing training needs and developing programs to address them •Evaluating third part training providers •Managing delivery of internal and externally provided training
Underwriting & Loss Control	No Specialization	Positions in this sub-family are responsible for classifying, rating, and selecting policy applicants in order to protect the insurance company from excessive risk and promote the organization's profitability. Activities include: •Developing and monitoring guidelines for determining acceptance or denial of an applicant •Rate calculation, or determining an applicant's premium rate based on projected risk-level using statistical models •Supporting the underwriting function and sales team by processing new business proposals and applications, including the refunding of premiums for applicants who are denied •Risk inspection and mitigation activities for insured accounts, including site visits and loss control/safety training •Evaluating and identifying insured accounts which exceed the company's ability to fund potential claims, and arranging for reinsurance of those accounts
Underwriting & Loss Control	Head of Underwriting (Insurance)	Top underwriting position for the entire organization. Develops underwriting guidelines and procedures regarding risk exposure, application renewal, acceptance, modification, and denial. Stays current on underwriting developments in order to challenge current procedures, institute new ideas, and effectively employ new practices and improvements.
Underwriting & Loss Control	Underwriting (Insurance)	Responsible for evaluating risk and exposures to determine acceptability of business. Determines premiums, terms and conditions based established rules, rates, and guidelines. May analyze data such as financial conditions of the organization, participation percentage, type of industry, characteristics of employee groups, or past claim experience.
Underwriting & Loss Control	New Policy Administration (Insurance)	Reviews and processes new business documents. Ensures documents meet technical, legal, and underwriting guidelines. Administers incoming new business proposals to ensure documentation is complete before underwriting process commences. Distributes underwriting notifications and maintains outstanding applications. Refunds premiums for new business that is declined, postponed, or canceled.
Underwriting & Loss Control	Loss Control (Insurance)	Facilitates injury prevention and/or reduces the frequency and severity of losses that may arise from fire, crime, or liability by identifying and anticipating concerns and hazards with insured accounts. Reports hazards found. Evaluates, develops, and implements mitigation recommendations. Conducts awareness and safe work environment training.
Underwriting & Loss Control	Rating (Insurance)	Calculates and records amount of premium to be charged using rate book and calculator. Selects premium rate based on information relating to type and amount of policy based on standard risk factors. Adds premium rates of basic policy and endorsements to compute total annual premium.
Underwriting & Loss Control	Reinsurance (Insurance)	Responsible for the technical evaluation of products and risks on the operation of transferring the extra responsibility that goes beyond the limits of their economic capacity to indemnify (risk retention) another company. Acts as support to the commercial sector in the assessment and acceptance of involved risk, assisting in the conduct of complex negotiations with customers when necessary. Monitors the market and the movements of the competition, to be aware of trends and risks inherent in the reinsurance market.
Claims Services	No Specialization	Positions in this sub-family are responsible for evaluating claims submitted by policy holders and administering payment if determined that it is due based on the terms of the insurance policy. Activities include: •Documentation of incident report and additional claims information from policyholder •Review of claim and determination of denial, acceptance, or a need for further investigation •Identifies claims where third-party liability exists, such as subrogation or workers' compensation and negotiates/settles with the third party •Recovery and possible resale of injured goods involved in a claim
Claims Services	Head of Claims (Insurance)	Accountable for all processes and teams associated with claims activities for the entire organization. Ensures adherence to company policies and procedures for claims handling and proper servicing and settlement of all claims. Ensures legal examinations are made when appropriate. May review major claims, possible major claims, or claims which require a higher level of authority.
Policy Services	No Specialization	Positions in this sub-family are responsible for processing and maintaining customer policy records and payments for insurance coverage. Activities include: •Processing new, updated and/or renewed policy applications and records •Recording payments and identifying policies where payment is past due, including cancelling or reinstating policies due to payment issues •Communicating with policyholders to notify them of account/payment issues or in response to inbound customer inquiries
Agency/Field Services	No Specialization	Positions in this sub-family are responsible for the operations and effectiveness of an insurance agency. Activities include: •Managing or supporting the operation of an insurance agency, including staffing, scheduling, budget/forecasting, sales performance and sometimes training •Assisting the agency's employees in obtaining and maintaining current licensing, including maintaining up-to-date knowledge of regulatory/licensing requirements •Payment of commissions to agency sales personnel, including calculation of commissions, commission reports and payment processing
Insurance Operations	No Specialization	Positions in this sub-family are responsible for the non-sales, administrative activities that support an insurance organization or agency. Activities include: •Policy administration services, including coordinating provider enrollment, database loading, providing billing information, reconciling complex accounts, preparation of plan materials, etc. •Interacting with customers to support policy services •Providing underwriting and claims administrative support •Administration of defined benefits funds, including payment calculation and processing
IT, Telecom & Internet Leadership	Head of Information Technology (CIO)	Head of Information Technology (CIO) is accountable for all processes & teams associated with the following areas: •IT Platform Architectures •IT Systems Software, Hardware & Databases •Data & Voice Networks •Data Processing Operations •End User Technology & Software Support
IT, Telecom & Internet Leadership	Head of Digital Technology	Creates a digital vision and strategy for the organization, and ensures its integration with the organization's overall strategic plans. Identifies opportunities for differentiating the organization's digital portfolio including capabilities and solutions. Acts as a change agent in leading the organizational changes that are required to create and maintain the necessary digital portfolio. With extensive knowledge and understanding of the evolving digital market, acts as a thought leader on emerging digital trends related to technology and business.
IT, Telecom & Internet Leadership	Chief Technology Officer	Responsible for establishing current and long-range direction of technology aimed at keeping the organization on the forefront of change. Generally, this may include the analysis of purchased systems, hardware and software, or the internal design and development of hardware and software systems. Dispenses technical advice, guidance, direction, and authorization to carry out major plans and procedures. Coordinates the design, development, marketing, and maintenance of technology projects or product lines. Analyzes new technologies and runs competitive analyses. Promotes the interfacing and control of the organization's present technology and the dissemination of technological information throughout the organization.
IT, Telecom & Internet Generalists	No Specialization	Positions in this sub-family are responsible for managing or performing work across multiple areas of an organization’s IT platform/infrastructure including analysis, development, and administration of: •IT Systems Software, Hardware, and Databases •Data & Voice Networks •Data Processing Operations •End User Technology & Software Support •Conducts cost/benefit analyses for proposed IT projects as input to the organization’s IT roadmap
IT, Telecom & Internet Generalists	General Information Technology	General Information Technology work involves managing or performing work across multiple areas of an organization’s overall IT Platform/Infrastructure including analysis, development, and administration of: • IT Systems Software, Hardware, and Databases • Data & Voice Networks • Data Processing Operations • End User Technology & Software Support Conducts cost/benefit analyses for proposed IT projects as input to the organization’s IT roadmap.
IT, Telecom & Internet Generalists	IT Portfolio Management	IT Portfolio Management work focuses on determining an organization’s optimal level of investment in IT assets and which areas to apply that investment to including: •Identifying which areas of the business could benefit the most from technology investments •Defining the optimal mix of infrastructure, transactional, informational, and strategic IT investments to support business objectives •Developing short, mid, and long term IT investment roadmaps based on the optimal portfolio mix for the organization •Measuring IT portfolio performance and recommending changes in investment mix to achieve goals
IT, Telecom & Internet Generalists	Information Technology Outsourcing/Shared Services Management	Responsible for the leadership of the entire outsourcing/shared services function. Oversees the entire outsourcing/shared services spectrum from engagement process through delivery and client management.
IT, Telecom & Internet Generalists	IT Software Development & Operations (DevOps)	Responsible for developing and executing a Development Operations (DevOps) strategy to ensure quality software deployments and overall application health and performance. Optimizes relationships between the development, quality assurance and IT operations teams. Promotes communication, integration, and collaboration for enhanced software development productivity. Develops infrastructure to incorporate latest technology best practices and improve operational performance. Requires broad technical knowledge and experience across a variety of IT areas, including infrastructure, development, operations, and quality assurance.
Information Systems Architecture	Enterprise Architecture	Enterprise Architecture work involves developing high level frameworks that align an organization’s IT infrastructure with business processes/data to improve the efficiency and productivity of business operations including: •Mapping the relationships between information systems components (i.e., end users, business processes, applications, data, IT platform hardware/software, and networks) •Identifying key interactions and dependencies across separate systems and platforms •Evaluating the total cost of ownership and return on investment of various architecture alternatives
Information Systems Architecture	Enterprise Data Architecture	Enterprise Data Architecture work involves developing standards, tools, and governance for capturing, modeling, storing, and delivering data for the enterprise including: •Identifying data-related business requirements and service standards (e.g., transaction processing speed, data mining and reporting capabilities, data security, scalability, etc.) •Developing a high level enterprise data model and conceptual views of related data sub-architectures (e.g., database, data integration, data warehouse/business intelligence, reporting, metadata, and content management architectures) •Optimizing overall data/information flow by reducing redundancy and enabling accessibility within security boundaries
Information Systems Architecture	IT Infrastructure/Systems Architecture	IT Infrastructure/Systems Architecture work involves developing the core technical platform, capabilities, and services that support business processes and data including: •Mapping the relationships between IT platform/infrastructure components (i.e., Technology End Users, IT Systems Software & Hardware, and Info-Communications Transmission Networks) •Identifying the key technology interactions and dependencies across systems/platforms impacting the organization’s ability to achieve integration, compatibility, and performance targets •Evaluating total cost of ownership and return on investment of various IT platform/infrastructure alternatives
Information Systems Architecture	Middleware Architecture	Responsible for designing, developing or adopting middleware technology to meet the organization's requirements. Middleware connects components or applications and allows multiple processes running on one or more machines to interact across a network. Middleware provides interoperability/coherent distributed architectures and is integral to XML, SOAP, Web services, and service-oriented architecture.
Information Systems Architecture	Cloud Computing Architecture	Cloud Computing Architecture focuses on cost/benefit analysis to determine the financial, operational, and technical feasibility of adopting external cloud based IT platform and infrastructure services including: •Platform-as-a-service (PAAS) that provides a scalable platform for application development and deployment, including software development tools that provide read-made functionality for common application development tasks and outsourcing of system administration tasks •Infrastructure-as-a-service (IAAS) that provides scalable IT infrastructure including servers, security devices, info-communications networking, mass storage, and associated systems software •Evaluating the cost/benefit of cloud vs. virtual private networks vs. dedicated hosting vs. in house solutions and identifying portions of the organization’s IT platform/infrastructure with the highest potential return for cloud deployment •Managing the implementation of cloud services and integrating with in-house applications and systems
Information Systems Architecture	Cyber Security Architecture	Designs and develops new systems, applications, and solutions for enterprise-wide cyber systems and networks. Ensures system security needs established and maintained for operations development, security requirements definition, security risk assessment, systems analysis, systems design, security test and evaluation, certification and accreditation, systems hardening, vulnerability testing and scanning, incident response, disaster recovery, and business continuity planning and provides analytical support for security policy development and analysis. Integrates new architectural features into existing infrastructures, designs cyber security architectural artifacts, provides architectural analysis of cyber security features and relates existing system to future needs and trends, embeds advanced forensic tools and techniques for attack reconstruction, provides engineering recommendations, and resolves integration and testing issues. May interface with external entities including law enforcement, intelligence and other government organizations and agencies.
Information Systems Architecture	Technology Research	Understands the strategic direction of the enterprise and the supporting IT systems and architectures. Maintains knowledge of emerging technological trends and utilizes this knowledge to educate both IT and the business on opportunities to build better IT solutions that support and drive business decisions. Assists in the definition of the architecture and technology needs of the organization based on new and emerging technologies, and establishes priorities and strategies consistent with business goals and economic viability. Establishes foundation architecture for organization to standardize on hardware and software usage. Recommends and incorporates technology with long-term business plans.
Information Systems Architecture	IT Solution Architecture (High Tech)	•Responsible for the design and development of information technology architecture for internal and/or external clients •Serves as a technical expert on solutions design, development, and implementation requirements to address business needs •Analyzes the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications •Ensures compatibility, interoperability, stability, and usability of solution architecture •Requires broad and deep technical knowledge and experience across varying infrastructure requirements, development, design, and re-engineering
Information Systems Architecture	Internet of Things (IoT) Platform Development	Responsible for IoT (Internet of Things) platform work that enables users to control and monitor devices from any part of the world. Includes connecting edge devices to a cloud platform and backend services. Evaluates different software solutions for developing platform solutions; supports multiple use cases like B2B (business-to-business) and B2C (business-to-consumer) services.
IT Business Systems Analysts	No Specialization	Positions in this sub-family are responsible for managing or performing work associated with IT business analysis including: •Identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives •Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology •Translating business requirements into application requirements
IT Business Systems Analysts	IT Systems Analysis	IT Systems Analysis work focuses on designing information systems that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture including: •Collecting and analyzing information from system users to formulate the scope and objectives of the system •Preparing flow charts, models, and procedures and conducting feasibility studies to design possible system solutions •Estimating the costs of system solutions and preparing project plans to provide input into decisions about prioritizing projects and allocating IT resources •Preparing and maintaining technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system
IT Business Systems Analysts	PC Systems Analysis	PC Systems Analysis work focuses on identifying, configuring, and installing personal computing (PC) systems hardware, software, and info-communications networks to enhance employee productivity and improve process efficiency while ensuring compliance with overall information systems goals and procedures. The work includes: •Gathering business and end user requirements •Analyzing and evaluating personal computing products, devices, and systems available in the marketplace for affordability, compatibility, expandability, and ease of use/support •Installing and configuring PC systems software to optimize performance and integration with client/server applications and info-communications transmission networks •Analyzing functionality and risks for mobile computing devices, including policies and approaches for managing security and data back-up in bring-your-own-device (BYOD) environments
IT Business Systems Analysts	User Liaison Coordination	Acts as the interdepartmental interface between the user and systems programming and operations. Normally responsible for training the user in the interpretation of information systems reports, report capabilities, and limitations. Usually has only departmental staff responsibility. Assists in establishing systems analysis, programming, and computer operations priorities in order to provide effective service to all users. Recommends standard policies and procedures for providing routine service.
IT Business Systems Analysts	IT Telecommunications Network Analysis & Planning	IT Telecommunications Network Analysis & Planning work focuses on data & voice transmission network planning including: •Evaluating existing network systems and planning long-term strategies to ensure network capacity meets current and future network requirements •Conducting feasibility studies on strategic and tactical plans •Performing complex technical analysis of software, hardware, and network systems, systems engineering for front-end processors, multiplexors, LAN/WAN communications, network nodes, switches, and various transmission systems
IT Business Systems Analysts	Data & Voice Network Control Analysis	Data & Voice Network Control Analysis work focuses on data & voice transmission network performance control including: •Monitoring and controlling the performance and status of the network resources •Routine testing and analysis of all elements of the network facilities, including power, software, communications machinery, lines, modems, and terminals •Identifying and diagnosing problems and factors affecting network performance
IT Business Systems Analysts	IT Business Systems Analysis	IT Business Systems Analysis work involves acting as a liaison between the business/end users and IT systems development teams for business needs requiring IT based solutions including: •Identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives •Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology •Researching business requirements and documenting the relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices) •Translating business requirements into application requirements
IT Business Systems Analysts	Enterprise Resource Planning (ERP) Business Analysis	Enterprise Resource Planning (ERP) Business Analysis work focuses on identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives for Enterprise Resource Planning (ERP) applications integrated with business processes/data and IT infrastructure (i.e., an “application system”) including: •Making recommendations for solutions or improvements to business processes that can be accomplished through an ERP module(s) •Researching business requirements, developing detailed specifications, and validating the ERP solutions with business stakeholders •Communicating business stakeholder needs to the ERP development team by translating business requirements into ERP module requirements
IT Business Systems Analysts	Enterprise Resource Planning (ERP) Business Analysis: SAP	SAP Business Analysis work focuses on identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives for SAP Enterprise Resource Planning (ERP) applications integrated with business processes/data and IT infrastructure (i.e., an “application system”) including: •Making recommendations for solutions or improvements to business processes that can be accomplished through SAP module(s) •Researching business requirements, developing detailed specifications, and validating the SAP solutions with business stakeholders •Communicating business stakeholder needs to the SAP development team by translating business requirements into SAP module requirements
IT Business Systems Analysts	Enterprise Resource Planning (ERP) Business Analysis: Oracle-PeopleSoft	Oracle-PeopleSoft Business Analysis work focuses on identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives for Oracle-PeopleSoft Enterprise Resource Planning (ERP) applications integrated with business processes/data and IT infrastructure (i.e., an “application system”) including: •Making recommendations for solutions or improvements to business processes that can be accomplished through Oracle-PeopleSoft module(s) •Researching business requirements, developing detailed specifications, and validating the Oracle-PeopleSoft solutions with business stakeholders •Communicating business stakeholder needs to the Oracle-PeopleSoft development team by translating business requirements into Oracle-PeopleSoft module requirements
IT Business Systems Analysts	Social Networking & Collaboration Tools Analysis	Social Networking & Collaboration Tools Analysis work focuses on identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives for an internal social networking and employee collaboration tools “system” (where system is defined as the integration of social networking end users, applications, IT Infrastructure, business processes, and data) including: •Researching and analyzing expected business / user benefits and potential limitations of social networking applications •Synthesizing business requirements with knowledge of blogs, social bookmarking, social networking, social news, video /photo streaming, podcasting, etc. as input to the design and selection of vendor solutions •Creating prototype designs for social networking projects and assessing implementation options
IT Business Systems Analysts	Robotic Process Automation (RPA) Analysis	Responsible for analyzing, designing and implementing Robotic Process Automation (RPA) solutions. Analyzes process steps and interdependencies in existing business applications that are typically done by a human user. Identifies business operations processes that are feasible for automation. Assesses and documents technical and functional requirements. Implements and supports robotic process solutions. Provides expertise and is liaison between the business unit and IT department.
IT Systems Configuration & Programming	No Specialization	Positions in this sub-family are responsible for managing or performing work associated with programming and configuration of internal end user applications that are integrated with business processes/data and IT infrastructure (i.e., an “application system”) including: •Analyzing detailed business/functional/technical requirements and specifications for the application (and related application system components) as input to application design and coding •Coding internally developed applications and/or configuring commercial-off-the-shelf (COTS) applications using programming, scripting, and database languages •Supporting application testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding application enhancements
IT Systems Configuration & Programming	Enterprise Resource Planning (ERP) Configuration & Implementation	ERP Configuration & Implementation work focuses on programming and configuration of an Enterprise Resource Planning (ERP) application that is integrated with business processes/data and IT infrastructure (i.e., an “application system”) including: •Building and developing application tables/panels/reports, and coding individual modules and complex functions for a client/server enterprise application •Integrating software, developing external interfaces, and maintaining technical documentation •Designing and developing most aspects of data conversion •Troubleshooting and resolving testing issues
IT Systems Configuration & Programming	Enterprise Resource Planning (ERP) Configuration & Implementation: SAP	SAP Configuration & Implementation work focuses on programming and configuration of an SAP Enterprise Resource Planning (ERP) application that is integrated with business processes/data and IT infrastructure (i.e., an “application system”) including: •Building and developing application tables/panels/reports, and coding individual modules and complex functions for an SAP client/server enterprise application •Integrating software, developing external interfaces, and maintaining technical documentation •Designing and developing most aspects of data conversion •Troubleshooting and resolving testing issues
IT Systems Configuration & Programming	Enterprise Resource Planning (ERP) Configuration & Implementation: Oracle-PeopleSoft	Oracle-PeopleSoft Configuration & Implementation work focuses on programming and configuration of an Oracle-PeopleSoft Enterprise Resource Planning (ERP) application that is integrated with business processes/data and IT infrastructure (i.e., an “application system”) including: •Building and developing application tables/panels/reports, and coding individual modules and complex functions for an Oracle-PeopleSoft client/server enterprise application •Integrating software, developing external interfaces, and maintaining technical documentation •Designing and developing most aspects of data conversion •Troubleshooting and resolving testing issue
IT Systems Configuration & Programming	Social Networking Tools Configuration & Programming	Social Networking & Collaboration Tools Configuration & Programming work focuses on the design, configuration, and adoption of an internal social networking and employee collaboration tools “system” (where system is defined as the integration of social networking end users, applications, IT Infrastructure, business processes, and data) including: •Identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives for the internal social networking and collaboration tools system •Synthesizing business/functional/technical requirements with knowledge of blogs, social bookmarking, social networking, social news, video/photo streaming, podcasting, etc. as input to the design, selection and configuration of the system components •Configuring and integrating commercial-off-the-shelf (COTS) applications using programming, scripting, and database languages •Conducting performance analyses, troubleshooting and resolving performance issues, and recommending application and system enhancements
IT Systems Configuration & Programming	IT Systems Software Analysis & Programming	IT Systems Software Analysis & Programming focuses on programming & configuration of IT Systems Software (i.e. software for use in operating/controlling hardware and providing a platform for running internal end user/business applications). The work includes: •Identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives for the IT System •Developing programming specifications, diagrams, and flowcharts •Writing code in lower-level programming languages to optimize the performance and efficiency of an organization’s IT platform/infrastructure •Configuring, customizing, diagnosing, and enhancing vendor systems software (e.g., operating systems software and utilities that manage access to peripherals, facilitate networking, manage memory allocation, manage file storage on hard drives, etc.) •Writing diagnostic programs to test integrated software/hardware systems and resolve system faults •Creating functional and technical documentation of systems software programs and code
IT Systems Configuration & Programming	IT Systems Software Programming	IT Systems Software Programming focuses on programming & configuration of IT Systems Software (i.e. software for use in operating/controlling hardware and providing a platform for running internal end user/business applications). The work includes: •Writing code in lower-level programming languages to optimize the performance and efficiency of an organization’s IT platform/infrastructure •Configuring, customizing, diagnosing, and enhancing vendor systems software (e.g., operating systems software and utilities that manage access to peripherals, facilitate networking, manage memory allocation, manage file storage on hard drives, etc.) •Writing diagnostic programs to test integrated software/hardware systems and resolve system faults •Creating functional and technical documentation of systems software programs and code
IT Systems Configuration & Programming	Telecommunications Systems Software Programming	Develops telecommunications software solutions to address user needs. Interfaces with users to define needs. Designs, develops, and tests complex communications software interface programs. Primary responsibilities usually include technical feasibility studies and design phases of project. Requires strong knowledge of communication protocols, hardware, and real time operating system programming. Requires high level of proficiency in one or more programming languages such as Assembler, FORTRAN, or C.
IT Systems Configuration & Programming	Robotic Process Automation (RPA) Configuration & Programming	Responsible for design, development, configuration and testing of Robotic Process Automation (RPA) applications. Develops and configures automation processes as per the technical requirements and specifications for the application. Identifies opportunities for improvement and/or automation of existing processes. Troubleshoots and resolves testing issues.
IT Systems Configuration & Programming	Manufacturing Execution Systems (MES) Configuration & Implementation	Responsible for designing, developing and implementing Manufacturing Execution Systems (MES). Designs automation technology solutions for manufacturing process optimization. Analyzes and develops process flows that document the transformation of raw materials to finished goods. Guides automation integration into manufacturing environment. Reviews and monitors implementation and change activities. Ensures process automation and control systems meet all compliance, safety, quality, and reliability design criteria.
IT Systems Configuration & Programming	Laboratory Automation & Process Technology	Develops and maintains automation hardware and software and processes that are utilized to execute complex experiments not approachable by traditional laboratory techniques. Performs programming and analysis related to robotics. Provides support to high through-put compound screening, and other techniques as developed and needed. Supports, develops and initiates automation of different scientific process and programs. May validate system and processes.
IT Applications Development	General IT Applications Development	General IT Applications Development includes analysis, programming, and configuration of end user applications and/or systems software including: •Analyzing detailed business/functional/technical requirements and specifications for the application •Coding internally developed applications and/or configuring commercial-off-the-shelf (COTS) applications using programming, scripting, and database languages •Supporting application testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding application enhancements
IT Applications Development	General IT Mobile Applications Development	Accountable for developing IT applications for mobile devices for use by external customers to purchase products/services, access online customer service/account management, or to access digital products/content including: •Designing, developing, and testing platform-specific applications that are installed on the mobile device (i.e., native installation) •Developing applications using the tools and language of the targeted device platform (e.g., Xcode and Objective-C for Apple iOS devices, Eclipse and Java for Google Android devices)
IT Applications Development	IT Software Manual Testing	Design, create and build test cases, test plans and test strategies for multiple software platforms along with automation test scripts for all applications and convert manual test preparation into automated test preparation. Collaborate with the Software Development teams and other Product Owners to understand the requirements and develop and manage the test scenarios for all the new development projects. Communicate, prioritize and track test execution, defects and issues appropriately and recommend corrective action whenever required. Facilitate functional testing, regression testing, UI testing, and unit testing for all new features in cross browser environments including mobile devices. Provide leadership and facilitate problem resolution, and coaching among Product Owners and developers, while mentoring junior QA team members and offshore teams. Work with development team and Database Administrators to identify system deficiencies and escalate to appropriate teams for timely resolution of issues. Deliver quality products by thoroughly testing throughout all phases of development life cycle (Regression, Functional, Integration, End to End testing) using a combination of testing methods.
IT Applications Development	Blockchain Development (Financial Services & High Tech)	Responsible for designing, researching and developing blockchain products, studying blockchain agreements, operation mechanism and underlying implementation. Develops applications based on blockchain, generally including financial products applications and online financial platforms.
IT Applications Development	General IT Systems Software Development	Responsible for developing and modifying IT Systems Software (i.e., software for use in operating/controlling hardware and providing a platform for running internal end user/business applications). The work includes: •Identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives for the IT System •Performing feasibility studies to develop software such as databases, operating systems, networks and utilities for hardware compatibility •Writing code in lower-level programming languages and translating/compiling into machine language for use on specific hardware •Supporting systems software testing, deployment, and maintenance activities by correcting programming errors and coding systems software enhancements.
IT Applications Development	IT Software Development Test Engineering	Responsible for testing the functionality and performance of software applications or systems software. Develops and executes test plans and scripts designed to detect problems in software applications and systems software. Ensures software applications or systems software meets technical and functional requirements. Performs work flow analysis, documents test results and recommends quality improvements. Works with development to resolve software defects and diagnose/improve product configuration for current and future modules.
IT Applications Development	Information Assurance Systems Development	Designs and implements information assurance and security engineering systems with requirements of business continuity, operations security, cryptography, forensics, regulatory compliance, internal counter-espionage (insider threat detection and mitigation), physical security analysis (including facilities analysis, and security management). Assesses and mitigates system security threats and risks throughout the program life cycle. Validates system security requirements definition and analysis. Establishes system security designs. Implements security designs in hardware, software, data, and procedures. Verifies security requirements; performs system certification and accreditation planning and testing and liaison activities. Supports secure systems operations and maintenance.
IT Applications Development	E-Commerce Web Operations	•Responsible for the ongoing oversight of web strategy, architecture, and complete functionality of E-commerce activities •Develops business plan and annual budget •Conducts website tracking and web usage statistics analysis •Plans and drives the web service development process by translating user testing and customer support feedback into feature/function requirements •Accountable for budget, staff planning, management, and product and service delivery •Oversees operation activities of the website(s) with specific attention aimed at content creation, traffic management, and website maintenance
IT Applications Development	Website Design & Development: Communications & Marketing	Accountable for the design, maintenance, technical functionality and content of a website for internal employees and external marketing/communications purposes including: •Programming website functionality using programming languages (e.g., ASP, Java, Perl, C++, etc.) in addition to scripting languages (e.g., HTML, CSS, PHP, JavaScript, etc.) to optimize performance, security, and scalability •Designing the look, feel, and navigation of the website using graphic/multi-media design software •Working with marketing and IT to coordinate content and site updates •Performing webpage updates, documenting source code changes, and maintaining technical documentation to assist with website maintenance/upgrades
IT Applications Development	Website Development: E-Commerce	Website Development: E-Commerce is a specialized area of Website Development focused on planning, developing, and deploying E-Commerce web sites. The work includes: •Programming the functionality of the E-commerce website using programming languages (e.g., ASP, Java, Perl, C++, etc.) in addition to scripting languages (e.g., HTML, CSS, PHP, JavaScript, etc.) to optimize performance, security, and scalability •Developing programs to transmit information between the E-commerce website and inventory, pricing, and customer databases •Maintaining technical documentation necessary to deliver E-commerce purchasing options to customers
IT Applications Development	IT Technical Web Administration	Responsible for the day-to-day operation, administration and maintenance of website. Maintains and upgrades hardware and software including website technical architecture to support the website. Coordinates the integration of website with other computer systems. Monitors web traffic and recommends improvements. Reviews and maintains website to ensure functionality and adherence to organization specifications and standards. Troubleshoots system errors and bugs.
IT Applications Development	Website Search Engine Optimization (SEO)	•Responsible for developing, optimizing and executing search engine optimization (SEO) strategies •Defines, prioritizes, and manages execution of key SEO tactical initiatives, including keyword research and analysis, on-site content optimization, and inbound link acquisition and optimization •Establishes, tracks, and reports on SEO KPIs (key performance indicators) such as search engine results page (SERP) ranking, keyword traffic, and sales performance •Analyzes industry trends and competitive landscape to exploit any expansion and optimization opportunities
IT Applications Development	Internet Banking Web Operations (Financial Services)	Provides hardware and software support for e-banking system including support to e-banking users. Ensures the e-banking system functions in a secure and smooth manner. Responsible for client administration, monitoring of logos and transactions, adjustments, installation as well as issuing digital certificates, installation of software, etc. Strengthens the current internet banking system to improve it.
IT Security	No Specialization	Positions in this sub-family are responsible for managing or performing work associated with developing, communicating, implementing, enforcing and monitoring security controls to protect the organization's technology assets from intentional or inadvertent modification, disclosure or destruction including: •Designing, testing, and implementing secure operating systems, networks, and databases •Password auditing, network based and Web application based vulnerability scanning, virus management and intrusion detection •Conducting risk audits and assessments, providing recommendations for application design •Monitoring and analyzing system access logs •Planning for security backup and system disaster recovery
IT Infrastructure & Systems Administration	General IT Infrastructure Systems Administration	General IT Infrastructure Systems Administration work focuses on installation, configuration, and maintenance of IT systems software and hardware for multi-user server computers and/or personal computing devices including: •Meeting end user needs by ensuring the uptime, performance, resource availability, and security of the computers managed within established budgets and operational guidelines •Acquiring, installing, and upgrading computer components and software and planning for/responding to service outages and other problems •Automating routine tasks using scripting and writing basic computer programs to address more complex systems software configuration and enhancement
IT Infrastructure & Systems Administration	UNIX Systems Administration	UNIX Systems Administration work focuses on installation, configuration, and maintenance of Unix-based IT systems software & hardware for multi-user server computers: •Creating and maintaining a UNIX environment for batch job data processing, including managing the daily batch cycle and UNIX batch reporting subsystem •Meeting end user needs by ensuring the uptime, performance, resource availability, and security of the computers managed within established budgets and operational guidelines •Acquiring, installing, and upgrading computer components & software and planning for/responding to service outages and other problems •Automating routine tasks using scripting and writing basic computer programs to address more complex systems software configuration and enhancement
IT Infrastructure & Systems Administration	Office Technology Administration	Office Technology Administration work focuses on the acquisition, installation, configuration, and maintenance of local office IT technology and related software including multi-user computers and peripherals, personal computing (PC) devices and peripherals, audio/video equipment, and the local area network (LAN) including: •Analyzing and evaluating technology products available in the marketplace for affordability, compatibility, expandability, and ease of use/support •Meeting end user needs by ensuring the uptime, performance, resource availability, and security of the PCs managed within established budgets and operational guidelines •Acquiring, installing, and upgrading technology components & software and planning for/responding to service outages and other problems •Automating routine tasks using scripting and writing basic computer programs to address more complex technology systems software configuration and enhancement
IT Infrastructure & Systems Administration	Email Administration	Email Administration work focuses on installation, configuration, and maintenance of organization Email systems software & hardware including: •Meeting end user needs by ensuring the uptime, performance, resource availability, and security of the Email system within established budgets and operational guidelines •Acquiring, installing, and upgrading Email systems hardware & software and planning for/responding to service outages and other problems •Overseeing maintenance of directories and system updates •Automating routine tasks using scripting and writing basic computer programs to address more complex systems software configuration and enhancement •May be responsible for training material and curriculum related to standards and use of organization e-mail systems
IT Infrastructure & Systems Administration	Groupware Administration	Responsible for implementing, maintaining, and supporting the organization's messaging system. Provides technical support on local groupware replication and client dial-up access issues. Ensures smooth integration of all groupware systems in a particular environment. May serve as an internal consultant to developers, assisting them in the area of server supports, security, ID files, and other development issues.
IT Infrastructure & Systems Administration	IT Capacity Planning	Responsible for developing capacity planning recommendations to mitigate risk and ensure that existing hardware, software and network resources are being used efficiently to meet business needs, service level requirements and IT infrastructure growth capacity. Ensures that capacity workload modeling and availability analysis is performed for a variety of platforms and environments. Serves as a subject matter expert to application development, systems administration and engineering and other technical and business staff in planning the resource requirements for systems under development.
IT Infrastructure & Systems Administration	IT System Release Administration	Responsible for cross-organizational efforts required to introduce applications and infrastructure changes into the production environment. Responsible for ensuring all changes are delivered to user while maintaining the integrity and availability of the existing systems. Communicate release expectations across all impacted users.
IT Infrastructure & Systems Administration	Head of Computer Operations & Data Processing (Retail)	Top position responsible for computer operations/technical service and hardware. Establishes operating standards and may initiate capital budgets. Responsible for coordinating computer room operations with workstation networks, telecommunications, register polling, and any other data operations.
IT Infrastructure & Systems Administration	Point of Sale Systems Administration & Data Processing (Retail)	Responsible for the management, maintenance, and information processing for retail point of sale (POS) and inventory systems. Reviews and edits price change and new item maintenance and deletions to be sent to point-of-sale systems. Coordinates the entry of necessary data to maintain databases and ensures that files are accurate and automated systems function properly. Requires a thorough understanding of sales taxability and other surcharges. Resolves problems when possible or alerts management to problems when appropriate.
IT Infrastructure & Systems Administration	IT Systems Incident Management	Responsible for major IT systems incident management from initiation until an acceptable work-around is in place or resolved. Coordinate appropriate resources to resolve critical incidents in accordance with service level agreements and operational level agreements. Own all communication during a major system outage, ensuring IT management and the businesses are kept updated until the incident is resolved. Coordinate, manage and keep chronology of events during incident management conference calls. Update the incident reporting systems with resolution information, liaise with problem management on detection of potential trends; driving down repeat, service impacting failures.
IT Infrastructure & Systems Administration	SharePoint Administration	Responsible for installing, configuring and maintaining SharePoint systems. Supports system operations and services. Creates and manages sites. Identifies, analyzes, and resolves system problems. Trains and supports business users. Researches and resolves access issues. Plans, directs and executes system upgrades and design changes.
IT Infrastructure & Systems Administration	IT Configuration Management	Responsible for products baseline management, document control management, configuration identification management and IT infrastructure change management. Conducts configuration auditing in areas such us software version control, integration construction and release management. Builds and manages CMDB (Configuration Management Database).
IT Infrastructure & Systems Administration	Machine Room Monitoring	Responsible for centralized monitoring and management of all equipment and environment in the computer room, including subsystems of the computer room.
IT Infrastructure & Systems Administration	Mobile Infrastructure Administration	Oversees the daily operations of the organization’s mobile device system. Enforces mobile device security, pushes software to devices, and provides the library with a real time inventory of active devices. Responsible for all mobile device administration, maintenance, installation, and performance optimization using specialized skills associated with enterprise-based mobile device management tools. Plans and executes upgrades and patches for all mobile device applications. Technical liaison for all aspects of vendor-designed mobile device applications.
IT Infrastructure & Systems Administration	IT Data/Voice Network Administration	IT Data/Voice Network Administration work focuses on planning the network implementation, determining physical and logical layouts, installing, configuring, and maintaining ICT data and voice networks including: •Meeting end user needs by ensuring the uptime, performance, resource availability, and security of the networks managed within established budgets and operational guidelines •Determining and diagramming the physical layout which illustrates the physical location of and the connections between devices participating on the network •Determining and diagramming the logical layout which documents the communication protocols (e.g., IP, TCP, POP3, etc.) and type of service/application (email, file transfer, web browsing, etc.) for each segment of the network •Automating routine tasks using scripting and writing basic computer programs to address more complex systems software configuration and enhancement
IT Infrastructure & Systems Administration	IT Server Administration	•Responsible for the design, installation, administration and optimization of the company servers, e.g., Windows, UNIX, Macintosh, LINUX, AIX, Citrix, Solaris, etc. and related components to achieve high performance of the various business applications •Ensures the availability of client/server applications, configures all new implementations, and develops processes/procedures for ongoing management of the server environment •Handles access issues and assists in overseeing the physical security, integrity, and safety of the data center/server farm
IT Infrastructure & Systems Administration	IT Storage Administration	•Responsible for storage management practices including installation and day-to-day management of centralized, complex, and heterogeneous storage environments •Installs, configures, and tests storage management software and hardware •Develops storage allocation, defines backup, and archival procedures •Monitors storage use/resources and troubleshoots storage related issues •Performs capacity planning and maintains/modifies backup an recovery procedures
IT Infrastructure & Systems Administration	IT Data Center Facility Operations	Manage data center operations which cover managing site facilities and maintenance, security and surveillance systems, system installations and the overall customer experience. Ensure delivery of services as per client requirements and control cost and manage vendors. Monitor and maintain uptime of facilities by minimizing breakdowns and maximizing process and system efficiencies (e.g., maintenance and administration of servers/databases/applications/network/non-IT infrastructure). Plans and administers acquisition/installation of hardware equipment, software and maintenance agreements to maximize integration, compatibility and continuing operations of systems with minimal disruption.
IT Infrastructure & Systems Administration	IT Database Administration	IT Database Administration work includes designing, configuring, and managing databases to ensure the integrity, security and accessibility of the organization's data including: •Defining standards for physical data storage, maintenance, access and security administration •Performing backup and recovery using Database Management Systems •Configuring database parameters and defining data repository requirements, data dictionaries, and warehousing requirements •Designing and implementing approaches to improve database performance, capacity, and scalability
IT Infrastructure & Systems Administration	Database Administration: Oracle	Responsible for designing, configuring, and managing databases in PL/SQL-based Oracle environment, using dedicated software tools (Oracle Enterprise Manager, Oracle Net Manager, etc.) to ensure the integrity, security and accessibility of the organization's data. Manages schemas consisting of shared tables, indexes, database-resident program units and other logical structures. Grants schema accesses to users, assigns users to appropriate groups and roles. Monitors users authentication process and manages security parameters (such as user names, passwords, local and external authentication, etc.). Configures and defines data repository requirements, data dictionaries, and warehousing requirements. Audits and monitors attempted transactions, tracks transaction logs to prevent errors and disruptions. Performs backup and recovery according to procedures and scenarios in Oracle environment. Performs tuning of database instances to optimize performance. Enhances capacity and scalability according to business needs.
IT Infrastructure & Systems Administration	Database Dictionary Administration	In a client/server environment, enters and maintains data dictionary information, data keyword lists and dictionary forms. Reviews all information to be entered into the dictionary to ensure adherence to standards and to ensure that all requirements are met. Maintains a current library of each client/server processing system's information recorded in the dictionary.
IT Infrastructure & Systems Administration	Database Administration: SQL Server	Responsible for designing, configuring, and managing databases using Transact SQL-based MS SQL Server to ensure the integrity, security and accessibility of the organization's data. Defines standards for physical data storage, maintenance, access and security administration. Configures database parameters and defines data repository requirements, data dictionaries, and warehousing requirements. Ensures each user has access to an appropriate database instance with its unique collection of objects. Prepares Data Recovery Plan and follows database Backup and Restoration Strategy when needed. Enhances database capacity and scalability according to business needs. Designs and implements approaches to improve database performance, capacity, and scalability. Runs and compiles reports, metrics and insights using MS SQL Server add-ons (SSAS, SSRS, etc.).
IT Infrastructure & Systems Administration	Clinical Trial Database Development/Administration (Life Sciences)	Designs, programs and implements clinical trial database for new and ongoing clinical research studies. Manages clinical database activities including: archiving of clinical data and clinical study databases, security administration, electronic data received from clinical trial sites and vendors, and the development of technical study documents such as annotated case report forms.
Information Systems Administration & Reporting	No Specialization	Positions in this sub-family are responsible for managing or performing work that focuses on vendor selection, configuring, maintaining, and generating reports for a function-specific information system including: •Processing function-specific transactions and maintaining function records/data •Generating reports and conducting analysis on function-specific data •Ensuring the accuracy of information entered into the system and testing new features of the system as they are implemented to verify accuracy of function-specific procedures
IT User Support	No Specialization	Positions in this sub-family are responsible for providing support to employee end users in areas of personal computers/servers/mainframe applications, data/voice network, and ERP systems including: •Acquiring, installing, and upgrading PC components & software and planning for/responding to service outages •Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems •Responding to user requests to research complex problems associated with the organization's telecommunications networks (voice and/or data) •Providing real-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence and knowledge transfer
Information Systems Operations & Production Control	No Specialization	Positions in this sub-family are responsible for performing work in one or more areas related to batch data/scheduled job processing including: •Running jobs according to schedule and facilitating backup jobs by loading or changing backup media •Monitoring jobs and allocating resources to jobs based on priority •Monitoring data processing hardware and software for errors, documenting data production runs and processing performance
External Client IT Consulting	No Specialization	Positions in this sub-family are responsible for providing IT functional/technical/strategic consulting and assisting businesses and other organizations to operate their IT software/hardware systems more efficiently by identifying and measuring problems, and recommending, customizing and implementing solutions. Depending on the organization, consulting projects include conducting organizational studies and evaluations; designing IT systems and procedures, and conducting work and process studies. Activities include developing and managing client relationships and managing project timelines, budgets, fees and outcomes.
Software Product Engineering	Software Architecture Engineering (Automotive, High Tech)	Software Architecture Engineering (High Tech) focuses on architecting multiple types/categories of software including end-user applications and operating systems/utility software (which provides a platform for running end user applications) for sale to external customers. The work includes: •Performing complex software process definition, requirements analysis, and high-level design/modeling to convert stakeholder needs into software solutions •Designing and specifying the overall software structure, core elements, and properties by understanding the software requirements, constraints, interfaces, and dependencies •Developing the architectural guidelines, specifications, and technical standards, including coding standards, tools, services and platforms related to current and future technological environments •Communicating the design of the software architecture to stakeholders
Software Product Engineering	Software Architecture Engineering: Mobile Applications (High Tech)	Software Architecture Engineering: Mobile Applications (High Tech) work includes: •Responsible for defining the architecture and framework for mobile software applications •Defines the direction and scope of development of the mobile software applications/products •Designs the architecture ensuring performance, capacity, and scalability of the mobile application, and leads development teams during implementation phase •Proactively researches nascent technologies and keeps up-to-date on emerging industry standards and best practices •Drives the application of leading edge architecture development methodologies and tools, and related development and coding standards across platforms and products •Expertise in mobile application development languages and platforms (e.g., iOS, Android, Blackberry, Windows Mobile, Symbian etc.)
Software Product Engineering	Application Architecture Engineering (High Tech)	Responsible for defining architecture and framework of software applications. Defines direction and scope of development of applications/products. Designs architecture of applications ensuring desired performance, capacity, and scalability. Leads teams in implementation phases. Researches nascent technologies and keeps up-to-date with emerging industry standards and best practices. Drives application of cutting-edge architecture development methodologies and tools, development and coding standards across platforms and products.
Software Product Engineering	Software Development Engineering (High Tech)	Software Development Engineering (High Tech) focus on developing multiple types/categories of software including end-user applications and operating systems/utility software, that provides a platform for running end user applications for sale to external customers. The work includes: •Conducting requirements gathering and analysis to understand the domain of the software problem and/or functionality, the interfaces between hardware and software, and the overall software characteristics •Using programming, scripting, and/or database languages to write the software code •Supporting software testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding software enhancements •Applying knowledge of software development best practices, including coding standards, code reviews, source control management, build processes, testing, and operations
Software Product Engineering	Software Development Engineering: R&D (High Tech)	Software Engineers/Programmers matching to this specialization work in a software R&D environment developing software source code or new software that will be released commercially.
Software Product Engineering	Software Development Engineering: End User Applications (High Tech)	Software Development Engineering: End User Applications (High Tech) work focuses on developing end user software applications across multiple platforms, operating systems, and devices including: •End user applications for desktop/laptop PCs, server computers, and/or mobile devices •Platform-specific applications that are installed directly on the computing device (i.e., native applications)
Software Product Engineering	Web Applications Development Engineering (High Tech)	Web Applications Development Engineering (High Tech) work focuses on developing external product web applications for desktop/laptop PCs, server computers, and/or mobile devices. Web applications are defined as: •Cross-platform applications installed on remote servers and accessed through the internet •Developed using standard web technologies (i.e., HTML5, JavaScript, and CSS) that work across multiple devices Web Applications developers: •Use back-end programming languages (e.g., ASP, Java, Perl, C++, etc.) in addition to the front-end scripting languages (HTML5, JavaScript, CSS) to optimize performance, security, and scalability •Develop programs to transmit information between the web application front-end and applicable back-end databases
Software Product Engineering	Web Applications Design & Development Engineering (High Tech)	Web Applications Design & Development Engineering (High Tech) work focuses on designing the look/feel/user experience in addition to programming the functionality of interactive web applications. Web Applications are defined as: •Cross-platform applications installed on remote servers and accessed through the internet •Developed using standard web technologies (i.e., HTML5, JavaScript, and CSS) that work across multiple devices •Developed for use as a product by external customers (vs. as an e-commerce website/online sales tool, external marketing/communications website, or internal company intranet website). Web Applications designers/developers: •Create the overall visual, audio, and interactive design of the web application •Create and manipulate individual design elements (e.g., audio, video, still images, animation, text, etc.) using graphic/multi-media design software (e.g., Photoshop, Illustrator, Flash, ProTools, AfterEffects, etc.) •Develop the architecture and program the functionality of the web application using programming languages (e.g., ASP, Java, Perl, C++, etc.) in addition to scripting languages (HTML5, JavaScript, CSS)
Software Product Engineering	Client-End Software Development Engineering (High Tech)	Responsible for developing the client-end software applications. Develops software programs to create the visual front-end elements of a software, application, or website using programming languages like HTML5, JavaScript, CSS etc.
Software Product Engineering	Back-End Server Application Development Engineering (High Tech)	Develops server applications using programming languages like Python, PHP, .Net, C++, C, VB, Delphi, etc. Apart from programming language skills, back-end development is required to achieve product functionalities and meet business needs.
Software Product Engineering	Algorithm Development Engineering (High Tech)	Responsible for design and development of novel algorithms in support of end users’ needs. Designs, implements, and optimizes statistically robust, efficient, and scalable algorithms. Adapts the algorithms to meet system and customer requirements. Develops test strategies and methodologies to evaluate new or competing algorithms. Documents the process behind algorithm design, including goals, trade-offs, decision criteria, and reasoning behind implementation choices. Stays up-to-date on latest research and algorithm development methodologies.
Software Product Engineering	Virtual Reality Applications Development Engineering (Media & High Tech)	Responsible for design and development of virtual reality applications for desktop/laptop PCs, mobile devices, etc. Uses programming languages to design modular and scalable components that serve as the building blocks for the virtual reality experience. Provides support to software testing and validation teams to identify and debug issues. Must have expertise in 3D programming languages (e.g. , Unity 3D).
Software Product Engineering	Application Security (High Tech)	Responsible for working closely with the product and software development team to threat model, vulnerability scan and pen test the early software/system/network architecture to identify required control points in the application stack. Cooperates closely with developers to diagnose, document and remediate application security vulnerabilities. Evaluates, recommends and implements application security related software in an automated continuous integration/deployment environment. Expertise in related technologies like Identity and Access Management tools, Java Security, IBM Appscan, CA Siteminder, etc.
Software Product Engineering	Systems Software Engineering (High Tech)	•Systems Software Engineering work focuses on developing software for use in operating/controlling computer hardware, which provides a platform for running end user applications •Systems software is written using lower-level programming languages and includes operating systems, device drivers, compilers, utilities, etc.
Software Product Engineering	Platform Development Engineering (High Tech)	Responsible for development of the software platform to support various applications. Designs, develops, tests, debugs, and implements cross-domain and globally scalable software platforms in support of end users’ needs. Creates product roadmap, defines technical requirements, and develops platform architecture. Provides technical documentation, guidance, and support on platform capabilities. Expertise in software programming languages and database technologies.
Software Product Engineering	Firmware Engineering (High Tech)	•Responsible for the creation and coding of firmware - the embedded software in electronics devices, including embedded 2D/3D graphics engine •Researches, designs, and develops firmware algorithms used in electronic hardware devices •Develops and executes test plans and scripts to ensure new firmware meets specifications, functionalities, and performance requirements •Debugs firmware and compatibility issues •Documents technical manuscripts for firmware operations and works with programmers & hardware design engineers •Expertise in machine language, assembly language, and other programming languages (e.g. C, C++, etc.)
Software Product Engineering	Cloud Software-As-A-Service (SAAS) (High Tech)	Software Engineers/Programmers matching to this specialization develop scalable, multi-tenant end user applications delivered remotely through a cloud software-as-a-service (SAAS) subscription. SAAS applications engineering and programming requires expertise in developing the following product functionality: •Multiple tenants utilizing the same software installation (vs. separate installations for each customer) with some level of customization available by tenant •Self-serve subscription/user management that enables customers to scale up or down the number of users in real time within the application itself •Large scale data transfer & storage, security, and integration with other systems on a cloud infrastructure
Software Product Engineering	Cloud Platform-As-A-Service (PAAS) (High Tech)	Software Engineers/Programmers matching to this specialization build software development tools for use in cloud platform-as-a-service (PAAS) product offerings. Software development tools are created for specific software/hardware development platforms and provide ready-made functionality for common application development tasks including: •Integrated development environment (IDE) software •Application programming interfaces (APIs) •Data retrieval and storage, debuggers and compilers •Sample code libraries and user interface elements
Software Product Engineering	Cloud Infrastructure-As-A-Service (IAAS) (High Tech)	Cloud Infrastructure-As-A-Service (IAAS) (High Tech) work includes: •Responsible for the development of cloud infrastructure to host cloud applications, platforms and other user offerings/data •Determines infrastructure specifications and designs/develops large virtual infrastructure solutions in support of end users’ needs •Implements and tests infrastructure solutions using specialized infrastructure tools, techniques, and technologies to support multiple cloud platforms •Ensures infrastructure scalability and security. Expertise in virtualization technologies, servers, networks etc.
Software Product Engineering	Integrated Solutions (Hardware & Software) Engineering (High Tech)	•Responsible for designing, configuring, and installing information systems (including hardware and software) that have been purchased by the organization's customers •Advises the sales team on the technical aspects of information systems and products •Collaborates with the sales team to estimate the costs and technical requirements of modifying, configuring, and installing information systems products to meet customer needs and systems environment •Ensures smooth integration with customer’s existing systems •Prepares flow charts, models, and procedures and conduct feasibility studies to design possible system solutions •Writes system and programming specifications so that when the system is implemented it will meet customer needs •Prepares and maintains technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.
Telecommunications Network Planning, Operations & Site Acquisition	No Specialization	Positions in this sub-family are responsible for network planning, operations, control and maintenance work specific to the Telecommunications industry. Activities include planning and optimizing the telecommunications network; conducting scheduled maintenance, diagnosing and troubleshooting faults and undertaking repairs; monitoring of the network for alarms or conditions that may require special attention to avoid impact on the network's performance; and managing site acquisition activities related to network infrastructure installations.
Corporate Compliance & Legal Leadership	Head of Corporate Compliance & Legal	Head of Corporate Compliance & Legal is accountable for work associated with the following areas: •Corporate Compliance •Legal •Regulatory Affairs •Ethics Compliance
Corporate Compliance & Legal Leadership	Head of Corporate Compliance (Including Regulatory Affairs)	Responsible for the development, implementation, and enforcement of the corporate compliance and regulatory affairs programs. Consults on an ongoing basis on related issues with operation managers and executives. Ensures conformance with applicable laws and regulations. Ensures regular training is conducted on regulatory affairs/compliance issues.
Legal & Compliance Management	No Specialization	Positions in this sub-family are responsible for managing teams and processes across two or more of the following areas: •Legal •Regulatory Affairs (Ensuring organization obtains regulatory approval for new products, product changes, etc.) •Internal Audit (Auditing Business Operations/Processes, Financial, IT Systems, etc.) •Fraud Detection & Prevention •Compliance (Ensuring compliance with ethical standards, employee health & safety, environmental sustainability, conflicts-of-interest, etc.)
Legal	No Specialization	Positions in this sub-family are responsible for work in some/all of the following areas: •Providing legal advice/counsel in business-related areas •Researching, analyzing, and interpreting proposed and existing laws, statutes, and regulations •Identifying, monitoring and addressing issues of legal risk •Structuring, drafting, negotiating and/or approving legal contracts, letters of agreement, policies and other documents •Representing/advocating for an organization in litigation, arbitration, mediation or other disputes with courts, government agencies, or other legal authorities
Legal	Head of Legal	Head of Legal is accountable for work associated with two or more of the following: •General Business Law/ Legal Counsel •Patent/Intellectual Property Law •Legal Research & Document Drafting •Contract Negotiation & Administration •Legal Records Management
Legal	Legal Counsel: General Business	Legal Counsel: General Business includes advice/counsel across multiple areas of business law related to an organization’s legal rights and obligations, including: •Providing legal advice/counsel in business-related areas of expertise (e.g., corporate law, real estate, tax, business litigation, transactions/anti-trust, compliance, intellectual property, employment/labor, corporate governance, ethics, etc.) •Researching, analyzing, and interpreting proposed and existing laws, statutes, and regulations •Identifying, evaluating, and addressing issues of legal risk •Structuring, drafting, negotiating and/or approving legal contracts, letters of agreement, policies and other documents related to a variety of trade, commercial, financial, and operational matters •May represent/advocate for an organization in litigation, arbitration, mediation or other disputes with courts, government agencies, or other legal authorities •In-house legal counsel may also be accountable for liaising with external legal counsel on complex legal issues
Legal	Legal Counsel: Patent/Intellectual Property	Legal Counsel: Patent/Intellectual Property is a specialized area of General Business Law focused on ensuring that an organization’s inventions/intellectual property are protected and do not infringe on the patents of others, including: •Structuring/negotiating patent licenses and intellectual property agreements (e.g., copyrights, trade marks, database rights, design rights, domain names, etc.) •Preparing, filing, and prosecuting patent applications •Providing legal advice and opinions on patentability of inventions, validity of patents, and patent infringement •May handle appeal and interference proceedings
Legal	Legal Counsel: Litigation	Represents plaintiffs and defendants in civil cases and manages all phases of the litigation process from investigation, pleadings and discovery to pre-trial, trial, settlement and appeal.
Legal	Legal Counsel: Regulatory	Specializes in law regarding regulatory and environmental advice at multiple layers of government including joint review panels, boards and commissions, and environmental acts and regulations. Work encompasses all environmental aspects of industry including oil & gas, power, manufacturing and transport.
Legal	Legal Counsel: Commercial/Corporate	Specialist in commercial law. May be involved in business transactions or negotiations related to establishing or dissolving a business, merging two businesses, creating contracts, establishing non-compete clauses or changing a business's organizational structure.
Legal	Legal Research/Paralegal	Legal Research/Paralegal includes: •Conducting legal research (e.g., due diligence, case and factual research, patent searches, responding to queries and investigations, preparing summary reports, etc.) •Drafting, reviewing and editing legal documents (e.g., contracts, agreements, business communications, etc.) •Project management for legal cases, litigation, transactions, etc. •Preparing legal forms/templates and legal pleadings (arbitration, litigation, etc.) •Developing and maintaining files, databases and systems to collect, store and retrieve data on litigation, union contracts, patent management, etc.
Legal	Legal/Regulatory Records Management	Legal/Regulatory Records work is focused on ensuring control of legal/regulatory records in compliance with external and organization-specific regulations and standards including: •Developing and implementing processes, governance, and employee training for electronic/paper document collection, storage, controlled access/retrieval, archives, and disposal •Managing system user administration, dictionaries, security, access control lists and quality control processes •Supporting audits, inspections, divestitures, due diligence and litigation activities •In some organizations, may be accountable for developing and implementing records disaster preparation and recovery plans
Legal	General Legal Contract Management	Responsible for management of contracts with customers, vendors, suppliers, partners, or employees. This includes contract drafting, execution, and analysis for the purpose of maximizing financial and operational performance and minimizing risk. Negotiates the terms and conditions in contracts and ensures compliance with them. Documents any changes/amendments that may happen during execution of the contract. Creates and maintains contract database for easy access and retrieval.
Legal	Land Contracts & Negotiations	Requires a solid understanding of regulations, agreements and negotiations. Negotiates and drafts agreements for options, acquisitions, and divestitures; monitors performance of contractual obligations; participates in sales providing advice on potential competitors, historical sales data, posting and bidding strategies.
Legal	Land Contracts Analysis	Requires a solid understanding of types of land contracts and regulations. Responsible for the preparation and administration of land contracts in an assigned area. Typical duties include analyzing and drafting more complex agreements, monitoring contractual obligations in an assigned area, ensuring Land Administrators receive appropriate information from land contracts and follow up with third parties on outstanding agreements and documentation in their area of responsibility.
Legal	Patent Preparation & Prosecution	Assists with the preparation and prosecution of patent applications. Responsible for patent search analysis and patent research. Assists with foreign patent applications and responses. Provides patent knowledge consultation for relevant departments and shares new patent information. Responsible for the maintenance of the patent information database. Investigates and analyzes relevant patent and technical information.
Legal	Patent/Intellectual Property Search (Professional Services)	Responsible for searching multiple databases to provide patent, trademark, intellectual property and/or other relevant information to internal or external clients. Monitors and manages business and company name searches. Prepares client reports and correspondence. May attend to trademark due diligence matters, including the filing and renewal of business and company names.
Legal	Service Provider Contracts Management (Life Sciences)	Negotiates, implements and administers the service and/or financial terms of contracts with Contract Research Organizations (CROs), Research and Development contract vendors such as research organizations, commercial central laboratories or other service providers. Develops and/or maintains systems to track costs and performance metrics. Keeps abreast of industry outsourcing trends and market conditions to ensure effective allocation of financial and human resources. Develops, implements and enforces policies, procedures and protocol and advises management of contractual obligations. May coordinate, liaise with or lead cross-functional negotiation or buying teams.
Regulatory Affairs	No Specialization	Positions in this sub-family are responsible for ensuring the organization gains regulatory approval for new products and product amendments; and for maintaining the currency of product licenses and permits. Activities include some/all of the following: •Ensuring the organization is aware of and compliant with legislation and regulations pertaining to the business •Monitoring/interpreting regulatory developments and determining the impact on business operations and compliance programs •Compliance implementation •Regulatory reporting/documentation for internal and external audiences •Gathering data, preparing, reviewing, and/or approving regulatory compliance documents
Regulatory Affairs	Medical Affairs - Non M.D. (Life Sciences)	Oversees the direction, planning, execution of clinical trials/research and the data collection activities. Contributes to implementation of clinical protocols, and facilitates completion of final reports. Recruits clinical investigators and negotiates study design and costs. Responsible for directing human clinical trials, phases III-IV for company products under development. Coordinates and provides reporting information for reports submitted to the regulatory agencies. Monitors adherence to protocols and determines study completion. Coordinates and oversees investigator initiations and group studies. May participate in adverse event reporting and safety responsibilities monitoring. May act as consultant/liaison with other corporations when working under licensing agreements.
Internal Audit	No Specialization	Positions in this sub-family are responsible for examining, evaluating, and reporting on financial, operational and managerial processes, systems and outcomes to ensure integrity and compliance. Activities include some/all of the following: •Process/operations monitoring and review •Financial transaction monitoring and review •Systems auditing (e.g., IT systems audit; information security evaluation) •Audit reporting for external auditors, regulatory authorities, joint venture partners, etc.
Fraud Management	No Specialization	Positions in this sub-family are responsible for ensuring protection of an organization against frauds. Activities include one or more of the following: monitoring and acting on intellectual property infringement to protect the brand, anti-money laundering, establishing strategies/tactics for fraud management, preventing/detecting/investigating fraud cases against customer accounts and taking appropriate action, customer verification, preventing/detecting/investigating and acting on credit card fraud.
Compliance	No Specialization	Positions in this sub-family are responsible for defining and documenting policies and procedures related to the standards established by the business that comply with applicable external legislation/regulations, but may also reflect a higher standard than the legally required minimum. Activities include employee compliance training and ensuring employee completion of all required courses; auditing compliance with programs & procedures, investigating complaints, and verifying that deficiencies are corrected.
Environmental and Employee Health & Safety	No Specialization	Positions in this sub-family are responsible for ensuring environmental/employee health & safety standards are met in all areas of the organization. Activities include: •Developing and implementing measures to protect the environment and ensuring company business operations are sustainable •Conducting safety audits; identifying workplace hazards and hazardous conditions in external environments •Investigating employee and environmental accidents and recommending corrective actions •Educating and training employees in workplace/environmental health and safety
General Business Project/Program Management	No Specialization	Positions in this sub-family are responsible for planning, organizing, and controlling resources/processes to achieve project/program objectives within scope, time, quality, and budget constraints. General project management work requires only general knowledge of the project/business requirements and no specific technical knowledge is required.
Technical Project/Program Management	No Specialization	Positions in this sub-family are responsible for planning, organizing, and controlling resources/processes to achieve project/program objectives within scope, time, quality, and budget constraints. Technical project/program management work requires the incumbent to have some foundational knowledge in the specific area in order to advise on scope changes, QA and other more technical aspects of the project.
Technical Project/Program Management	Technical Program Management Office (PMO)	Technical Program Management Office (PMO) work is accountable for providing central expertise, support, and control for an organization's technical projects/programs including: •Developing technical program/project management best practices/templates and providing training/mentoring to project teams •Monitoring dependencies across multiple inter-related technical projects •Gathering and reporting consolidated technical project status and financial information to leadership •In some organizations may serve as a central governing body to review/audit adherence to methodologies, budgets, and timing •In some organizations may provide full staffing and management for the organization's major technical projects/programs
Technical Project/Program Management	Technical Project Management	Technical Project Management requires specific technical knowledge to plan, organize, and control resources, procedures, and timing for a technical process or project including: •Developing detailed work plans, schedules, project estimates, resource plans, and status reports, conducting risk analysis and monitoring the progress of plans against project milestones and budgets •Providing technical and analytical guidance to the project team •Ensuring adherence to quality standards and review of project deliverables •Analyzing and documenting requirements by liaising with a range of users in the organization •On some projects, where applicable, manages the integration of vendor tasks and tracks and reviews vendor deliverables
Technical Project/Program Management	Research & Development Portfolio Management	Designs and implements business processes to enable product research and development portfolio prioritization, resource allocation, and risk management. Designs related integrated process and product team activities and directs technical and operational activities to ensure vertical and horizontal integration. Provides product portfolio analyses and reports to management committees for support of decision-making. Leads teams in strategy efforts, lifecycle management planning, and assessments of probability-of-success. Develops systems to support dynamic portfolio management. Serves a key role in portfolio evaluation process. Drives initiatives across functions, research and development units to create fully integrated strategies. Monitors and reports on portfolio status and proactively addresses and resolves issues.
Technical Project/Program Management	Clinical Research Project Management (Life Sciences)	Clinical Research Project Management (Life Sciences) work includes: •Planning, directing, creating, and communicating clinical study time-lines •Gathering input from cross-functional teams and creating plans that help the team produce deliverables on schedule •Ensuring consistency of clinical study and processes across clinical trials •Overseeing and resolving operational aspects of clinical trials in conjunction with project teams and in accordance with standard operating procedures (SOP), good clinical practice (GCP) and specific country regulations such as site and vendor selection, preparing clinical trial budgets •Ensuring study is conducted within clinical trial protocols •Monitoring progress and following up with team members and line managers when issues develop •Implementing and preparing the clinical development strategy as outlined by the clinical teams •May develop recruitment strategy for the trial in program
Technical Project/Program Management	Scrum Product Ownership	Leads the development effort by conveying the vision to a Scrum Delivery Team, outlining and prioritizing work based on business value. Liaises with stakeholders ensuring their interests are included in the release, and the team to ensure the release is developed by the deadline. Responsible for the business aspects of the project, including ensuring the right product is being built, in the right order. Serves as the Scrum Delivery Team's primary contact for information, work prioritization, and decision-making.
Technical Project/Program Management	Scrum Master	Responsible for facilitating work of a Scrum Team (cross-functional self-organizing collaborative team using the Scrum framework to deliver high value outcome addressing complex problems such as technology development) including: •Coaching the team to understand the Scrum framework and practices •Guiding the team through execution of the Scrum practices to deliver outcomes prioritized by the Scrum Product Owner •Helping ensure that goals and scope are clear for the team •Identifying tools for Product Backlog (product requirements) management •Supporting team’s efforts to create high value product •Removing impediments that hinder project progress •Facilitating the Scrum Events (Daily Scrum, Sprint Planning, Sprint Review and Sprint Retrospective) •Promoting continuous communication •Monitoring and helping improve team dynamics •Motivating and acting as the glue that holds the team together •Managing external interference to secure team effectiveness •Sharing accountability for project success with the team
Technical Project/Program Management	Technical Project Management: e-Commerce	Responsible for technical project management, specific to e-commerce applications. Oversees programming staff (internal and/or contract staff), ensuring that deadlines, hardware, and programming specifications are met. Responsibilities may include business-to-business as well as business-to-consumer. Duties may include project budgeting and hiring staff or directing an outsourced programming service.
Technical Project/Program Management	Technical Project Management: Web Development	Technical Project Management: Web Development requires specific Web Development knowledge and focuses on planning, organizing and controlling resources, procedures and protocols to bring about beneficial changes and/or added value to the organization’s website functionality including: •Defining the scope of web development projects, advising on scope changes and quality assurance aspects of the project •Providing technical and analytical guidance to the project team •Coordinating teams, including vendors and contractors to create websites •Reviewing progress, manages resources, and ensures overall quality of completed website, ensuring website interfaces with existing software and systems On some projects, overseeing website development using techniques identified to increase sales that are consistent with the company`s strategies and goals relative to online sales.
Technical Project/Program Management	IT/Business Process Delivery Management	•Responsible for overseeing the execution of an information systems solution in accordance with client’s contractually established terms and conditions •Manages technical/service relationship between the outsourcing providers and the client and/or subcontractors/vendors •Monitors project implementation to ensure project/program complies with the project’s schedule, budget, quality standards and client’s requirements •Performs post-implementation project reviews for an assessment on project achievements/results •Works with the client management team to achieve customer satisfaction & retention and to build the business further
Technical Project/Program Management	Client Benefit Plan Project Management (Health Insurance)	Responsible for the project management of all existing client plan design changes, terms, adds, etc. for large accounts. Tracks the progress of all benefits related changes using project management tools to ensure major milestones are met and tasks are completed on-time and/or develop contingency plans where applicable. Will work with external companies, including clients and vendors to exchange data necessary for a successful transition.
Technical Project/Program Management	Client Benefit Plan Project Management: Implementation (Health Insurance)	Responsible for the total implementation project management for new clients ranging in size from moderate to large accounts. Tracks the progress of the implementation using project management tools to ensure major milestones are met and tasks are completed on-time and/or develop contingency plans where applicable. Will work with external companies, including clients and vendors to exchange data necessary for a successful transition.
Technical Project/Program Management	Asset Project/Program Management (Renewables)	Leads new wind/solar farm development activities (feasibility, licensing, construction, commissioning and operations). May be responsible for one or more major wind/solar farm development projects at any one time. Has the corporate direct and/or oversight responsibility and accountability for any and all phases of a wind/solar farm development project. Develops the strategic and execution plan including the project organisation and structure, contracting strategy and resource plans. Responsible and accountable for the selection of the project management team and all third party design, engineering or other construction and consulting firms that may be engaged. Ensures compliance with all applicable policies, rules, laws and government regulations within Project Scope. Authorizes commitments and expenditures within authority levels, and controls costs within budget limits. Advises other executive management and/or the board of project status and any significant trends and changes in the investment.
Technical Project/Program Management	Wind Turbine Testing Project Management (Renewables)	Responsible for project management of wind turbine power performance measurements, including all aspects of cost, schedule, and scope. Manages procurement and installation of meteorological masts and power measurement equipment. Leads self-organizing teams in the analysis of power performance test data. Inspects, verifies and commissions as-built measurement systems to designed plans. Communicates project status in-person with customers and stakeholders. Troubleshoots data acquisition systems and sensors.
Construction & Property Development Project Management	No Specialization	Positions in this sub-family are responsible for planning, organizing, and controlling resources/processes to complete a construction/property development project within scope, time, quality, and budget constraints. Activities include scheduling, resource allocation, and budgeting. May be involved in engineering aspects of the project.
Manufacturing Plant Management	No Specialization	Positions in this sub-family are responsible for managing teams and processes associated with converting raw materials and components into finished goods including: •Manufacturing Engineering •Manufacturing Production Operations •Manufacturing Repair & Maintenance Operations •Manufacturing Production Planning & Control
Manufacturing Plant Management	Head of Manufacturing & Engineering	Head of Manufacturing & Engineering is accountable for all processes/teams associated with manufacturing, engineering, and production across all plants/facilities including: •Manufacturing Engineering •Manufacturing Production Operations •Manufacturing Repair & Maintenance Operations •Manufacturing Production Planning & Control •Quality •Environmental and Employee Health & Safety
Manufacturing Plant Management	Head of Manufacturing	Head of Manufacturing is accountable for all processes/teams associated with manufacturing production across all plants/facilities including: •Manufacturing Production Operations •Manufacturing Repair & Maintenance •Operations •Manufacturing Production Planning & Control •Quality •Environmental and Employee Health & Safety
Manufacturing Production, Processing & Assembly	No Specialization	Positions in this sub-family are responsible for managing or performing work associated with converting raw materials and components into finished goods including: •General production manufacturing work •Assembling finished components or parts into finished products •Process manufacturing batches of bulk materials/ingredients including mechanical processing (e.g., mixing, grinding, separating, filtering, etc.) and chemical processing (altering the chemical properties of materials through chemical reactions and changing temperature, pressure, etc.) •Setting up and operating machine tools to convert materials into parts, sub-assemblies, and assemblies •Surface finishing of parts, components, and assembled items including washing/painting/plating/anti-corrosion coating, hardening, polishing/engraving/etching, etc. •Packaging materials or finished goods into containers for the purpose of protection, display, and handling
Manufacturing Production, Processing & Assembly	Manufacturing Production Workers	Manufacturing Production Workers focus on setting up, operating, maintaining, and troubleshooting manufacturing production (i.e., machining, processing, assembly, or packaging) equipment including: •Operating machine tool, chemical processing, assembly, or packaging equipment to manufacture products according to production specifications, schedules, volume/cost/wastage targets, and quality standards •Moving, packing, and sorting raw materials or finished goods •Monitoring the quality of output to identify, discard, or re-manufacture faulty products •Maintaining accurate daily production records as input to manufacturing performance analysis
Manufacturing Production, Processing & Assembly	Production Shift/Group Leader	Oversees and organizes all operation activities during normal production for responsible area. Leads all team members to implement production safely, efficiently, and accurately based on safety regulations, standard operating procedures, checklists, quality standards, production plans, etc. Assists with implementation of lean methodology and/or health, safety & environment practices. Coordinates maintenance issues with the maintenance department and oversees safety during maintenance if necessary. Works with other personnel to complete equipment isolation, flushing, replacement, inspection, commissioning, etc. Communicates with team members on all issues. Provides performance evaluation input to supervisor. May work as a backup to positions in a shift group.
Manufacturing Production, Processing & Assembly	Production Tools Handling	Production Tools Handling work focuses on maintaining the necessary inventory levels of manufacturing supplies and tools to support production needs including: •Collecting, storing, and issuing hand tools, machine tools, dies, measuring devices, and other equipment •Maintaining records of withdrawals and returns of tooling •Locating missing or misplaced tools •Ensuring that all tools and equipment are in good working condition and meet calibration specifications
Manufacturing Production, Processing & Assembly	Chemical Plant Outside Operator	Responsible for controlling operations and monitoring utility units in an outside chemical plant area. Performs pre-production route inspections and associated tasks (such as machinery preparation, unloading, lubrication, etc.) based on defined process documentation and technical specification. Ensures facility infrastructure and equipment are properly maintained and fully operational. Monitors production/technological processes to contain possible incidents and handle emergency procedures according to EHS and HSE regulations. Ensures safe and in-time handovers to maintenance and monitors possible technological disruptions. Cooperates with repair and maintenance staff to ensure all the production components are properly handled during maintenance activities (such as dismantling, flushing, replacing, etc.).
Manufacturing Production, Processing & Assembly	Chemical Plant Control Room Operator	Responsible for overseeing the operational environment in the plant. Controls a set of parameters (such as flow rate, pressure, temperature, etc.) to ensure operational efficiency. Implements production plan based on defined specification and targets. Optimizes levels of raw materials and ensures proper utilization of manpower. Monitors production/technological processes to contain possible incidents and handle emergency procedures according to EHS and HSE regulations.
Manufacturing Production, Processing & Assembly	Wafer Fab Operations (High Tech)	Responsible for performing functions associated with wafer production operations, including photolithography, thin films, etch, and diffusion. Performs setup, calibration, qualification and preventative maintenance tasks on wafer fabrication equipment.
Manufacturing Production, Processing & Assembly	Manufacturing Assembly	Accountable for setting up, operating, maintaining, and troubleshooting manufacturing assembly line machinery/equipment at fixed workstation positions including: •Operating machinery/equipment to install a piece/part/component of an in-process product, assembly, or sub-assembly as it moves along the assembly line •Moving, packing, and sorting raw materials or finished goods •Monitoring the quality of output to identify, discard, or re-manufacture faulty products •Maintaining accurate daily assembly production records as input to manufacturing performance analysis
Manufacturing Production, Processing & Assembly	Manufacturing Packaging	Accountable for setting up, operating, maintaining, and troubleshooting manufacturing packaging machinery/equipment including: •Operating manufacturing packaging equipment that packages materials or products by inserting them into containers or filling containers from spouts or chutes •Monitoring, evaluating, and adjusting manufacturing packaging equipment to maximize quality and efficiency •Restocking machines with packaging materials •May include packing, wrapping, securing, or labeling containers
Manufacturing Production, Processing & Assembly	Manufacturing Sewing Machine	Manufacturing Sewing Machine work focuses on the set up, operation, and maintenance of industrial sewing equipment to cut, sew, and trim pieces of fabric/leather for clothing, luggage, home furnishings, etc. including: •Performing precise measurements to size and cut fabric to specified dimensions •Operating sewing machines to edge, hem, and seam fabrics •Attaching trim including zippers, buttons, collars, tags/labels, embroidery patches, etc.
Manufacturing Production, Processing & Assembly	Electrical Installation Assembly	Performs all duties required to lay out, fabricate, and install electrical wiring or coaxial cable on aircraft, maritime, vehicles or transportation equipment. Checks, tests, and troubleshoots electrical systems for conformance to specifications and performs repair, removal, and reinstallation of wiring as necessary. Cuts wire to length, strips insulation from wire ends, and insulates connections with plastic sleeves. Attaches wire or complicated electrical systems to fixtures and accessories such as transformers, instrument panels, and switchboards with fasteners such as bolts, screws, or solder. May monitor and verify quality in accordance with statistical process or other control procedures.
Manufacturing Production, Processing & Assembly	Precision Electromechanical Assembly	Performs a variety of operations to assemble precision electromechanical products. Performs tasks such as drilling, reaming, burnishing, and tapping; uses precision measuring instruments to ensure conformance to specified tolerance. Assembles, disassembles, repairs and reassembles precision assemblies and corrects malfunctions. May assemble and modifies prototype precision units for engineering teams. May monitor and verify quality in accordance with statistical process or other control procedures. Works from diagrams, drawings and/or Standard Operating Procedures.
Manufacturing Production, Processing & Assembly	Aircraft Structural Assembly (High Tech)	Performs a variety of operations to assemble and make major assembly structures such as fuselage panels and bulkheads, and structural subassemblies such as rudders, flaps, and stabilizers. Aligns parts on jigs using templates and fixtures. Performs such minor part-fitting operations as filing, sawing, burring, crimping, trimming, framing, riveting, drilling, and reaming. Measures parts with micrometers and calipers to verify dimensions. May modify incomplete and complete assemblies to incorporate changes to structure. May monitor and verify quality in accordance with statistical process or other control procedures.
Manufacturing Production, Processing & Assembly	Manufacturing Chemical Process Operations	Accountable for operating automatic and/or manual equipment to process batches of bulk materials/ingredients in accordance with operating procedures including: •Operating chemical or mechanical batch process equipment (e.g., mixers, grinders, filter presses, dryers, filtering equipment, furnaces, coolers, pressure chambers, chemical reaction tanks, etc.) •Performing quality control analyses as required to complete in-process batches and identifying variations from standards •Participating in training for hazardous material handling and emergency procedures
Manufacturing Production, Processing & Assembly	Manufacturing Pharmaceutical Process Operations (Life Sciences)	Manufacturing Pharmaceutical Process Operations (Life Sciences) work includes: •Performing a variety of tasks related to the processing of ingredients and/or pharmaceutical products •Operating general manufacturing equipment, such as autoclaves, ovens, stills, and filtration apparatus •Handling raw materials and intermediate or finished products •Mixing compound ingredients for liquid products, suspensions, ointments, mixes, or blends for tablet granulations and capsule powders •Performing general maintenance as required on pumps, homogenizers, filter presses, tablet compression machines, etc. •Performing standard operating procedures to meet current Good Manufacturing Practices (GMP) and maintaining records as required •Completing tasks in compliance with all regulatory requirements •Participating in program or functional team projects developing process improvement methods, solutions, and procedures to enhance program quality, cost, and scheduling In some organizations, may monitor and verify quality in accordance with statistical process or other control procedures.
Manufacturing Production, Processing & Assembly	Composite/Metal Bonding	Bonds a variety of dissimilar materials (composite, metal, or laminate) assemblies, parts, skins, components, equipment or structures into semi-finished or finished products. Lays out articles, cuts parts or materials to size. Applies liquid or solid bonding agents. Operates autoclave, hydraulic presses and ovens to complete bonding cycle. Controls conditions of heat, pressure, and timing by setting and operating various controls according to the specifications for the materials and the bonding agent being used. Sands, burrs and smooths over areas, apply sealing resins to cut or exposed edges. Monitors and verifies quality of finished product. Completes repairs on composite, metal or laminate bonded products using inspection and rework instructions. Verifies quality of finished product.
Manufacturing Production, Processing & Assembly	Manufacturing Production Painting	Manufacturing Production Painting work focuses on coating surfaces of manufactured parts, assemblies, and finished products with protective and/or decorative materials (e.g., paint, varnish, enamel, lacquer, or stain) including: •Setting up and operating painting/coating equipment (e.g., spray machines, dippers, painting control systems, etc.) •Cleaning, sanding, and/or masking surface to be painted •Selecting and mixing coating material •Monitoring painting system control panels and inspecting individual items to verify quality
Production Planning & Control	No Specialization	Positions in this sub-family are responsible for managing production to optimize the use of resources and meet production schedules and standards including: •Developing and implementing production schedules to ensure the effective use of labor, tools, plant and equipment and to coordinate production output with inventory requirements •Estimating resource requirements •Analyzing production and operational data •Matching the organization's resources with demand to maximize output and minimize production costs
Machine Operations	No Specialization	Positions in this sub-family are responsible for managing or performing skilled trades and lower level apprentice craft work for set-up, calibration, and operation of machines used in production processes including: •Precision tool & part making and repair typically performed in a machine shop environment •Computer Numeric Control (CNC) machine tool programming •Coordinate Measuring Machine (CMM) machine tool programming
Machine Operations	Manufacturing Machine Operations	Responsible for the set-up, calibration, and operation of machines used in production processes. Works from verbal or written instructions, diagrams, or models. Inspects machining operations and finished product against specified tolerances using precision measuring tools. Determines and corrects more complex machine malfunctions. Performs routine maintenance and cleaning. May make calculations as well as assist with numeric controlled programming.
Machine Operations	Tool & Die Making Operations	Tool & Die Making Operations focuses on operating computer and/or mechanically controlled machine tools to produce and repair precision metal tools and dies for use in manufacturing including: •Analyzing blueprints, computer-aided design (CAD/CAM/CAE) models, and engineering specifications to define the dimensions and features of the cutting/shaping tools, forms, molds, gauges, and jigs/fixtures •Determining the optimal tool path for fabricating the tool/form/mold by selecting appropriate machine tools (e.g., lathes, drill presses, milling machines, grinders, boring machines, etc.) and specifying the sequence of tool operations •Manually setting up/adjusting machine tools and/or loading instructions into computer numeric control (CNC) systems •Recommending revisions in design and/or substitutions in material based on machinability or fabrication problems encountered
Machine Operations	Mold Making Operations	Mold Making Operations focuses on operating computer and/or mechanically controlled machine tools to produce and repair precision metal molds used to mass produce plastic or metal items including: •Analyzing blueprints, computer-aided design (CAD/CAM/CAE) models, and engineering specifications to define the dimensions and features of the metal mold to be produced •Determining the optimal tool path to fabricate/shape the mold by selecting appropriate machine tools (e.g., lathes, drill presses, milling machines, grinders, boring machines, etc.) and specifying the sequence of tool operations •Manually setting up/adjusting machine tools and/or loading instructions into computer numeric control (CNC) systems •Recommending revisions in design and/or substitutions in material based on machinability or fabrication problems encountered
Machine Operations	Metal Part Machining Operations	Metal Part Machining Operations focuses on operating computer and mechanically controlled machine tools to produce and repair precision metal parts for manufacturing equipment including: •Analyzing computer-aided design (CAD/CAM/CAE) models and engineering specifications to define the dimensions and features of the metal part to be produced •Determining the optimal tool path for fabricating the part by selecting appropriate machine tools (e.g., lathes, drill presses, milling machines, grinders, boring machines, etc.) and specifying the sequence of tool operations •Manually setting up/adjusting machine tools and/or loading instructions into computer numeric control (CNC) systems •Recommending revisions in design and/or substitutions in material based on machinability or fabrication problems encountered
Machine Operations	Metalworking Operations	Metalworking Operations focuses on the operation of machine tools that cut, shape, and form metal including: •Setting up and operating light-duty bench- or floor-type machine tools and equipment such as small lathes, power mills, extruding machines, drills, punch presses, brakes, shears, and saws to perform various metalworking operations •Setting up, adjusting, and performing routine maintenance on machine tools •Checking work using prescribed gauges, jigs, and fixtures to measure against prescribed tolerances •May enter numeric control instructions specified by more senior machinists
Machine Operations	Plastic Injection Molding Operations	Plastic Injection Molding Operations work is focused on setting up, operating, and maintaining equipment that heats/mixes plastic, injects the liquid plastic into a mold, and allows the plastic to cool into desired shapes including: •Loading plastic pellets into the feed hopper of an injection molding machine •Emptying the feed hopper into a heating cylinder to melt the plastic pellets •Injecting the melted plastic into a mold •Regulating pressure, temperature, and plastic speed/feed rates in order to manage quality and process cycle times
Machine Operations	Computer Numeric Control (CNC) Operations	Produces machined parts using a Computer Numerical Control (CNC) lathe machine. Studies work orders, blueprints, engineering plans, materials, specifications, reference planes, locations of surfaces, and machining parameters; interpreting geometric dimensions and tolerances (GD&T). Checks SPC charts for frequency of checks, gauging and measurements.
Machine Operations	Coordinate Measuring Machine (CMM) Programming	Creates inspection programs for the Coordinate Measuring Machine (CMM). Gathers, analyzes, and reports custom written programs to generate inspection data for manufacturing, engineering, and quality.
Machine Operations	Coordinate Measuring Machine (CMM) Operations	Operates the Coordinate Measuring Machine (CMM) for inspection of product. Performs all dimensional layouts using coordinate measuring equipment and prepares layout reports. Assists production in interpreting specifications and inspection procedures.
Machine Operations	Aircraft Sheet Metal Technician (High Tech)	Plans, lays out, fabricates, assembles, installs, and repairs both internal and external aircraft structures and surfaces for aircraft modification in accordance with technical manuals, engineering drawings, and government regulations.
Repair & Maintenance Trades	No Specialization	Positions in this sub-family are responsible for managing or performing skilled trades and lower level apprentice craft work for construction, maintenance, and repair of facilities systems, buildings, and equipment including: •Installation, repair & maintenance in a manufacturing or field site environment •Installation, repair, maintenance, dismantle, and movement of large and/or complex industrial equipment •Service and repair of automobiles and their parts •Installation, repair & maintenance of industry-specific equipment such as Oil & Gas equipment or equipment utilized in provision of transportation
Repair & Maintenance Trades	General Repair & Maintenance Trades Management	General Repair & Maintenance Trades Management includes skilled trades workers who construct, maintain, and repair facilities systems, buildings, and equipment including: •Carpentry, plumbing, electrical, heating/ventilation/air conditioning (HVAC), welding, and mechanical repair & maintenance •Machining repair & maintenance trades (i.e., tool & die making, mold making, metal part making, etc.) •Heavy Equipment Operators
Repair & Maintenance Trades	Repair & Maintenance Carpentry	Repair & Maintenance Carpentry work focuses on installing, repairing, and maintaining wooden structures and equipment including: •Performing rough or finish carpentry work on building structures/scaffolding, platforms, work benches, cabinets, flooring, and interior trim •Operating woodworking tools (e.g., electrical saws, routers, drills, planers, lathes, jointers, molders, borers and sanders) •Performing shop computations relating to dimensions of work and selecting required materials
Repair & Maintenance Trades	Repair & Maintenance Plumbing	Repair & Maintenance Plumbing work focuses on installing, repairing, and maintaining heating, water, and drainage systems including: •Measuring, cutting, threading, bending, reaming, and installing pipe and pipe fittings •Installing and inspecting high-pressure, air, steam, water, and gas systems •Repairing or replacing burst or leaky pipes, removing clogs, and replacing washers •Installing, repairing or replacing plumbing fixtures such as sinks, commodes, water heaters and hot water tanks •Maintaining/applying knowledge of plumbing codes
Repair & Maintenance Trades	Repair & Maintenance Electrical	Repair & Maintenance Electrical work focuses on repairing, constructing, installing, troubleshooting, and maintaining electrical systems and equipment including: •Installing, calibrating, and testing electrical building infrastructure, control systems, and equipment •Cutting, threading, bending, coupling, and strapping electrical conduit wiring •Troubleshooting electrical malfunctions and inspecting circuits/wiring for shielding and grounding •Testing electrical equipment for safety and efficiency
Repair & Maintenance Trades	Repair & Maintenance Welding	Repair & Maintenance Welding work focuses on repairing and maintaining equipment, structures, and fixtures by applying heat to bond/fuse metal surfaces or parts together including: •Using hand welding and flame cutting equipment such as arc welders, gas welders, and gas torches to assemble metal components into parts for equipment •Maintaining and repairing manufacturing production equipment, structures, pipe systems, and ductwork •Inspecting existing weldments to identify areas of weakness •May also use welding equipment to perform metal cutting/trimming work or fabricate simple fixtures
Repair & Maintenance Trades	Repair & Maintenance Painting	Responsible for painting various surfaces as required and in accordance with established safety procedures. Responsible for the preparation of various surfaces and the application of paints, enamels, stains, shellac, varnishes, or other finishes using brushes, sprayers, or rollers. Mixes paints and matches colors using proper proportions of pigment, oil, base, and thinner. Must utilize proper painting and finishing application procedures to ensure quality of work.
Repair & Maintenance Trades	Repair Center Technician	Responsible for performing complete operation checkout, modification, disassembly, repair, reassembly, test calibration, diagnosis, and correction of problems. Follows repair and return processes to ensure high quality and short cycle time of repair and return. Sets up necessary repair and test facilities.
Repair & Maintenance Trades	Repair & Maintenance Electrical & Instrumentation	Responsible for installation, maintenance, calibration and program monitoring, measurement and/or control equipment.
Repair & Maintenance Trades	Insulation Services	Responsible for applying insulation materials to pipelines, plumbing, heating, cooling and refrigeration systems, and pressure vessels.
Repair & Maintenance Trades	Gas Appliances/Equipment Repair	Provides repair services for residential and commercial equipment including constructing, testing and certifying piping installations, metering and gas pressure regulating equipment. Troubleshoot a wide range of gas burning equipment. Provide advice on matters such as space heating, water heating, cooking, clothes drying, and general heating and insulation requirements. Investigates and resolves emergency gas leak reports.
Repair & Maintenance Trades	Locksmithing	Responsible for the installation, repair, maintenance, service and inspection of locks and locking devices. May cut metal keys and/or produce mechanical and electronic keys. Responsible for key security and inventory including documentation.
Repair & Maintenance Trades	Repair & Maintenance Electronic Locking Equipment	Installs, reviews, repairs and maintains electronic locking equipment. Locks may be wireless or utilize Radio-frequency identification (RFID) technology. Equipment includes door locks and safes.
Repair & Maintenance Trades	Repair & Maintenance Masonry	Uses building materials such as bricks, blocks, concrete or stone structures, to repair walls, floors, fences, partitions, arches, and other masonry structures.
Repair & Maintenance Trades	Manufacturing Repair & Maintenance Management	Manages repair and maintenance of manufacturing facilities and equipment including: •Installing, repairing, and maintaining mechanical and electronic equipment, tools, and instruments •Installing, repairing, and maintaining manufacturing facilities infrastructure •Making/machining replacement tools and parts for manufacturing operations •Planning and prioritizing work orders and scheduling overall repair and maintenance activities to minimize production downtime and disruptions
Repair & Maintenance Trades	Mechanic: HVAC	Mechanic: (HVAC) work focuses on installing, maintaining, and repairing HVAC systems that control thermal comfort/air quality including: •Installing the HVAC system compressors, furnaces, ventilation fans, etc. and fabricating/assembling/installing ductwork •Performing maintenance to prevent failure of HVAC equipment & components (e.g., centrifugal compressors, electrical controls, evaporative condensers, pumps, fans, heating equipment, etc.) •Performing routine inspections of piping systems, valves, and related equipment •Charging air conditioning systems with refrigerant, checking/testing for leaks, and adjusting regulators
Repair & Maintenance Trades	Mechanic: Industrial Machinery	Mechanic: Industrial Machinery work focuses on installing, repairing, maintaining, dismantling, and moving large and/or complex stationary equipment including: •Leveling, aligning and installing industrial machinery (e.g., conveyors, tram rails, engines, turbines, production equipment, etc.) on foundations/base plates using hand and power tools •Dismantling/moving machinery/equipment using hammers, wrenches, crowbars, hoists, dollies, rollers, and trucks •Determining and performing required maintenance (cleaning, lubricating, aligning/adjusting parts, calibrating, etc.) •Testing, troubleshooting, and repairing machines and equipment and ordering/installing replacement parts
Repair & Maintenance Trades	Mechanic: Refrigeration	Performs scheduled preventative maintenance on HVAC and refrigeration systems.
Repair & Maintenance Trades	Mechanic: Ammonia Refrigeration	Diagnoses and solves most ammonia problems. Experience in central ammonia refrigeration systems. Must have electronic operational knowledge.
Repair & Maintenance Trades	Mechanic: Forklift	Performs maintenance repairs on forklifts, jacks, etc.
Repair & Maintenance Trades	Boiler Operator	Operates and maintains boilers, stationary/steam engines, turbines, and equipment which supply electricity, steam, heat, refrigeration, air conditioning, compressed air, ventilation, or which treat water. Calibrates equipment, performs troubleshooting, and repairs/replaces defective equipment. Monitors and interprets gauges, dials, meters, and charts to ensure equipment is functioning properly.
Repair & Maintenance Trades	Mechanic: Tractor/Trailer	Performs maintenance and repairs on tractors and trailers.
Repair & Maintenance Trades	Mechanic: Light Vehicle	Provides service and repairs to light vehicles to maintain the safety and reliability standard according to manufacturer’s specifications and requirements. Inspects and tests mechanical units, such as engines, transmissions, axles and brake systems, to locate faults and malfunctions. Repairs or replaces mechanical units or components using hand and power tools. Orders materials and spare parts that are needed. Maintains the vehicle service and history documentation.
Repair & Maintenance Trades	Hazardous Material Transportation Cleaning	Responsible for monitoring the performance of the truck wash ensuring all vehicles carrying hazardous materials are clean before leaving the plant site. Completes facility inspections, start-up and shutdown procedures. Washes and air-dries trucks and gathers samples for lab testing from vehicles and roadways. Documents processes and procedures, and communicates monitoring and testing results.
Repair & Maintenance Trades	Truck Maintenance	Fuels and maintains oil levels in trucks and refrigerated trailers. Washes inside of trailers using a high-pressure system.
Repair & Maintenance Trades	Auto Mechanic/Technician (Auto Dealers & Manufacturers)	Responsible for repair and maintenance work in accordance with quality control standards. Carry out technical diagnosis and documentation of results based on the procedures.
Repair & Maintenance Trades	Auto Body Repair (Auto Dealers)	Carry out body repair and function test. Initiate procedures, including testing and adjustment operations. Report and communicate to the service advisor the vehicle conditions in order to facilitate repair quotation and the job extension. Advise the service advisor on the applicable warranty repair.
Repair & Maintenance Trades	Auto Body Painting (Auto Dealers)	Carry out independently paint repair and function tests. Review regularly quality of team repair work. Advise the Service Advisor on the applicable warranty repair. Fill out the job orders according to the standards. Ensure accurate clocking of all jobs carried out. Carry out necessary inspection of the paint area in accordance to the safety regulations and the workshop rules.
Repair & Maintenance Trades	Automotive Service Technical Training (Auto Dealers)	Responsible for establishing and implementing annual training plan based on the training by OEM. Provide on-site training based on the training plan.
Repair & Maintenance Trades	Steamfitter (Oil & Gas, Mining)	Builds and maintains piping systems used to produce or transport oil and gas.
Repair & Maintenance Trades	Gas Meter/Pipes Installation, Maintenance & Repair (Utilities)	Installs prefabricated single meter sets and distribution pipe, fittings and related components. Repairs and alters gas mains and services using heat fusion operations on plastic pipe systems. Conducts system leakage and hazard surveys to locate, classify, pinpoint and vent gas leakage to a safe condition pending repairs.
Repair & Maintenance Trades	Marine Engine Room Crew	Responsibilities include operating, troubleshooting, and monitoring all mechanical, electrical, hydraulic, refrigeration, water treatment and propulsion systems on the vessel. Monitors equipment and records readings. Maintains an engine room log. Conducts or supports the start-up and shut-down of engine room equipment. Cleans equipment, machinery, and machinery spaces. Maintains and repairs vessel machinery and tanks. Keeps watch in the engine room.
Repair & Maintenance Trades	Aircraft Mechanic	Responsible for the repair, replacement and maintenance of the key components of aircrafts. Performs the necessary checks in regards to the mechanical and functional components of the aircraft, including the testing of and replacement of defective or faulty parts. Uses a variety of tools and equipment to perform diagnosis on parts to be replaced. Ensures repairs and maintenance are compliant with national and international standards of work. Maintains safety and cleanliness of the hanger or workshop. Demonstrates knowledge in one of the three main components of aviation maintenance, including airframe maintenance, power plant mechanics or Airframe & Power plant (A&P) components.
Repair & Maintenance Trades	Aircraft Base Maintenance Management (Air Transportation)	Directs and manages daily control and coordination of all aircraft base maintenance processes. Responsible for one or more shifts or one or more functions in the repair, overhaul, and modification of units produced in the workshop. Ensures personnel, equipment and facilities are operating safely and efficiently. Establishes and monitors programs to ensure ground support equipment is maintained in safe and serviceable operating conditions.
Repair & Maintenance Trades	Aircraft Line Maintenance Management (Air Transportation)	Responsible for routine and non-routine aircraft line maintenance. Directs the maintenance, fueling, and cleaning of aircraft at a station to ensure the airworthiness, complete servicing, and proper appearance of aircraft. Creates and administers maintenance policies and procedures and recommends changes needed. Monitors operating costs, safety, and aircraft maintenance performance. Ensures personnel, equipment and facilities are operating safely and efficiently. Establishes and monitors programs to ensure ground support equipment is maintained in safe and serviceable operating conditions. Recommends changes in staff, equipment, and procedures.
Repair & Maintenance Trades	Aircraft Maintenance Control (Air Transportation)	Maintains continuous telephone coverage for all maintenance and related operations. Monitors aircraft messages for problems and advises the appropriate technical analyst of any repetitive items which occur, including pertinent information currently available. Receives in-flight radio contacts from flight crews, notifying down-line stations of inbound maintenance discrepancies, and maintains log of all radio contacts made. Advises flight control of all restricted Minimum Equipment List (MEL) referenced items, and forwards these to the Maintenance Operations Control (MOC); informs flight control when these items are cleared and the MOC is removed. Monitors all MOC items to ensure each item is properly coded, and monitors such MOC items to ensure they are cleared in a timely manner. Coordinates all requests to stop an aircraft with the shift manager for coordination with equipment control. Coordinates and follows-up on system maintenance activities to assist such departments in complying with all required maintenance requests and to ensure perceived discrepancies are addressed and rectified. Ensures all attendant documentation is properly completed and dispersed per company policy and government requirements. Prioritizes the Operational Mechanical Index (OMI) and ensures the accuracy of each item on the fleet of aircraft assigned to the cognizant desk. Monitors the accuracy of incoming sheets, correcting any errors as necessary and follows-up on missing or irregular log sheets.
Repair & Maintenance Trades	Aircraft Vendor Maintenance Management	Oversees outsourced maintenance servicing, repairing and overhauling aircraft and aircraft engines to ensure aircraft are in good mechanical condition and safe for flight. Ensures government maintenance requirements are met. Responsible for the implementation of quality, cost and overall executive of maintenance packages for aircraft entering heavy maintenance and/or major modifications. Acts as the primary support role for the airframe providers in detecting and identifying defects and provides timely corrective actions in accordance with established protocols. Responsible for the execution of conditions set forth in the supplier agreements.
Repair & Maintenance Trades	Avionics/Electrical Technician	Installs, tests, troubleshoots and repairs aircraft avionics and electrical system components in accordance with testing, engineering, maintenance and installation directives.
Repair & Maintenance Trades	Flight Simulation Maintenance	Maintains, modifies, repairs, troubleshoots, and overhauls electronic and mechanical devices used for training flying personnel under simulated flying conditions. Assists with the correction of simulator malfunctions. Monitors and schedules testing and inspection to provide effective maintenance and simulator utilization. Ensures all maintenance repair and inspection is documented in an accurate and timely manner.
Repair & Maintenance Trades	Survival Equipment Technician (High Tech)	Prepares, installs, inspects and maintains various survival systems and equipment such as rocket firing systems, flight protective clothing and equipment, oxygen bottles and regulators, flares, lift raft packages, and inflationary devices in life vests. Assists customer flight crewmembers with preflight preparations and post flight discrepancies. May provide training to flight crewmembers for escape and survival techniques.
Heavy Equipment & Construction Trades	No Specialization	Positions in this sub-family are responsible for managing or performing skilled trades and lower level apprentice craft work in a manufacturing or field site environment including: •Operating heavy equipment such as heavy hauler trucks, crawler dozers, graders, other support equipment, and both hydraulic and electric shovels •Construction & civil infrastructure building trades
Heavy Equipment & Construction Trades	Heavy Equipment Operators	Heavy Equipment Operators drive, move, or control a variety of heavy equipment including: •Industrial lift equipment/heavy forklifts, cranes, bulldozers, graders, hydraulic/electric shovels, etc. •Conducting pre-operation inspection to ensure all systems are working properly, making sure the machine is stable and able to operate safely •May carry out routine maintenance, involving cleaning and lubricating of equipment, checking fluid levels and hydraulic lines, changing the oil and filters, and making minor repairs
Heavy Equipment & Construction Trades	Mobile/Hydraulic Crane Operator	Operates hydraulic or telescoping boom cranes in a heavy industrial site environment.
Heavy Equipment & Construction Trades	Crane Operator	Works on cranes or drag lines to lift, move, position and place machinery, equipment or other large objects. Operates machinery in response to hand signals and/or radio contact from a co-worker or supervisor. Requires awareness of possible hazards and safety regulations on the job. May carry out routine maintenance, involving cleaning and lubricating of equipment, checking fluid levels and hydraulic lines, changing the oil and filters, and making minor repairs.
Heavy Equipment & Construction Trades	Shovel/Excavator Operator	Operates excavators to dig, move and load earth, rock or other materials. Communicates with truck drivers and other subordinates to coordinate operations. Selects and changes excavator attachments.
Heavy Equipment & Construction Trades	Ancillary Equipment Operator	Responsible for the operation of an earthmoving truck to undertake the earthworks around the operation typically used to support the primary mining activities such as building and maintaining roads, preparation of work territory, installing safety berms and cleanup of mine areas after rain. Inspects area and identifies hazards. Plans earthworks ensuring levels are maintained. Inspects and services equipment when necessary. Ancillary equipment may include but not limited to small loaders, graders, watercarts and dozers.
Heavy Equipment & Construction Trades	Dozer Operator	Responsible for the safe and efficient operation of dozers, using the blade and other attachments to gouge out and move rock, earth and other materials. Carries out pre start checks, basic maintenance, adjustments and repairs.
Heavy Equipment & Construction Trades	Grader Operator	Operates graders to spread and level materials on site. Digs out ditches by tilting grader blade. Breaks up surface with scarifying attachments and servicing equipment. Levels surfaces by making repeated passes over working areas and observing survey pegs or signals from co-workers.
Heavy Equipment & Construction Trades	Haul Truck Operator	Inspects the dump truck and work environment before shift starts. Responsible for collecting ore/waste and tipping it at the correct location. Monitors the control panel of the truck and corrects any malfunctions. May perform other tasks and services as needed.
Heavy Equipment & Construction Trades	Loader Operator	Transports broken material and maintains level roadways to maximize safety and haulage rates. Typically responsible for bogging out both development and production work areas. Loads trucks with broken materials and directs truck driver to correct destinations for various material types. Prepares development face for bogging by applying approved water and scale procedures. Follows maintenance procedures to maximize operational effectiveness with equipment.
Heavy Equipment & Construction Trades	Underground Haulage Operator (Mining)	Responsible for the collection and haulage of ore/waste and tipping it at the correct location. Conducts prestart inspections of both trucks and environment. Identifies if there are malfunctions or service required for the truck.
Heavy Equipment & Construction Trades	Surface Operator (Mining)	Operates heavy equipment for the mine department including trash trucks, bus, 966 forklift, bull fork, tractor/trailer, telescoping forklift, 1T 38 tool handler forklift, bull 45T forklift, tractor broom, dump truck with sander/20 inch plow/belly blade, snow blowers (966 attachment and truck type), 966 push blade, aircraft deicing truck, road grader, dozer, tractor with belly pump/water tanker/high deck trailer/20T tilt trailer.
Heavy Equipment & Construction Trades	Underground Hoist Operator (Mining)	Performs all functions related to the safe operation of the hoisting system and understands the M50 loadout and 1085 dump systems. Understands operation of the 50 level grizzly truck dump light. Identifies and communicates any deficiencies and demonstrates knowledge of mine emergency and evacuation procedures. Notifies supervisor when hoist is down and communicates with rock breaker operator and crusher operator in order to maintain production flow.
Heavy Equipment & Construction Trades	Light Equipment Operations	Operates light equipment used in construction and earthmoving, such as bob-cats, back-hoes, trenchers, hydro-vac trucks, and directional drills.
Heavy Equipment & Construction Trades	Heavy Equipment Mechanic	Undertakes preventative maintenance inspections and repairs of heavy mobile equipment. Conducts safety inspections of maintenance tools and equipment. Diagnoses malfunctions using computerized and other testing equipment to determine extent of repair required. Adjusts equipment and repairs defective parts, components or systems, using hand and power tools. Completes service, maintenance, and repair documentation as required. Ensures all work is carried out according to environmental regulations and licenses.
Heavy Equipment & Construction Trades	Heavy Equipment Mechanic: Tireperson	Responsible for mounting and demounting heavy industrial tires, performing tire assessments, repairing industrial tires, and using tire mounting machineries.
Food & Beverage Processing	No Specialization	Positions in this sub-family are responsible for processing raw food into prepared or packaged food and beverages, both alcoholic and non-alcoholic. Activities include: •Producing non-alcoholic beverages such as mineral water, milk, and soft drinks •Producing/processing food including but not limited to poultry, fish, meat, fruits, vegetables •Brewing beer and malt liquors •Making ciders and wines
Quality Management Leadership	Head of Quality	Head of Quality is accountable for all processes and teams associated with: •Business Process/Service Quality •Manufacturing/Product Quality •Supplier Quality
Business Process/Service Quality	No Specialization	Positions in this sub-family are responsible for identifying, analyzing and improving existing general business processes within an organization to meet goals. Activities include: •Identifying, planning, and implementing organization process improvements to reduce costs, defects/errors, rework, etc. •Introducing new methods and processes to improve product/service quality and customer satisfaction •Promoting and sharing best practices that sustain business process improvement across the organization
Manufacturing/Product Quality	No Specialization	Positions in this sub-family are responsible for the quality of processes and product outputs. Activities include: •Defining and specifying activities, processes, and standards to fulfill the quality requirements for a service or manufactured material, component, or product •Auditing, monitoring, and determining the quality of processes or outputs, either against defined internal and/or regulatory standards •Product integrity testing, coloring, fitting and pattern and wet processing to ensure orders are in compliance with corporate/customers' quality requirements •Reporting on process deviations and defects
Manufacturing/Product Quality	Manufacturing Quality Assurance	Manufacturing Quality Assurance work includes: •Defining and specifying activities, processes, and standards to fulfill the quality requirements for a manufactured material, component, or product •Building and maintaining the infrastructure and systems necessary to consistently ensure the timely delivery of quality products •Auditing, monitoring, and determining the quality of manufacturing processes and/or outputs against defined internal and regulatory standards •Reporting and troubleshooting manufacturing process deviations and defects in finished goods
Manufacturing/Product Quality	Manufacturing Quality Control	Manufacturing Quality Control work includes: •Auditing, monitoring, and determining the quality of manufacturing processes and/or outputs against defined internal and regulatory standards •Testing random samples of finished goods •Reporting manufacturing process deviations and defects in finished goods and liaising with Quality Assurance to troubleshoot and resolve problems
Manufacturing/Product Quality	Manufacturing Quality Improvement	Manufacturing Quality Improvement work includes: •Creating and implementing quality management programs focused on continuous improvement of manufacturing-related business systems from the customers’ point of view •Identifying and monitoring customer and employee feedback loops regarding the effectiveness of manufacturing-related business systems and processes •Encouraging broad-based employee engagement to gather information and implement changes at every level in the organization
Manufacturing/Product Quality	Manufacturing Process Definition & Improvement	Manufacturing Process Definition & Improvement focuses on manufacturing operational improvement and cost savings to improve the organization's profitability and efficiency including: •Analyze designs, methods and internal manufacturing processes •Develop strategies and initiatives for operational efficiency •Implement process improvements and changes in product design and manufacturing methods •Implements continuous improvement initiatives using various Lean methodologies and principles (e.g., 5S, Value Stream Mapping (VSM), Single Minute Exchange of Dies (SMED), Total Productive Maintenance (TPM), Kaizen, etc.)
Manufacturing/Product Quality	Good Manufacturing Practices (GMP)	Good Manufacturing Practices (GMP) work includes: •Developing and performing detailed audits of practices at company manufacturing plants and sites to ensure that policies and procedures comply with guidelines set forth by all applicable regulations both domestic, international, and applicable International Standardization for Organization (ISO) standards •Reporting on weaknesses, ineffective procedures, policy exceptions and discrepancies and recommending appropriate corrective actions •Consulting with manufacturing management to establish practices and procedures that comply with all applicable regulations In some organizations, may be responsible for clinical quality assurance protocol amendments and/or biological licensing agreements.
Manufacturing/Product Quality	Manufacturing Quality: Validation	Manufacturing Quality: Validation work includes: •Developing and evaluating quality and system standards to ensure reliability and compliance with company standards and governmental regulatory requirements •Investigating/troubleshooting validation discrepancies for systems and/or performance processes •Conducting statistical analyses of testing results and process anomalies •Writing, reviewing, approving and/or executing documentation for new and current validation procedures and technical reports related to systems, products and/or processes •Ensuring corrective measures meet acceptable reliability standards •Verifying calibration, maintenance and repair of instruments In some organizations, may assist with establishing corporate validation policies.
Manufacturing/Product Quality	Manufacturing Quality: Validation Support	Manufacturing Quality: Validation Support work includes: •Performing analyses, inspection, and tests of raw materials, packaging materials, quantitative assays on samples, and/or finished products from manufacturing, to ensure quality standards and compliance to customer and regulatory requirements, and tolerance specifications for the chemical or physical property •Performing a variety of qualitative tests or qualitative assays on samples to aid in maintenance and certification of test instruments and apparatus to ensure compliance •Performing required inspections, checks, analysis and documentation of studies •Preparing and monitoring quality statistics and reports •Reviewing production records for conformance to procedures •Conducting non-conformance tests of manufactured, packaged or tested product •Evaluating non-conforming results and initiating re-sampling, re-testing, and/or hold procedures
Manufacturing/Product Quality	Good Clinical Practices (GCP) (Life Sciences)	Good Clinical Practices (GCP) (Life Sciences) work includes: •Ensuring implementation of quality plan at every stage of the Clinical Trial process/operations •Implementing quality assurance regulations •Writing and revising standard operating procedures •Supporting and facilitating audits, regulatory inspections, and all quality control aspects of the process (laboratories studies, clinical research, testing, operations) •Ensuring that standards are met and reporting potential issues either with quality or reliability of testing procedures •Leading implementation of new regulations •In some organizations, may support quality training
Manufacturing/Product Quality	Tool & Gauge Inspection	Inspects, tests, and adjusts new and reworked tools, dies, gauges, jigs, and fixtures for conformance to specifications such as dimension, tolerance, and hardness. Inspects tools in accordance with specifications with locating points, coordinated dimensions, and tooling holes that are at right angles, compound angles, or parallels. Tests units for fit of moving parts and mechanical functioning. Verifies accuracy of measuring instruments such as dial indicators, fixed gauges, height gauges, optical equipment, and electrical and functional gauges using master gauges. May use optical instruments to examine measuring instruments for wear, damage, and defects, and makes adjustments to inaccurate instruments. May measure electrical instruments (AC/DC, radio, etc.) for wear, damage and defects, including electrical supply, and to make adjustments. Maintains records of defective parts and types. Determines salvage ability of items.
Manufacturing/Product Quality	Product Quality Assurance/Control	Ensures product quality specifications are in compliance with corporate/customers' standards and requirements. Establishes QA/QC policies and standards for product assessment, technical service, vendors evaluations, and off-shore QA/QC; oversees QA/QC team and vendors to implement and enforce corporate QA/QC policies.
Manufacturing/Product Quality	Product Quality Assurance	Ensures efficient and effective workflow, procedures, policy and inspection programs; manages in-process product quality with vendors; communicates with customers/vendors in resolving quality related issues.
Manufacturing/Product Quality	Product Quality Control/Inspection	Responsible for in-process and final product quality analyses/inspection in compliance with standards and regulatory requirements. Interprets and evaluates the analyses in terms of accuracy and precision compared against established specifications. Identifies on-going quality issues, prevents potential production issues, and makes suggestions for improvement. Uses various measuring devices, testing equipment, predetermined methods, operations, setups and prescribed specifications to accept or reject products. May work from blueprints, diagrams, dial indicators, preset micrometers, scales, fixtures, customer specifications, drawing or inspection instructions and checklists.
Manufacturing/Product Quality	Product Integrity: Color	Performs color assessment based on corporate/customers' needs; collects and orders color standards; and distributes color codes required to Merchandising and corporate/customers; conducts research and gathers information on new chemicals, dyestuff and processes; provides technical training and recommendations to team and vendors on color quality issues.
Manufacturing/Product Quality	Product Integrity: Wet Processing	Carries out garment wet processing procedures per customer/corporate requirements; executes wet processing procedures including new wash development, pre-production sampling and production troubleshooting; ensures factory/laundry achieve wet processing requirements including wash, color, sandblasting position/intensity, abrasion against standards.
Manufacturing/Product Quality	Product Integrity: Fitting & Pattern	Ensures that garment samples conform to corporate/customers' specifications; improves quality in the areas of sewing and construction, fitting, pattern and grading; provides technical advice and training to vendors on sample fitting, construction and grading.
Manufacturing/Product Quality	Product Integrity: Pattern	Develops fit standards to ensure consistency of fit for each product category; attends fittings for samples and production to provide technical advice; provides comments to Product Development team; ensures products are fitted, tested and approved that meets company quality, performance requirement.
Manufacturing/Product Quality	Marine Surveying	Responsible for inspection of marine vessels to evaluate condition of structure, machinery, equipment, and cargo. Assesses and reports on compliance with standards, specifications, and government, domestic or international regulations. Surveys and measures cargo ships for tonnage to assign a load line. May also conduct inspections for pre-purchase evaluation, salvage, insurance eligibility, and/or insurance claim resolution. Prepares reports and maintains files on vessels vetted and the ability to conduct cargo operations safely and efficiently. Reports operational and safety issues and recommends improvements to shore facilities to improve the efficiency of loading/discharge of marine equipment. May conduct vetting of chartered marine equipment.
Manufacturing/Product Quality	Product Complaint Management	Processes, investigates, and monitors trending and reporting of product defect complaints, serving as primary contact. Aligns with Medical Safety and/or R&D on adverse events while addressing and expediting product complaints under the company's complaint policy and procedures, and ensures compliance with regulatory agencies reporting requirements. Monitors complaint activity and provides suggestions to appropriate company authorities to modify existing manufacturing or packaging process and/or customer training processes, based upon pattern and related analyses. Maintains unified product defect investigation operating procedures. Provides technical expertise to optimize complaint processing systems. Maintains and monitors systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the company's complaint handling procedure. Tracks and evaluates effectiveness of corrective actions associated with product complaints and adverse events.
Manufacturing/Product Quality	Product Serialization & Security	Designs and implements a robust and compliant framework of current Good Manufacturing Practices (cGMPs) policies, directives, procedures and processes for the global supply chain security program, including serialization, track-and-trace, and product authentication. Installs, configures and upgrades systems. Keeps abreast of changing regulatory requirements and trends and implements systems to address potential compliance impact. Identifies and recommends appropriate actions, activities and projects for continuous improvement. Coordinates with business and technology teams ascertaining system requirements.
Manufacturing/Product Quality	Product Sterilization/Sanitation	Designs, constructs, validates and implements new and refurbished sterilization, sanitization, emissions and monitoring systems. Directs operation of the sterilization or sanitization of products. Ensures test samples and procedures are in compliance with internal and external requirements. Monitors water systems for contamination. Writes and reviews documentation for new and current test procedure and technical reports related to laboratory equipment, products and/or processes. Investigates out of specification product results, contamination incidents and determines appropriate resolutions including product disposition. Sets and reinforces product hygiene standards for the organization.
Manufacturing/Product Quality	Non-Destructive Test (NDT) Technician	Performs non-destructive tests (NDT) on materials, manufactured items, or components. Inspects metallic and nonmetallic materials, parts and assemblies for defects using automated and manual methods and techniques including radiography, ultrasound, penetrant, eddy current, laser shearography, and magnetic particle.
Manufacturing/Product Quality	Flight Operations Analysis (High Tech)	Plans and administers ground and flight tests for test and production aircraft. Performs system and functional tests, trains customers, develops and compiles flight manuals and assists in improving, evaluating and developing specifications for flight engineering, navigation, flight safety and escape procedures, cargo loading, airfield and air traffic control, radio communications, electronics and avionics.
Manufacturing/Product Quality	Aircraft Final Assembly Inspection (High Tech)	Inspects mechanical final assembly installations of the aircraft such as fuselage, wings, flaps, landing gears, and tail assemblies. Inspects systems such as hydraulic, pneumatic, oil, heat, and brakes. Visually and physically inspects electrical installations. Rechecks work after adjustment or repair. May monitor and verify quality in accordance with statistical process or other control procedures. Maintains necessary inspection logs and writes inspection reports.
Manufacturing/Product Quality	Aircraft Maintenance Quality Assurance (Air Transportation)	Establishes, implements, and accomplishes quality assurance and inspection programs for aircraft, designated aircraft components, fuel storage and handling, gauging, tooling, support and test equipment. Ensures maintenance activities are in accordance with aviation regulations and maintenance policies and procedures. Manages regulatory mandated maintenance programs. Determines corrective actions needed to restore aircraft and their systems to established levels of performance and engineering standards. Provides nondestructive testing to determine the integrity of aircraft and engines. Investigates maintenance quality problems and initiates corrective actions. Montiors fuel quality, inspects fuel storage and dispensing equipment, and resolves fueling problems. Prepares and updates maintenance manuals.
Manufacturing/Product Quality	Aircraft Maintenance Quality (Air Transportation)	Evaluates existing procedures and job sequencing to verify that resulting work will ensure safety and economy consistent with government and company requirements. Provides technical assistance in analyzing and solving problems encountered in daily mechanical and inspection work. Develops and recommends written procedures and work documents to simplify and improve the quality of mechanical and inspection work and work records. Assists in developing new techniques and methods for routine, non-routine, and project work. Participates in the testing of tools and materials to determine if they meet specifications and shop requirements. Works with maintenance training teams in the development of training programs and may conduct specialized technical training. May liaise with contract agencies to ensure proper interpretation of the technical requirements of the aircraft maintenance program.
Manufacturing/Product Quality	Stability Assessment Analysis (Life Sciences)	Establishes monitoring guidelines for all stability program studies. Works with product teams to negotiate necessity, appropriate number and design of studies performed. Provides cost estimate for stability studies. Performs sample receipt, labeling, placement on condition, removal at defined intervals, and sample distribution in accordance with approved procedures and protocols. Performs required inspections, checks, analysis and documentation of studies. Works with quality assurance and chemistry areas to insure study samples are tested properly, timely and have been properly documented. Develops new protocols, processes and procedures as necessary. Investigates and documents deviations. Assures that stability equipment and facility is maintained, calibrated, and utilized is in accordance with good manufacturing practices. Inspects and maintains inventory of all clinical trial and qualifying lots of final filled drug product. Gives final review and approval for regulatory submission.
Manufacturing/Product Quality	Deviation Management (Life Sciences)	Processes, investigates and acts as first responders to deviations. Addresses and expedites product deviation under the company's quality management system procedures, and ensures compliance with regulatory agencies. Monitors, investigates deviations and escalates corrective and preventive actions to appropriate company authorities to modify existing manufacturing or packaging process based upon trend, deviation and related analyses. Maintains unified product defect investigation operating procedures. Provides technical expertise to optimize deviations management, corrective and preventive actions effectiveness to prevent reoccurring events. Maintains and monitors systems to ensure that all deviations received are appropriately investigated and concluded per the company's procedures.
Manufacturing/Product Quality	Aircraft Reliability Analysis	Develops and coordinates technical studies and evaluations of the performance and operating costs of total aircraft power plants, electronics, mechanical systems, airframes, and related components. Compiles and analyzes aircraft, engine, and component overhaul and teardown reports. Identifies, investigates, and analyzes areas and evaluates relative importance. Diagnoses engine condition trends and coordinates engine and component removals or repairs. Diagnoses engine condition trends and coordinates engine and component removals or repairs. Maintains performance charts of all aircraft systems and prepares federal/government and intercompany performance reports. Ensures corrective measures meet acceptable reliability standards. Develops analyses used in establishing or adjusting overhaul periods, justifying time extensions to applicable federal/government agencies, and solving mechanical operation problems. Responsible for the successful induction and intergration of new aircraft into the fleet and coordinating engineering, operational and commercial considerations to ensure safe, reliable and cost effective operations of the fleet.
Manufacturing/Product Quality	Flight Safety & Inspection	Inspects demonstrator and production aircraft systems, equipment and parts for operation and conformance to government and company standards and specifications. Inspects the installation and operation of electrical, electronic, hydraulic, pneumatic, fuel, oil, and emergency systems and other parts and equipment of aircraft. Performs preflight and post-flight inspections in accordance with standard procedure on flight-proven aircraft. Approves non-flight-proven aircraft for flight. Inspects adjustments, repairs, or modifications made on the aircraft. May monitor and verify quality in accordance with statistical process or other control procedures.
Supplier Quality	No Specialization	Positions in this sub-family are responsible for identifying, coaching, and managing suppliers according to organization quality standards and policies. Activities include: •Identifying, coaching, and managing suppliers according to organization quality standards and policies •Providing advice and training on quality protocols and conducting audits to ensure compliance with organization and applicable government standards •Negotiating service level agreements, performance/quality metrics and ensuring contractual obligations are met •Resolving supplier problems related to quality, performance, and service level •Identifying and certifying alternative suppliers to mitigate supply disruption risks
General Business Quality Management	No Specialization	Positions in this sub-family are responsible for identifying, planning, and implementing quality initiatives in all areas of the business such that the organization's top/bottom line is impacted through improved productivity, utilization, technology intervention, etc. Activities include: •Utilizing data to identify areas in need of improvement and to measure the progress of improvement initiatives •Formulating a strategic plan that includes quality components in all areas of the business •Identifying areas within the supply chain that are in need of improvement and planning/implementing solutions •Employee training/education and the implementation of programs which promote quality initiatives amongst all employees •Operational planning for increased and decreased production volumes as demand varies to allow for efficient transitions and business agility •Preparing communications with employees on topics including core values/quality standards, process changes, progress measurements, etc. •Typically includes the utilization of Lean, Six Sigma and/or Total Quality Management principles
General Real Estate Management	No Specialization	Positions in this sub-family are responsible for managing, incorporating and planning of organization-wide real estate needs for buildings, equipment and facilities. Activities include incorporating real estate solutions; site location and acquisition, managing relationships with outside vendors; negotiating leases; disposing of excess property.
Property Management	No Specialization	Positions in this sub-family are responsible for the management of commercial, industrial and/or residential real estate. Activities include leasing/marketing; liaising between the landlord or tenant; accepting rent; responding to and addressing maintenance issues; managing contracts and building improvement projects.
Real Estate Acquisition, Planning & Development	No Specialization	Positions in this sub-family are responsible for the organization's real estate development, expansion, and renovation activities. Activities include: •Strategy and identification of acquisition opportunities •Cost analyses of proposed projects •Project development •Identifying opportunities for project acquisition, disposition and other business ventures that support the company's investment and financial objectives •Specialties may include housing, retail store development or university property planning and development
Real Estate Asset & Investment Management	No Specialization	Positions in this sub-family are responsible for maximizing the value of the organization's real estate portfolio. Activities include: •Preparing financial analysis/modeling of portfolio level •Reviewing appraisals and valuations •Assessment of current and projected performance of investments •Monitoring of property valuations and property tax management •May include business development and real estate investment consulting
Real Estate Land Management	No Specialization	Positions in this sub-family are responsible for managing or performing work pertaining to the land activities of the organization. Activities include the administration of land contracts, including preparation and approval; execution and registration of leases, sub-leases, easements, surface leases, crossing agreements and related documents. Ensures appropriate maintenance of documentation and contracts.
Retail Store Management	No Specialization	Positions in this sub-family are responsible for the development and implementation of operational plans and policies within one or more retail stores. Activities include: •Hiring, discipline, and scheduling of employees •Maintenance of inventories and store appearance •Promotion of sales •Accounting activities and paperwork associated with cash receipts •Trainee positions are included
Retail Store Management	Head of Retail	Responsible for all store operations within a unique brand or business with full profit and loss responsibility. The responsibilities may include franchised operations. Develops operational plans and policies. Assists with long-range business planning and strategy. Ensures the successful implementation of staff policies or programs, but does not have staff or buying responsibility.
Retail Store Operations (Non-Sales)	No Specialization	Positions in this sub-family are responsible for activities other than sales within one or more retail stores. Activities include: •Merchandise receiving and stocking •Non-sales departmental work, such as check-out, photo lab or bagging orders •Multi-store non-sales operations activities include new store opening coordination, payroll/incentive plans, event planning, and/or contest planning and promotion
Retail Store Operations (Non-Sales)	Merchandise Receiving (Retail)	The primary duty is physical labor and inventory control in a store merchandise receiving area (truck dock). This position differs from the Store Stock Associate position in that this job routinely works with truckers making deliveries and is responsible for checking in and counting merchandise received. May act as a lead person to the Store Stock Associate.
Retail Store Operations (Non-Sales)	Merchandise Receiving: Supermarket Direct Store Delivery (DSD) (Retail)	Receives product delivered direct to the store by vendors. Processes receipts and returns according to the organization's policies and procedures. Accurately counts and records product.
Retail Store Operations (Non-Sales)	Customer Check-out Support: Courtesy Clerk/Bagger (Retail)	Properly and courteously bags the customer's orders to ensure purchases are not damaged. Performs price checks, retrieves carts and other duties as necessary.
Retail Store Operations (Non-Sales)	Photo Lab Operations (Retail)	Performs functions necessary to process customer orders. Performs photofinishing activities and maintains processing equipment. Assists customers with the selection and purchase of all Photo Lab services.
Retail Store Operations (Non-Sales)	Butchering/Meat Cutting (Retail)	Butchering/Meat Cutting focuses on handling, preparing, and storing cuts of meat or related products for sale in supermarkets or specialized stores including: •Ensuring products meet quality standards and clients' expectations •Cut, trim, bone, tie and grind meat, such as beef, pork, poultry and fish to include technique and equipment knowledge •Wrap, weigh, label, price and place meat cuts and products in display counter for sale •Receive incoming meat, inspect and store upon delivery to ensure quality •Ensure meat handling and storage comply with rules and regulations •May liaise directly with customers
Retail Store Operations (Non-Sales)	Service Station Attendant (Retail)	Responsible for cashiering and collecting cash payments from customers. Oversees the day-to-day operations of a gas station and maintains its organization including: stocking the shelves and coolers; preparing hot food; operating car washes and keeping the forecourt and shop areas clean and tidy. May answer customer questions and provide directions if needed.
Retail Store Operations (Non-Sales)	Merchandise Stocking (Retail)	Responsible for stocking merchandise onto shelves to achieve 100% in stock, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required by customer demand. Operates reach trucks and order pickers to bring down merchandise safely from the overhead bays to the sales floor.
Retail Store Operations (Non-Sales)	Supermarket Department Stocking (Retail)	Prepares product for sale. Maintains product level, quality, and freshness according to standards. Stocks and rotates all products on shelves according to standards and productivity guidelines. Maintains organized, inventoried, and rotated overstock in cooler and freezer areas. Maintains safety and sanitation standards in the prep area, cooler, freezer, and sales area.
Retail Store Operations (Non-Sales)	Field Operations (Non-Sales) (Retail)	Responsible for field operational activities in offshore offices. Liaises and coordinates with vendors to ensure timely order placement and delivery according to specified quality standards and costs to meet customer/corporate needs and margin expectation. Monitors vendor performance and compliance and provides guidance/training to them to achieve sourcing and production goals.
Retail Training & Development	No Specialization	Positions in this sub-family are responsible for training and talent development of retail store employees. Activities include: •Planning and coordinating employee education on product knowledge and/or selling and customer service techniques •Programs and activities dedicated to developing a pipeline of qualified and diverse talent for leadership positions within a group of retail stores
Merchandising	No Specialization	Positions in this sub-family are responsible for ensuring product is available for retail sale to consumers. Activities include: •Forecasting trends and planning inventory levels •Determining spending levels and for which products •Determining optimal product mix and shelf/store locations •Ensuring products are available at the right time in the right assortment and quantities •Managing supplier/vendor relationships •Training stores in the organization's merchandising standards
Merchandising	Merchandise Planning & Allocation (Retail)	Responsible for financial inventory planning and directing allocation of merchandise. Oversees high-level strategic business analysis. Develops company seasonal financial targets/plans. Coordinates the in-season business review and reaction process. Ensures the allocation/replenishment strategies and processes are in place in order to maximize sales, gross margin, and turnover. Advises Buyers on optimum unit purchase planning and stock ratios. Does gross margin planning and analysis for Buyers.
Supply Chain Leadership	Head of Supply Chain	Accountable for all processes and teams associated with: •Procurement •Supply Chain Planning & Management •Logistics Operations & Optimization •Materials Management •Warehousing, Distribution & Transportation •Import/Export & Customs Operations
Supply Chain Planning & Operations	No Specialization	Positions in this sub-family are responsible for managing or performing work across multiple supply chain sub-families or develop/implement strategies that optimize the supply chain process. Planning addresses capacity issues and production location decisions in support of business goals and includes customer inventory planning, cargo planning, and strategies to improve logistics service center operations.
Procurement	Procurement	Accountable for obtaining goods/services required by the organization including: •Indirect Operations (e.g., Office Supplies, Computers, Travel, Maintenance, Machine Parts, etc.) •Direct Operations (e.g., Raw Materials and Services for Manufacturing, Production or Construction; Products for Retail, etc.) Procurement processes include: •Product/Service Sourcing •Supplier Selection •Pricing/Terms Negotiation •Order Processing •Contract Administration •Supplier Performance Management •May include Strategic Sourcing
Procurement	Procurement Business Partners	Procurement Business Partners act as a liaison between the procurement function and local business to help shape strategic planning including: •Advising on procurement strategies •Ensuring information flow between procurement and business •Monitoring goals achievements
Procurement	Strategic Sourcing	Manages or performs strategic sourcing work to manage risk and optimize the value/resilience of materials/services sourcing including: •Establishing supplier relationship management processes and continuous improvement goals/programs •Negotiating contracts and coordinating supplier integration plans with internal clients •Monitoring market dynamics that impact materials/services availability and/or pricing •Partnering with internal clients to identify sourcing needs, develop buyer/market profiles, identify marketplace trends, and define acceptable service levels
Procurement	Supplier Relationship Management	Manages the relationship with key/strategic suppliers using relationship management techniques to deliver value for both the company and supplier. Responsibilities include: •Developing relationship management plans •Monitoring performance and compliance with organization's standards •Driving continuous improvement on supplier side •Reporting on and partnering in resolving any performance issues on supplier side
Procurement	Procurement Contract & Bid Administration	Manages or performs work associated with coordinating, negotiating, and administering procurement proposals, bids, and contracts with suppliers/vendors including: •Coordinating preparation of contract and bid documents, ensuring appropriate approvals are obtained throughout the process •Collecting and analyzing technical, financial, and legal information as input to contract and bid documents •Liaising with applicable technical, finance or legal teams on matters requiring review •Documenting performance and service level agreements and monitoring vendor/supplier performance against those agreements
Procurement	IT Procurement	Manages or performs work associated with obtaining information technology related goods/services required by the organization including: •IT Product/Service Sourcing •IT Vendor Selection & Contract Administration •Defining and negotiating contract terms (e.g., system standards, service level agreements, etc.) and pricing •IT Vendor Performance Management May also participate in planning/coordinating IT related equipment installations, moves, additions, and changes.
Procurement	IT Asset Administration	IT Asset Administration work includes administration of information technology assets (hardware and software) and technical service contracts including: •Implementing administering IT asset management systems •Tracking IT asset life cycle and inventory •Maintaining supplier records, service level agreements, and software license information/updates •Developing enterprise wide IT purchasing standards and procedures •Receiving new equipment/software requests •Verifying financial data (e.g., leased, depreciated, or expensed), and monitoring and reconciling changes in inventory
Procurement	Procurement Vendor Management	Develops profitable vendor relationships, including sourcing, negotiating, and purchasing from vendors. Ensures favorable pricing and develops KPIs for vendor selection. Collaborates with business partners on vendor management to meet business needs. Evaluates and provides recommendations for buying strategies to senior leaders. May oversee delivery from vendor and evaluate vendor performance/impact on business outcomes.
Procurement	Buyer (Retail)	Manages or performs work associated with planning, selecting, and purchasing quantities of goods and merchandise to be sold including: •Liaising with existing suppliers and negotiating contracts •Sourcing and building relations with new suppliers •Monitoring market changes, competitor prices, and products •Analyzing past sales patterns to anticipate trends in consumer buying patterns •Presenting new ranges to retail managers
Procurement	Responsible/Sustainable Sourcing	Responsible for sourcing work taking into account the environmental, social and ethical factors throughout the supply chain. Ensures the implementation of the company's corporate social responsibility policy goals with a special focus on the ‘supplier’ module and the sourcing markets. Sets corporate standards for suppliers/vendors/factories to ensure products meet any statutory requirements and social norms. Develops, recommends, implements and manages systems and processes that foster a socially responsible corporate culture that benefits the customers, employees and the communities served.
Procurement	Gas Procurement (Utilities & Power)	Responsible for the administration, monitoring, analysis, negotiating, and concluding of somewhat complex agreements and contracts for the purchase of natural gas.
Procurement	Procurement Analysis	Conducts research, analysis, and provides recommendations in the following areas: purchase analytics, current purchase mix, conducts supply market review, supports sourcing strategy development, RFI/RFP recommendations and analysis, conducts quote/bid analysis, and prepares buyers for vendor negotiations. Identifies tools, templates, and best practice approaches to apply to supported categories and may support cross-functional teams.
Procurement	Pharmacy Purchasing (Healthcare & Retail)	Responsible for the purchasing and inventory functions within a pharmacy. Other responsibilities may include monitoring inventory levels to ensure accuracy, properly managing outdated prescriptions and recalls, meeting with sales representatives, stocking shelves, processing invoices, and physically performing inventory reconciliation. May be responsible for maintaining systems related to pharmacy-purchased products.
Procurement	Materials Sourcing	Responsible for materials sourcing work from sample development, vendor recommendations and selection; works closely with vendors during production process to resolve issues; negotiates with vendors on pricing to satisfy customer/corporate margin expectations; drives raw material/ trim development process in accordance with timelines for product development; coordinates amongst QA/QC, technical service and compliance to ensure timeline is met; proposes cost-effective ways for material sourcing based on the latest technologies and trends; supports in research & development of new materials.
Procurement	Merchandise Sourcing & External Production	Responsible for the sourcing and production requirements of designated brand(s) or product line(s). Follows through the entire sourcing process from sample development, vendor recommendations and selection, negotiation of pricing in the case of advanced level merchandiser, costing analysis, and order tracking and delivery. Assesses the local sourcing trend and environment. Works closely with vendors during production process to resolve issues. Ensures quality standards and schedules are met based on corporate/customers' needs.
Procurement	Procurement/Sourcing Systems	Develops systems and process roadmaps to optimize performance of sourcing and procurement activities. Defines requirements for and maintains electronic catalogs, purchasing/sourcing and monitoring tools, demand planning systems, etc. to ensure efficiency and streamlining of the procurement process. May collaborate with IT and other internal resources to automate, integrate and improve enterprise resource planning (ERP) systems. Adheres to all company compliance and ethical standards.
Procurement	Subcontract Administration	Develops subcontract specifications, work statements, and terms and conditions for the procurement of specialized materials, equipment, and services for subcontract systems in support of development, production and global sustainment for multiple contract types. Prepares bid packages, conducts bidders' conferences, develops evaluation criteria, analyzes and evaluates proposals, negotiates subcontract provisions, selects or recommends subcontractors, writes subcontract packages for review, prepares awards and administers resulting subcontracts. Negotiates and coordinates additions, deletions, or modifications to subcontracts. Participates with contracts administration and purchasing to develop subcontract policies and procedures. May sign supplier agreements and purchase orders within established authority.
Procurement	Vendor Warranty Administration	Develops and maintains a warranty administration system which ensures maximum return from warranty claims. Negotiates working agreements with selected vendors. Accumulates data and maintains copies of records and vendor policy statements necessary to substantiate warranty claims. Negotiates claims and settlements for labor and material costs when rework and replacements are not specifically covered by established warranty agreements. Coordinates all warranty actions with other departments.
Procurement	Intellectual Property (IP) Procurement	Responsible for purchase of Intellectual Property (IP), ensuring the purchase is consistent with organization’s commercial terms and cost targets. Identifies potential suppliers, and creates/manages supplier relationships. Negotiates the contract with suppliers for the company to obtain the most profitable deal. Understands legal and intellectual property law principles. Coordinates delivery and payment details, and ensures all IP related standards and processes are followed.
Procurement	Purchasing Price Analysis	Analyzes and compiles statistical data to determine the feasibility of making or buying products and to establish price objectives for contract transactions. Tracks data and information to keep informed on price trends and manufacturing processes. Confers with suppliers and analyzes supplier operations to determine factors that affect prices. Prepares reports, charts, and graphs of findings. Evaluates findings and makes recommendations to the purchasing function regarding feasibility of manufacturing or buying needed products.
Procurement	Head of Offshore Production & Import Coordination	Responsible for imports and/or offshore merchandise production, including licensing and monitoring production at offshore factories. Responsible for both overseas production standards and shipping/import/quota management. May assist Traffic department or third-party contractor with shipping arrangements through Customs. Primarily an overseas production Quality Control position with limited logistics responsibility.
Procurement	Supplier Diversity	Identifies, evaluates and develops programs to increase sourcing from, and contract awards to, diverse businesses such as Small Business (SB), Small Disadvantaged Businesses (SDB), Women-Owned Small Business (WOSB), Historically Black Colleges/University and Minority Institutions (HBCUs/MIs). Acts as advocate for all types of diverse business that are potential or current suppliers. Ensures the company complies with all internal, external and government requirements for the use of small, minority-owned and other diverse businesses. Participates in and monitors contracting and subcontracting processes, pre-proposal activities, and procurement procedures to ensure the maximum participation for all classes of diverse businesses. Provides assistance in locating diverse business sources. Acts as the focal point for all diverse business source referrals, distributes referral information to applicable buying groups and follows-up for disposition.
Procurement	Materials Planning & Control	Plans, schedules and manages the efficient movement of material from receiving or the warehouse to production. Develops raw material requirements and scheduling requirements from engineering specifications and production schedules and plans and manages material movement with purchasing, warehouse, and production. May use Material Requirements Planning (MRP) systems. May negotiate lead times with suppliers and manage schedules for timely delivery. May have responsibility for maintaining inventory control of equipment parts.
Procurement	Materials Procurement & Inventory Management	Manages or performs work associated with the procurement and supply and logistics of materials including: •Materials Requirements Planning •Materials Procurement/Purchasing •Materials Inventory Planning & Control •Materials Warehousing, Distribution & Transportation
Procurement	Materials Forecasting	Forecasts materials, builds/validates forecast models. Analyzes current, historical, and projected volumes to determine requirements and ensure the timely availability of resources required for a seamless and efficient production process.
Procurement	Material Requirements Planning	Analyzes manufacturing, enterprise resource planning, and other material requirements based on needs of assembly demands, component replenishments, substitute parts/materials, production set-ups, engineering changes and enterprise supplies. Resolves schedule, material requirement or business system problems with cross-functional representatives. Approves part or material requisitions and initiates production and purchase change orders. Resolves master schedules and production problems and negotiates lead times.
Procurement	Air Fuel Procurement (Air Transportation)	Procures fuels, oils, and related services. Solicits, bids, prepares contracts, and participates in contract and supplier agreement negotiations with respect to duration, price, delivery, payment, handling, and applicable government regulations. Develops and maintains continuing systems for effective allocation and utilization of fuel. Coordinates on-airport distribution of fuels to ensure optimum fuel usage. Tracks fuel-use patterns by location, forecasts trends, and recommends changes in distribution as required for schedule or equipment changes. Reviews schedules, air traffic control, and operational procedures for efficient economical fuel utilization. Represents the company as required at federal and industry meetings concerning fuel use.
Procurement	Manufacturing Finished Goods Demand Analysis & Planning	Develops, integrates and provides account or brand-specific forecasts for internal sales and operations planning which includes replenishment data, point-of sale data, sales promotion information, marketing plans, manufacturing capacity, and new distribution/product deletions. Assists in the improvement of demand forecasting accuracy for internal and external customers including determining the appropriate algorithm for statistical forecasts. Maintains and manages product history, accurate forecasting, and promotional demand. Analyzes internal demand stream information, and categorizes according to demand patterns. Aligns sales/marketing intelligence for each operating unit for use in forecast systems, working with sales organization(s), national sales accounts, marketing, research and development, and related forecasting and planning groups.
Procurement	Manufacturing Finished Goods Inventory Planning & Control	Plans and/or controls inventory of finished goods for sales warehouses, distribution centers, and factory mixing points to meet sales and distribution demand. Analyzes inventory levels, inventory positioning, and planned production and sales forecasts. Develops and maintains inputs to inventory system, including network changes, lead-times, cost and delivery expectations, past and future promotional events, and new product introductions. Coordinates with traffic, production planning, and warehouse personnel to ensure appropriate routing, scheduling, and storing of goods.
Logistics	No Specialization	Positions in this sub-family are responsible for planning, controlling, and implementing processes related to materials and finished goods storage and movement including: •Materials Movement & Storage •Finished Goods Movement & Storage •Inventory Control •Fleet Vehicles & Traffic Management •General Logistics Optimization, Planning & Control
Logistics	General Logistics Operations	Manages or performs work associated with two or more of the following: •Logistics Planning & Optimization •Warehouse & Distribution Center Operations (Warehouse, Warehouse Shipping & Receiving, Distribution Center, Distribution Inbound/Outbound, Materials Handling, etc.) •Transportation Management •Fleet Management
Logistics	Logistics Planning & Optimization	Manages or performs work associated with identifying and planning the implementation of improvements to logistics processes including: •Identifying enhancements to materials and finished goods movement and storage •Identifying and defining new approaches and systems for inventory management •Defining optimal transportation routes
Logistics	Supplier Managed Inventory	Supplier Managed Inventory work focuses on managing the logistics and distribution of products manufactured by outside vendors to key customers including: •Aligning vendor and internal logistics operations to drive supply chain improvements •Collaborating with the operations organizations at key accounts to identify customer needs •Monitoring critical logistic metrics, including on-time delivery, order cycle time, and order fill rates •Investigating opportunities to improve distribution efficiencies and drive transportation savings
Logistics	Logistics Documentation	Responsible for preparing, processing, and distributing logistics documentation including shipment documentation for all facets of inbound and outbound services. Responsible for ensuring documentation compliance with all requirements, e.g., customs regulations.
Logistics	Spares/Parts Provisioning	Analyzes technical data and reports to determine spares and support equipment provisioning requirements. Reviews site survey results and letters of offer and acceptance and formulates specific recommendations for spare/repair parts and support equipment. Manages and controls the asset position of customer inventories. May originate support plans for offer to potential customers and provide technical assistance to existing customer personnel. May forecast and manage budget system, establish schedules, and monitor the cost and delivery of spares, training equipment, customer repair, and production parts requirements in order to comply with contractual obligations.
Warehousing & Distribution	Warehouse Management	Manages processes & teams associated with planning, directing, and monitoring all warehouse activities related to movement, storage, and inventory control of materials, finished goods, tools, and packaging including: •Shipping & Receiving •Warehousing •Materials Handling •Order Filling, Picking, and Packing •Inventory Control & Records Management
Warehousing & Distribution	Distribution Center & Warehouse Management	Responsible for warehouse and distribution activities to ensure the efficient and economical utilization of facilities for storing and distributing finished goods. Review and analyze inventory reports and surplus stock lists to improve inventory control. Collect and interpret information on present and future distribution needs for planning purposes. Ensures conformity with shipping commitments; evaluates shipping deadlines and take corrective action to eliminate behind-schedule conditions. Coordinates special distribution efforts to achieve new product introduction. Supervise the receiving and storing of merchandise and finished goods supplies. Oversee the inspection of incoming material for conformity with order and specifications and for defects. Arranges for return of defective material. Arranges for inventory reviews and reconciles book inventories with physical counts.
Warehousing & Distribution	Distribution Center Management	Responsible for managing and directing the activities of the distribution center, involving the reception, delivery and control of merchandise. Develops and monitors budgets, maintains safety/security and inventory control programs, ensures distribution center facilities and equipment are properly maintained, and proposes improvements in order to optimize the distribution process. Exercises general supervision of overall distribution activity, including inventory control, order processing, warehouse activities, transportation, maintenance, and customer service.
Warehousing & Distribution	Inbound Operations Management	Responsible for the initial physical receipt, processing, audit reconciliation, visual inspection of goods, and identification and counting of incoming material. May include responsibility for inspection, identification, and delivery to stocking locations. Works closely with Purchasing Department.
Warehousing & Distribution	Outbound Operations Management	Responsible for all order filling activities, stock replenishments, and shipping of products at a facility, as well as timely reporting of completed shipments. Handles tracking and claims. May coordinate routing and carrier selection.
Warehousing & Distribution	E-Commerce Fulfillment Center Management (Retail & Logistics)	Responsible for managing and directing the activities of a direct-to-consumer fulfillment center, involving the reception, delivery and control of merchandise. Implements and improves policies and procedures in order to achieve productivity, quality, and customer service goals. Develops and monitors budgets, maintains safety/security and inventory control programs, and ensures facilities and equipment are properly maintained. Exercises general supervision of overall fulfillment activity, including inventory control, order processing, transportation, maintenance, and customer service.
Warehousing & Distribution	Warehouse/Distribution Center Design & Optimization	Responsible for designing and planning the inner layout of the warehouse, ensuring optimized functioning of the warehouse and achieving maximum efficiency & space utilization. Develops warehouse design by planning layout, product flow, and product handling systems. Adopts lean concepts to streamline processes to achieve process flow efficiency. Plans for efficient operation, allowing access to products as well as segmenting different product types from each other. Proficient in computer aided design and drafting software (e.g., AutoCAD).
Warehousing & Distribution	General Warehouse Operations	Assists Warehouse Management with daily warehouse business activities and planning including: optimizing storage of purchased materials, efficient transportation and supply of components to production lines, ensuring accurate shipment of finished goods to customers, efficient storage of stock, future warehouse capacity planning requirements, tracking and improving delivery performance to customers.
Warehousing & Distribution	Distribution Operations Analysis	Evaluates distribution and transportation operations, data, and facilities in order to support the identification of the most effective distribution and transportation patterns for products. Evaluates and implements results from distribution analyses. Identifies projects, performs data research, reviews and analyzes findings, make recommendations, presents findings, and implements approved recommendation with assistance from senior staff.
Warehousing & Distribution	Warehouse Shipping & Receiving	Warehouse Shipping & Receiving includes: •Receiving/inspecting goods and verifying items against the shipment record •Gathering, verifying, and packing items for shipment according to specifications and the applicable transportation method •Recording received and shipped items
Warehousing & Distribution	Materials Handling	Moves and stores materials/products using a combination of manual labor and low complexity machinery/equipment (e.g., forklifts and conveyors) including: •Handling and maintaining flow of materials and products according to established guidelines •Logging the movement of incoming and outgoing materials and products •Operating low complexity motorized and non-motorized material handling equipment
Warehousing & Distribution	Warehouse/Distribution Center Order Support	Responsible for in-coming and out-going order processing and documentation, including generating delivery/shipping documents. Liaises with internal and external transport companies/departments for timely in-coming/out-going shipments. Ensures prompt and accurate declaration of permits and prompt delivery and clearance of shipments. Investigates and actions all non-conformance and recommend corrective actions.
Warehousing & Distribution	Order Filling: Picking & Packing	Verifies stock availability and picks the day's orders to be filled as accurately and completely as possible using established guidelines. Prepares products for shipment or storage. Places products in proper shipping containers. May mark or identify containers with destination information and assemble and strap pallet loads of materials. May operate warehouse machinery (non-forklift) in accordance with established procedures as needed to maintain the warehouse stock.
Warehousing & Distribution	Forklift Operations	Operates gas or electric powered forklift truck to move, stack, load or unload materials, parts, finished goods, etc. May load/unload trucks; may use a Hi-Rise to load items in storage racks.
Warehousing & Distribution	Yard Truck Switching/Spotting	Moves trailers to and from doors, buildings, and areas in the lot as necessary. Pre-trips equipment. May perform pre and post route inspection.
Warehousing & Distribution	Returns Processing	Responsible for sorting returned products to ensure proper credit given. Scans returns accurately and efficiently. Maintains records of returned products and loads boxes onto scan line.
Warehousing & Distribution	Airlines Stores Management (Air Transportation)	Provides service through the receipt, protection, storage, and issuance of all equipment, spare parts, and materials required for the maintenance, overhaul, and modification of aircraft, including expendable parts and supplies, and exchange of rotatable parts. Directs the binning and issuing of all parts, materials, and supplies with responsibility for their security and accountability. Directs the delivery of all parts and materials from stores locations to shops, hangars, garage, and base maintenance locations. May operate a truck line to move engines, ground equipment, and materials that cannot be moved by aircraft. Develops programs and procedures for the training.
Warehousing & Distribution	Head of Distribution	Responsible for all distribution functions, often including multiple facilities. Responsible for the strategic direction of the following: warehousing, transportation, inventory management, shipping and receiving, and customer service levels. Evaluates, plans, and directs the cost-effective distribution of inventory. Usually supervises other managers/supervisors and professional distribution staff at one or more location(s).
Warehousing & Distribution	Head of Distribution Strategy	Responsible for the strategic development of distribution policies and procedures throughout the organization. Responsible for all or most of the following: shipping and receiving, inventory control, traffic, fleet vehicles, warehousing, and order processing. Develops effective inventory strategies to meet customer needs. Responsible for all professional distribution staff.
Warehousing & Distribution	Distribution Operations Systems Analysis	Assists in the design, development, and implementation of data gathering and reporting methods and procedures within the Distribution Operations area. May recommend procedural changes to improve efficiency of operations. Functions as a technical coordinator and internal consultant regarding the needs and requirements of Distribution Operations data processing. Typically responsible for the tracking, analysis and forecasting of storage capacities, inventory levels, equipment, and manpower requirements.
Warehousing & Distribution	Head of Order Fulfillment	Responsible for the pick, pack, and send operation specific to orders. Oversees fulfillment centers and may also be responsible for call centers. May manage an internal processing staff or direct an outsourced distribution center service provider.
Warehousing & Distribution	Product Terminal/Distribution Operations (Oil & Gas)	Responsible for bulk terminal/distribution operations, typically at plant sites, or at other terminal/distribution sites. Duties include loading and unloading activities, monitoring products transferred to and from tanks, vessels or pipelines, preparation of reports and maintenance duties as required.
Warehousing & Distribution	Product Terminal/Distribution Operations Management (Oil & Gas)	Responsible for planning and directing the surface and/or marine product terminal operations of the entire organization. Coordinates the storage, loading, and unloading of new materials and finished products at truck and marine terminals to meet needs of supply, distribution, marketing, and operations groups.
Warehousing & Distribution	Gas Transportation Control (Oil & Gas)	Responsible for measurement of products and quantity control. Responsibilities may also include monitoring product movement, preparing economic valuations of transportation bids, or evaluating various service responsibilities in gathering, transporting and exchanging product.
Import/Export & Customs Operations	No Specialization	Positions in this sub-family are responsible for the import/export and transshipment of materials, equipment, products, packages and documents including fulfillment of customs requirements. Activities include: •Managing and planning import process, customs documentation, shipping, and receiving of foreign merchandise to ensure correct arrival time •Ensuring compliance with the home and foreign country government laws and customs regulations
Sales, Marketing & Product Management Leadership	Head of Sales & Marketing	Head of Sales & Marketing is accountable for sales and marketing strategy, teams/processes, and achieving sales revenue and product management profit and loss targets including: •Direct and Indirect Field Sales, Account Management, and Remote/Telesales •Sales Operations & Administration •Product and Brand Marketing •Product Management •Advertising & Marketing Communications •Market Research & Analysis
Sales, Marketing & Product Management Leadership	Head of Sales	Head of Sales is accountable for sales strategy, sales teams/processes and achieving sales revenue targets across all sales channels including: •Direct Field (Face-to-Face) Sales •Indirect Field (Channel/Partner/Distributor) Sales •Account Management •Remote/Telesales •Sales Training •Sales Operations/Administration
Sales, Marketing & Product Management Leadership	Head of Marketing	Head of Marketing is accountable for marketing/product management strategy, marketing teams/processes, and achieving product management profit and loss targets including: •Product and Brand Marketing •Product Management •Direct/Telemarketing •Channel/Trade Marketing •Digital/Internet Marketing •Advertising & Marketing Communications •Market Research & Analysis
Sales & Marketing	No Specialization	Positions in this sub-family are responsible for the sales and marketing activities of the organization. Activities include: •Business development activities, including the development of alliance/channel/network partnerships •Pricing research and strategy, including network cost/pricing, competitor analysis, etc. •Media planning, analytics and strategy, including R.O.I. (Return on Investment) evaluation and digital marketing analytics and strategy •Brand licensing activities to expand brand presence within brand-approved quality standards •E-commerce strategy, planning and management, including merchant development and support
Sales & Marketing	Business Development Strategy & Planning	Business Development Strategy & Planning work identifies, evaluates and negotiates, new sales and marketing growth opportunities across multiple of the following areas: •Commercial/Pricing Strategy •Sales Channel Strategy (Alliance Partnerships, Franchising, E-Commerce, etc.) •New Product Development The work includes: •Identifying and developing optimal revenue models, sales/distribution channels, pricing, and new product development strategies •Identifying and negotiating strategic partnerships including financial arrangements, customer sharing, and intellectual property rights •Prioritizing and tracking investments across new product development initiatives In some organizations may be responsible for project managing/integrating new business ideas and/or acquisitions.
Marketing Generalists	No Specialization	Positions in this sub-family are responsible for advancing business growth by disseminating information that promotes a favorable view of the organization and its products and services. Activities include: •Developing and implementing advertising/promotional campaigns •Conducting market research and identifying and predicting current and future consumer trends •Product management, including P&L activity and advertising R.O.I. (Return on Investment) analysis •Product planning & development •Promotional materials creation and distribution
Product Marketing & Management	No Specialization	Positions in this sub-family are responsible for activities associated with a product or product line at all stages of its lifecycle, including: •Gathering user requirements and designing product or developing enhancements, including technical design services, when appropriate •Product packaging, sample and prototype development •Researching and developing strategies to maximize product/brand appeal to target customers •Monitoring product performance and directing product and/or marketing adjustments •Channel marketing activities, including trade, channel and category management •Digital/internet marketing activities, including e-commerce, search engine optimization (SEO), social media marketing, web content curation/marketing, etc. •Direct marketing activities, via telephone, email , digital and/or mobile communications •Technical marketing activities, including those required for medical and high tech products
Product Marketing & Management	Medical Writing (Life Sciences)	Medical Writing (Life Sciences) work includes: •Writing and editing manuscripts on clinical studies and/or scientific reports including special summaries from raw data for submission to regulatory agencies or for in-company use, monographs, comprehensive reviews, scientific exhibits, and other projects requiring skill in medical communication •Compiling, analyzing, and summarizing additional data from other sources as needed •Preparing literature for new products and revising existing literature •Writing and maintaining files on informative journal abstracts according to current or estimated future needs •Composing medical papers from outlines provided by doctors for presentations In some organizations may prepare responses regarding company products, drugs, or diseases and refers in-depth technical inquiries to medical personnel. Requires knowledge of product areas, current developments, and keeping abreast of current literature.
Product Marketing & Management	Medical Science Liaison - Non M.D. (Life Sciences)	Builds relationship and demonstrates the clinical outcome and benefits of company products to thought leaders, medical groups, government agencies, key opinion leaders and health systems with drug formularies, consumer-ready medical and dental products. Educates and demonstrates the benefits of key products to clinical professors, teaching-hospital faculty, residents, and students. Provides medical information to internal/external health sources such as the sales force, outside health professions, public, and government. Explores and identifies sites for clinical trial in all stages of development. Coordinates continuing education workshops, seminars, and programs for graduate physicians, pharmacists, and scientists. Responds to unsolicited inquiries to establish and/or further the knowledge and understanding of marketed products and related topics.
Advertising & Marketing Communications	No Specialization	Positions in this sub-family are responsible for developing and implementing campaigns to inform the organization's target market of the merits of purchasing its products and services. Activities include: •Creating and/or coordinating the production of advertising and promotional materials •Identifying the optimal mix of advertising and promotional media channels that align with defined customer market segmentation and buyer personas (e.g., social media, website, radio/television, publications, billboards, etc.) •Coordinating the activities of the company's trade shows, congresses, promotions and events •Planning advertising campaigns (e.g., budget estimates, preparing and negotiating advertising contracts, etc.) •Creating and/or coordinating brand promotional merchandise (e.g., mugs, bags, pens, etc.) •Measuring advertising and promotion effectiveness for return-on-investment
Market Research & Analysis	No Specialization	Positions in this sub-family are responsible for designing, conducting and analyzing the results of market research studies regarding the organization's existing and proposed products and services. Activities include: •Monitoring market conditions, trends, competitors, etc. to project business sector/consumer demand and inform product launch timing •Researching competitor behavior including marketing strategies, pricing, sales and methods of operation •Monitoring media coverage and polling/interviewing customers and/or retailers to determine perceptions of brands/products •Identifying purchasing behaviors, price/discount sensitivity, brand loyalty, etc. across customer segments and sales channels •Simulating the impact of proposed marketing campaigns and measuring results against targets
Field Sales & Account Management	No Specialization	Positions in this sub-family are responsible for sales activities directly to the customer. Activities include: •Face-to-face and remote sales to new customers and cross/up/repeat sales to existing customers •Assessing customer needs and suggesting appropriate products, services, and/or solutions •Developing and delivering sales bids/proposals/presentations and conducting product demonstrations •Developing medium to long-term sales plans and preparing strategies to protect, grow and diversify the relationship with targeted customers
Remote/Telesales & Account Management	No Specialization	Positions in this sub-family are responsible for promoting and selling the organization's products and services, via telephone or internet, to existing and/or potential customers. Activities include: •Responding to customer initiated calls to activate a service, request a product/service change, schedule an installation or repair, or resolve a product/service or billing issue •Selling targeted products/services as part of the customer-initiated interaction •Initiating calls to potential customers from a list of provided leads including: existing customers targeted for cross/up sell, prior customers and/or potential new customers •Remote account management activities, such as contract renewals, price negotiations, etc.
Account & Client Management	No Specialization	Positions in this sub-family are responsible for retaining and strengthening client relationships. Activities include: •Planning and strategizing to retain and expand current customer relationships •Ensuring high-quality customer service and issue resolution in order to retain current clients •Client engagement activities, including identifying client business requirements and preparing proposals and quotations •Industry-specific relationship management activities, including broking, financial planning, asset management, advertising account management, etc.
Account & Client Management	Account Management/Key Accounts	Account Management/Key Accounts work focuses on medium to long-term planning and face-to-face selling of a variety of products, services and/or solutions across multiple lines of business for a defined group of existing clients including: •Developing medium to long-range sales plans and preparing strategies to protect, grow, and diversify the relationship with a defined group of existing customers •Identifying and managing interactions with assigned group of existing customers to identify cross/up and repeat sales opportunities •Resolving problems and ensuring customers receive high quality customer service •Developing client retention and growth plans and strategies for developing profitable business with assigned accounts •Reviewing and reporting on customer retention, business opportunity and market trends Incumbents in this specialization may be selling directly to the ultimate purchaser or indirectly through channel partners. Incumbents matching to this specialization are compensated based on achievement of sales targets.
Sales Training	No Specialization	Positions in this sub-family are responsible for planning, developing and delivering training programs that enable the organization's sales force to maximize its sales potential. Activities include: •Identification and tracking of training needs of staff members •Development and delivery of a variety of courses, including new hire orientation, product training, sales effectiveness, etc. •Development and/or selection of training materials •Monitoring/tracking sales performance as it relates to training program effectiveness
Sales Operations/Administration	No Specialization	Positions in this sub-family are responsible for developing, managing and delivering support services to the organization's sales force. Activities include: •Processing orders from customers and resolving complaints •Advising customers on product shortages, expected delivery dates, price changes, etc. •Acting as liaison between customers, production and distribution departments •Selecting, managing and training on sales related systems & databases (e.g., CRM: customer relationship management systems, ETMS: electronic territory management systems, etc.) •Assisting sales teams with individual account and sales territory planning •Assisting sales teams with sales reporting
Franchise/Dealer Channel Development & Support	No Specialization	Positions in this sub-family are responsible for growing and supporting franchise operations within an organization. Activities include: •Identifying franchise sales opportunities, pursuing and closing sales •Ensuring consistent operations among franchises, in alignment with overall organization policies and business goals •Managing an automotive dealer franchise network and support operations, including channel support, service/technical operations support, etc.
General Transportation Services	No Specialization	Positions in this sub-family are responsible for managing or performing work that could apply to multiple modes of transportation including but not limited to road, rail, air, or water. Activities include: •Planning transportation operations and forecasting demand •Ensuring transportation is provided in a timely and cost-effective manner •Analyzing transportation operations and identifying areas for improvement
Road Transportation	No Specialization	Positions in this sub-family are responsible for the transport of people, animals, and/or goods via vehicles that run over the road, including: •Messengers/couriers •Drivers/chauffers who transport company employees •Light/heavy truck delivery drivers, special freight truck drivers, and bus drivers
Road Transportation	Transit Driver/Operator	Responsible for transporting people between places safely, reliably, and on time via a bus, motor coach, light rail vehicle, streetcar, or trolley. Checks passes/accepts fares or tickets and provides route information. Assists passengers who have physical difficulty getting on and off transportation. Ensures transportation vehicle is kept clean. May assist passengers with luggage. May perform basic vehicle checks before and after transport.
Road Transportation	Road Delivery Dispatching	Determines the most efficient delivery schedules, taking various factors such as driver availability, size of load, trip length, etc. into consideration. Directs all delivery activity to and from specific destinations including company stores, local warehouse distributors, distribution, and various business establishments. Maintains regular and professional communication with the customer. May trace lost or delayed deliveries. Directs the activities of drivers. Maintains records and databases as appropriate to monitor movement.
Road Transportation	Messenger/Courier	Transports local mail, small packages, or legal documents between company locations or to nearby external organizations including: •Handling and storing mail securely to maintain the confidentiality of correspondence •Responding to inquiries from within the organization about mail delivery times and schedules •Identifying and resolving issues related to incorrect addresses
Road Transportation	Employee Chauffeur	Transports company employees including: •Driving executives in company cars for business purposes (may also perform personal tasks such as errands and shopping) •Driving shuttle buses to transport employees between office locations, from offices to production facilities, etc. •Performing basic vehicle maintenance (e.g., cleaning, inflating tires, checking fluid levels, etc.)
Road Transportation	Light Truck Delivery Drivers	Drives light passenger vehicles, vans, pickup trucks, etc. to transport passengers, materials, merchandise, or equipment within an industrial area including: •Performing miscellaneous errands such as carrying mail to and from post office and acting as chauffeur or courier •Coordinating the loading or unloading of trucks •Preparing receipts and verifying orders •May collect payment for deliveries •Cleaning and servicing vehicles and performing minor preventive maintenance •Commercial Driver's License not required
Road Transportation	Heavy Truck Delivery Drivers	Drives heavy duty trucks (typically with either a semi-trailer or heavy-duty trailer) to transport and deliver manufacturing related materials and finished goods including: •Driving a heavy truck (more than 7 tons) containing materials, merchandise, or equipment •Coordinating the loading or unloading of trucks/trailers •Preparing receipts and verifying orders •May collect payment for deliveries •May perform preventive maintenance by testing various operative systems and fluids levels •Commercial Driver's License required
Road Transportation	Specialized Freight Truck Drivers	Responsible for driving special vehicles such as oil tank trucks and mixer trucks to deliver specific products on time. Focus is on special goods delivery such as chemicals and equipment. May also load and unload truck. Prepares receipts, verifies orders, and may collect payment for deliveries. May also inspect and repair vehicle.
Road Transportation	Vehicle Delivery Driver	Responsible for driving vehicles to dealerships, branches, service centers, auctions or directly to the consumer. Picks up vehicle at scheduled time and abides by all traffic laws. Inspects vehicles before and after taking delivery. Responsible for delivery paperwork. Interacts/communicates with vehicle owners and/or with staff at businesses who accept delivery of the vehicle.
Road Transportation	Food Delivery Driver (Hospitality & Retail)	Drives delivery vehicle to and from the restaurant to business establishments and residences. May use vehicle or a company car.
Air Transportation	Aviation & Flight Operations Management	Responsible for planning, directing and controlling all aspects of the company's aviation activities. Has responsibility for aircraft maintenance and flight administration.
Air Transportation	Air Charter Operations (Air Transportation)	Manages charter partnerships to ensure quality service standards and performance procedures are met. Ensures all departments involved in the charter business works cohesively. Recommends changes to ensure a smooth, profitable and safe charter operation. Ensures business is in compliance with government (may also include foreign governments) regulations and company policy.
Air Transportation	System Operations Control (Air Transportation)	Activates and continuously coordinates alternate plans of operation for the expedient movement of passengers, cargo, and equipment in the event of irregular operations for the assigned fleet. Provides public contact personnel and flight crews with information concerning expected or actual irregular operations. Monitors and coordinates between field stations problems caused by irregularities, such as adjustments to in-flight meal schedules, passenger connections, and alternate means of transportation. Acts as system coordinator for operations administration on ground handling and service factors deviating from the routine transportation of passengers and cargo. Originates current-day action on requests for special services for groups or individuals for rerouting, extended holds for connections, or lounge occupancy. Coordinates cancellation of unproductive schedule mileage and extra section requests. Administers the routing and allocation of cargo and company material, including aircraft engines. Provides central source of information to station operations planning centers. Initiates revisions to operating plan during periods of changing conditions. Reviews irregular operations with stations involved.
Air Transportation	Flight Scheduling/Planning (Air Transportation)	Gathers, summarizes, interprets, reports, and maintains information regarding company or competitive schedule activity; plans and develops current flight schedules resulting in efficient service, optimum use of aircraft, and other company resources and maximum profits; modifies, revises, and provides economic analyses of schedule plans; directs the preparation and publication of approved general schedules, timetables, and other related material; analyzes flight schedule plans with other company activities such as marketing, maintenance, and flight operations to ensure complete integration; performs statistical analyses of market sizes and trends, trip profit-and-loss reports, seat-mile production, on-time performances, service by segment, load factors, aircraft utilization, etc., to develop current flight schedules; conducts studies and prepares reports regarding such projects as aircraft retirement, post-evaluation schedules, station gate charts, and station capabilities as they affect schedule proposals. Analyzes and evaluates study data; maintains records, reports, source papers, and historical data; prepares various charts, listings, and employee schedules; communicates schedule information to company organizations and to outside users such as schedule publishers, advertising agencies, postal carriers, etc.
Air Transportation	Flight Dispatch (Air Transportation)	Exercises operational control within a prescribed area or on an assigned route and is responsible for safe and efficient operation in accordance with federal aviation regulations and company flight manuals. Preplans daily flight operations. Informs appropriate station staff concerning changes in flight status. Coordinates for optimum utilization of aircraft and crews during irregular operation(s). Keeps informed of progress of all inbound flights entering control area. Exercises and maintains joint responsibility with the pilot in command for operational control in all matters affecting the safety of flights.
Air Transportation	Aircraft Routing (Air Transportation)	Selects and makes assignment of specific aircraft by number on a day-to-day basis to provide adequate coverage for established schedules, reserve aircraft, extra flying, training, and project work.
Air Transportation	Aircraft Records (Air Transportation)	Maintains all technical records including government requirements, industry requirements, and customer requests. Forecasts aircraft maintenance limits, tasks, and inspections enabling planning to schedule preventative maintenance. Ensures government requirements/directives and company policies are in compliance. Provides statistical data for trending. Provides fault analysis and corrective action recommendations if necessary. Evaluates all technical records to a possible purchase of parts, engines, modules, and aircraft in support of Sales, Purchasing, Quality, and Operations departments.
Air Transportation	Aircraft Overhaul Planning/Scheduling (Air Transportation)	Develops detailed schedule of aircraft overhaul on a constantly moving minute-to-minute basis in relation to the availability of staff, skills, tools, equipment, parts, materials, and required work areas consistent with the aircraft release schedule and cost forecasts. Determines work operations required and the tooling, equipment, materials, employee skills, and hours necessary for their accomplishment. Plans, recommends, and coordinates the sequencing and allocation of daily workload for efficient use of staff, skills, and space. Integrates non-routine work into scheduled workload; assigns jobs according to the skills, experience, and training of mechanics; develops requirement forecasts; investigates the recoverability of parts and components and determines appropriate reconditioning processes. Reviews job progress and makes adjustments to planned schedule to meet changing workload conditions. Maintains records of production, units in process, inventories, project accomplishment, aircraft overhauls, staff performance, and current and projected workloads.
Air Transportation	Crew Planning (Air Transportation)	Compiles, selects, correlates, and analyzes current flight schedule patterns to provide safe, dependable, efficient, and legal crew coverage for all flight segments scheduled to be flown each month; develops the monthly flight crew schedule pairings and determines monthly requirements for each crew base; analyzes company long-range schedule plans and constructs flight crew schedule plans to determine the effect on domicile structure, location, cost, and staffing requirements; coordinates activities with the schedule department, data processing section, and field crew schedule offices; evaluates the need for additional crew scheduling to cover irregular operations and changes in passenger loads; establishes number of hotel requirements at layover cities; analyzes proposed flight crew contract negotiations to evaluate feasibility and economic impact.
Air Transportation	Crew Scheduling/Tracking (Air Transportation)	Schedules flight crews assigned to station in accordance with government and company regulations. Checks daily assignments and reschedules crew members because of legality or sickness by analyzing the projected schedule requirements, staff qualifications, government regulations, and employee work agreements; notifies crews of assignments; arranges for crew accommodations and transportation in case of irregular operations; maintains daily crew assignments, check-in records, and records of crew time and projections; checks pilot flight reports for completeness and accuracy; acts as liaison between the administrative offices and crew members. Ensures qualified, legal crews are maintained on all trips once trip has embarked from the crew's home domicile; maintains surveillance of each trip and reschedules crews according to their qualifications, contractual restrictions, governmental requirements, and most economical reschedules; issues return changes to local crew bases; maintains a constant interface with System Control units, local crew bases, down-line layover stations, and charter scheduling; and maintains crew tracking boards.
Air Transportation	Aircraft Pilot	Responsible for overall operation of the organization's aircraft and for the physical safety and comfort of all passengers. Operates aircraft in a safe and efficient manner, maintains appropriate reports and logs, and complies with all applicable rules and regulations.
Air Transportation	Aircraft Test Pilot (High Tech)	Tests aircraft to determine compliance with specification and operational suitability. Operates models of test aircraft during engineering flight tests, production acceptance, and flight test support through specifically prescribed tests and maneuvers. Coordinates flight operations efforts. Approves cockpit configuration. May conduct demonstration flights with customers, government officials, or other staff aboard to exhibit aircraft performance, flying qualities and system capabilities.
Air Transportation	Aircraft Flight Attendants	Responsible for the physical safety, security and comfort of all organization's aircraft passengers. Coordinates with pilots and crew in creating exceptional service to aircraft guests while ensuring everyone follows security regulations. Must be certified for specific type of the organizations aircraft. Responsibilities may include the following: •Greeting passengers •Ensuring aircraft cleanliness •Ensuring adequate supplies of refreshments and emergency equipment are onboard •Serving refreshments •Attending to passenger needs and assisting passengers with special needs •Directing passengers in emergency situations
Air Transportation	In-flight Administration (Air Transportation)	Plans, administers, and controls the activities of staff and units engaged in the accomplishment of line cabin-crew service functions at an assigned crew base, including administrative duties and line training; monitors ground and in-flight conduct, appearance, and performance of flight attendants in accordance with company policy and standards. Provides counsel and guidance concerning flight attendant matters and reconciliation of problems. Evaluates effectiveness of each unit and recommends local changes to accomplish objectives and improve performance standards. Coordinates activities of subordinate units in relationship with one another and with other groups within and outside the company, including flight, passenger sales, public relations, and counterparts in other airlines.
Air Transportation	Cargo Programs (Air Transportation)	Designs, evaluates, records, reports, and implements all cargo and service programs; assesses market plans and programs to ensure system-wide coordination of marketing elements; provides guidelines and assistance to marketing staffs and operating divisions in developing marketing strategies and programs; conducts continuing programs of research and analysis of cargo sales information and competitive industry data; develops and recommends policies regarding product offerings, regulatory matters, and pricing; evaluates and provides reports on effectiveness and performance; determines cargo aircraft requirements, develops station activity requirements, and initiates action to ensure adequate and efficient cargo-handling equipment and facilities.
Air Transportation	Cargo Claims Management (Air Transportation)	Oversees the processing and settlement of customs penalties and claims for cargo, baggage, and aircraft violations resulting from loss, damage, delay, theft, pilferage, and irregular service in accordance with conditions of contracts, published tariffs, established standards and procedures, and regulatory and common laws. Provides field support in the acceptance and movement of articles of extraordinary value. Effects interline settlements and negotiates with customers, lawyers, customs authorities, brokers, and underwriters. Issues claims and customs penalties statistical reports to management and air transport associations as required.
Air Transportation	Central Baggage Service (Air Transportation)	Gathers, summarizes, interprets, reports and maintains information regarding Central Baggage Services as well as Mishandled/Lost Baggage handling processes. Provides systems for consolidating found baggage, searching for the owners, and disposing of unclaimed articles. Monitors the performance of baggage services in the field and in Central Baggage Services and establishes effective communications between the two departments to promote prompt and satisfactory responses to customers who have lost baggage. Develops investigative systems for determining owners of found baggage and develops methods and procedures to increase the return of baggage. Participates in air transportation conferences related to interline tracing of baggage through the Airline Central Tracing System and meets on matters related to central baggage searches.
Air Transportation	Unmanned Aerial Vehicle Pilot	Pilots unmanned or remotely piloted aerial vehicle (UAV) during developmental test and operational flights. Remotely pilots vehicle to determine compliance with specification and operational suitability during engineering tests and flight test/demonstration support through specifically prescribed tests and maneuvers. Defines, plans, organizes and executes complex flight programs and flight test events. Conducts briefings and debriefings, and coordinates with maintenance staff to analyze and correct vehicle discrepancies. May conduct demonstration flights.
Air Transportation	Unmanned Aerial Vehicle Operator	Remotely operates unmanned aerial vehicle (UAV) identified from ground control station or airborne platform and recovers vehicle. Plans and analyzes flight missions. Performs pre-flight, in-flight and post-flight checks and procedures. Stores and retrieves intelligence data using computer. May oversee and assist in air frame repair.
Air Transportation	Airport Station Management (Air Transportation)	Directs the planning and performance of one or more of the following: passenger service, ramp, air freight, and/or station planning center activities at each airport, station, or ramp facility location. Supervises customer services activities involving schedule and fare information, ticketing, check-in, airplane boarding, aircraft servicing and dispatching, cargo handling, and building and equipment maintenance. Provides technical guidance and interprets company and local policies and procedures. Analyzes and evaluates station operating performance and corrects or recommends corrective action. Determines and justifies workforce level, facilities, and equipment needs for these functions and is accountable for their effective utilization and costs.
Air Transportation	Irregular Flight Operations Coordination (Air Transportation)	Identifies flight disruptions and coordinates with Operations (flight, ground, reservations, and/or maintenance) to develop the best alternative flight solutions for maximum passenger service and revenue management. Acts as the central point of communication for the business unit during irregular flight operations and is actively engaged in the determination of flight cancellations, passenger protection, and local station impact. Communicates and coordinates the handling of major operational irregularities with appropriate corporate, regional, and local station management. Does not have passenger contact but deals with operational irregularities and day-to-day emergencies. Maintains records, summarizes daily activities in reports and performs other administrative or operational functions as required.
Air Transportation	Tower/Traffic Control (Air Transportation)	Schedules aircraft movement within the carrier’s ramp area as well as designated taxiways, to ensure safe and expeditious flow of before hand-off to control tower. Responsible for making rapid and judicious decisions as it relates to company priorities. Must be proficient in the use of very high frequency (VHF) radio techniques and air traffic controller (ATC) phraseology. Must have a thorough knowledge of the airport environment, local company procedures, and federal government air traffic system procedures. Is a central decision maker in company operational programs/procedures as it relates to ramp control.
Air Transportation	Ramp/Sort Handling (Air Transportation)	Safely and expeditiously load/unload aircraft, scan, handle and transport freight/packages and baggage throughout the ramps and/or sorting facility, both manually and by use of powered equipment such as a forklift, belt loader, van, etc.
Air Transportation	Pilot Qualification Training (Air Transportation)	Designs and implements all flight and ground training curriculums for pilots ensuring compliance with government regulations, company policies, and applicable collective bargaining agreements. Interprets and analyzes regulatory, operational and policy changes for impact on the training programs. Coordinates approval and implementation of any associated changes internally and externally. Administers the qualification standards and assess all changes for impact on the training program. Ensures pilot's qualifications standards are current prior to being released to line flying. May act as training liaison to government aviation agencies.
Air Transportation	Pilot Ground School Training (Air Transportation)	Designs courses and/or provides classroom instruction to flight crew in ground school including such subjects as aircraft systems, operation procedures, emergency procedures, troubleshooting, navigation, aerodynamic radio operation, civil air regulations, and company policies and procedures using responder system where practical. Conducts aircraft visits and procedure training in both static aircraft and procedures trainers. Assists in cockpit familiarization. Determines and reports on student proficiency. Maintains and secures assigned training equipment, training aids, manuals, course material, and supplies. Maintains required training records, files, and reports.
Air Transportation	Flight Simulation Training	Develops training curriculum, study outlines, and orientation materials to be employed during procedures, simulation, and/or flight training. Conducts instructional sessions, briefings, follow-ups, and proficiency checks on flight simulators in accordance with federal air regulations and company policies and procedures. Evaluates trainee progress and recommends qualification or additional training. Reviews simulator design and training effectiveness to provide maximum proficiency. Coordinates utilization schedules for training flight crews and necessary engineering support.
Air Transportation	In-flight Training (Air Transportation)	Trains and tests all flight attendants and management flight attendants-qualified in accordance with government regulations. Designs, develops, creates and administers all government approved manuals and other training materials. Responsible for all flight attendant hands-on emergency equipment and evacuation procedures training, including all development and implementation. Coordinates, develops and implements Crew Resources Management and Security Training.
Air Transportation	Crew Training Records (Air Transportation)	Maintains legal compliance in areas of flight training for crew members and flight dispatchers. Analyzes crew member training records to determine legality issues. Monitors and takes appropriate action to crew member schedules to assure legal compliance. Coordinates all aspects of crew member training with various internal and external departments. Develops and analyzes reports required by scheduling, training, standards managers and the government to meet compliance regulations. Prepares reports to forecast future training needs and verify training has taken place. Processes crew member training paperwork (audit accuracy) and inputs information into training records system. Analyzes and checks airman/instructor training records to determine compliance and future training needs. Monitors all home study requirements including tracking for satisfactory completion and compliance.
Air Transportation	Aircraft Maintenance Training	Establishes and directs a training system and/or conducts classroom and practical instruction to provide technical knowledge for the safe maintenance, repair, and operation of aircraft, aircraft systems, ground equipment, tools, test equipment, stores and facilities, according to established procedures. May analyze current operating problems and future operating requirements to identify training needs and develop training programs. Writes, edits, and produces materials for technical instruction. Provides assistance and support to all divisions in helping them determine their training needs and develop and conduct their maintenance training programs. Establishes and directs the maintenance of a companywide training and qualification record system. Maintains currency in technical developments, technical training, and audiovisual techniques including the maintenance of company aircraft instruction manuals. Coordinates all required technical training and outside contract sales technical training programs.
Air Transportation	Aircraft Maintenance Training Records (Air Transportation)	Ensures aircraft maintenance teams are in compliance with all mandatory training required by the government aviation agencies. Schedules aircraft mechanics for training classes to comply with government required training. Notifies mechanics, supervisors, and vendors of pending government required recurrent training. Utilizes systems to track qualifications of maintenance employees and research qualification data. Issues applicable government required tests to aircraft mechanics. Identifies aircraft mechanics whose certifications have expired or are pending. Tracks aircraft mechanics for non-compliance with testing requirements.
Traders	No Specialization	Positions in this sub-family are responsible for buying and selling financial instruments such as stocks, bonds, currencies, commodities or derivatives on short-term basis to generate quick profit and usually work for financial institutions. Activities include monitoring market movements and trading environment; maintaining portfolio records and preparing reports; and controlling overall commission and trading expenses.
Trading & Dealing Operations	No Specialization	Positions in this sub-family are responsible for handling, executing, and processing trade transactions for financial instruments such as stocks, bonds, currencies, commodities or derivatives. Activities include executing financial trade transactions; managing post-trade processing and resolving trade settlement issues; drafting trade confirmations, amendments, and terminations; and maintaining transaction records.
Trading Origination	No Specialization	Positions in this sub-family are responsible for managing or performing work related to the creation of trading, investment and/or lending opportunities for a financial organization. Activities include research and identification of financial opportunities, drafting and negotiation of contracts and the execution and documentation of transactions.

Mercer SMB Level & Job Guide

Level Definitions

Job Family and Role Descriptions